Provider profile
SERVPRO of Lake Nona
Provider snapshot
What this listing says
Lake Nona and southeast Orlando homeowners dealing with water or mold damage who want a franchise operation with a bilingual crew and 24/7 emergency response.
Best for
- Lake Nona and southeast Orlando residents who need same-day water extraction or mold remediation from a team with a bilingual crew.
- Property managers or commercial facilities near Medical City, Narcoossee, or Meadow Woods who need a single contractor for water damage, mold, and reconstruction under one scope.
About this company
SERVPRO of Lake Nona is a restoration franchise based on Parkline Boulevard in southeast Orlando, owned and operated by Susan and Vern Boatman for more than 15 years. Their primary category is water damage restoration, but their mold work includes inspection, testing, air quality assessment, containment, HEPA filtration, antimicrobial treatment, and reconstruction.
Their website describes a 7-step mold remediation process that moves from containment through air scrubber and HEPA vacuum filtration to antimicrobial treatment and full reconstruction including drywall, subfloors, and painting. They also run an HVAC and air duct cleaning operation that uses oxine disinfectant fogging and duct encapsulation — unusual for a restoration franchise. Equipment for contents work includes ultrasonic cleaning, ozone treatment, and thermal fogging, with a climate-controlled storage facility for packouts.
As part of SERVPRO's Large Loss Division, the Lake Nona franchise can mobilize crews for multi-property disasters. Past projects include flood response at Orlando International Airport and Hurricane Milton cleanup at a local church. The crew roster includes Spanish-speaking technicians, and multiple Google reviews are written in Spanish.
Services
Service area
Headquartered in Orlando, Florida on Parkline Boulevard near Lake Nona. The franchise lists 20 neighborhoods and communities including Lake Nona, Meadow Woods, Eagle Creek, Narcoossee, Moss Park, and Medical City. They also claim coverage in Kissimmee, St. Cloud, and as far as Christmas and Wedgefield to the east — a broad footprint for a single franchise location.
Review consensus
Mariana appears in at least six reviews spanning 2023 through 2026, consistently praised for communication and attention to detail on water damage and cleanup jobs. Ray (also written as Rae and Rei) shows up in three or more reviews for fast, hands-on work. Ryan Richardson earned two detailed reviews as a project manager — one reviewer credited his communication skills during a full home restoration, another called him a 'shining example of a star employee' for helping a disabled couple. Reinaldo Gil drew praise in Spanish for commitment to quality. Response time is the most common theme: multiple reviewers describe crews arriving within 30 minutes to two hours of an emergency call, including one at 3:00 AM.
0 found across 47 total reviews at 4.6★. No 1-star reviews found in the last 18 months. Across all 47 reviews at 4.6 stars, no negative reviews were available for analysis.
Every review with text is positive, and many cluster around specific events — four reviews from the same church appeared within 24 hours of each other after Hurricane Milton, and several older reviews reference the same hurricane or flood. This suggests the company generates reviews around large jobs rather than from routine work. The overall 4.6 rating with zero visible negatives implies some older low-rated reviews exist but fall outside the 18-month recency window.
Mariana (technician — positive, named in 6+ reviews). Ray/Rae/Rei (technician — positive, named in 3+ reviews). Ryan Richardson (project manager — positive, named in 2 reviews). Reinaldo Gil (technician — positive, named in 2 reviews). Chris (staff — positive, named in 2 reviews). Yuka (technician — positive). Andres (technician — positive). Karina (technician — positive). Ernesto (technician — positive). Magaly (technician — positive). Kelvi (technician — positive). Heydrich Kattar (staff — positive). Tony (staff — positive, named in 2 reviews). Javier (team lead — positive). Julie (staff — positive, named in 3+ older reviews). Darlene (staff — positive). Efrain (technician — positive, named on website testimonials).
This franchise has a clean recent review record and a crew — led by Mariana and Ray — that reviewers consistently name for fast response and clear communication. The lack of any recent negative reviews means you cannot see how they handle problems. Ask for references from mold-specific jobs, since most reviews describe water damage work, and get an independent mold test before committing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company that tells you whether you have a mold problem also profits from fixing it. Get an independent test before signing a remediation contract.
- SERVPRO is a national franchise. The Boatmans own this location, but corporate branding, pricing structures, and processes come from the franchisor. Your experience depends on this specific crew, not the brand's national reputation.
- Their Google listing is categorized as a water damage restoration service, not a mold company. Mold remediation is one service line among many. Ask how often their crews handle mold-specific jobs versus water damage.
- With 47 reviews and a 4.6-star rating, the review volume is modest for a franchise that has operated for over 15 years. That could mean satisfied customers don't leave reviews, or it could mean lower job volume.