Provider profile
SERVPRO of Downtown Orlando Southwest Orlando and East Orlando
Provider snapshot
What this listing says
Orlando homeowners and businesses in Downtown, Southwest, or East Orlando dealing with mold after water damage, backed by a large franchise crew that handles remediation and reconstruction under one roof.
Best for
- Homeowners in Downtown Orlando, Southwest Orlando, or East Orlando who need mold remediation after a water damage event and want one company to handle both.
- Commercial property managers — hotels, retail, offices — who need fast-response restoration with insurance documentation handled in-house.
- Buyers who want a company with a contents packout facility so furniture and belongings can be cleaned and stored off-site during mold work.
- Condo owners managing remediation remotely — multiple reviews describe out-of-state owners coordinating work through the office with strong communication.
About this company
SERVPRO of Downtown Orlando, Southwest Orlando and East Orlando is a restoration franchise covering a wide swath of central Orlando from a base on Kingspointe Parkway. Mold remediation is one piece of a larger operation that also handles water damage, fire damage, storm cleanup, and construction. They do remediation only — no mold testing — so you will need a separate inspector to confirm the problem and clear the work afterward.
What stands out is their water-to-mold pipeline. Because water damage is their primary business, they frequently catch mold during or after water restoration jobs and can shift into remediation without bringing in a second company. Their mold page describes a seven-step process: containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, material removal, cleaning, and restoration. They also run a contents packout operation with climate-controlled storage, which matters if mold has spread to furniture or personal belongings.
The franchise has operated in Orlando since 2018 and is owned by Jeffrey Cuthbertson, Mason Thornton, Michael Joseph, and Blackbriar Investors. They pursue IICRC training and offer free continuing education courses to the community. Being part of the national SERVPRO network gives them access to standardized equipment and processes, plus established insurance company relationships.
4.8 stars across 131 Google reviews is a strong number for a restoration company. Most reviews describe water damage jobs, but several specifically mention mold remediation. The consistency of praise across many different technicians suggests the operation runs well beyond any single employee.
Services
Service area
Headquartered in Orlando, Florida at 7703 Kingspointe Pkwy. Covers Downtown Orlando, Southwest Orlando, and East Orlando. The website lists the service area as Orlando and Downtown Orlando, which is a reasonable scope for a single franchise territory.
Review consensus
Ernesto is the most frequently named technician across the review set — at least 15 reviews mention him by name, praising his communication, patience, daily updates, and willingness to explain the drying and remediation process. Paolo draws similar praise for speed and knowledge, especially on water damage calls. Jonathan and Caleb are singled out together on recent mold-specific jobs for being informative and patient. Franklin and Antonio appear in multiple reviews for cleanup quality. Franco Percori is named as a manager who is responsive on initial calls. Kevon is praised for kindness and follow-through. Reviewers consistently highlight two themes: crew members who explain each step of the process without being asked, and fast response times including same-day arrivals.
2 found across 131 total reviews at 4.8★. The first complaint (Harold Maldonado, October 2025) is not about restoration work — it describes a SERVPRO employee driving a green Ford F-150 recklessly on Orlando roads. Harold attempted to report through corporate and local channels and was ignored. The owner responded with a template email address but Harold updated his review saying the company never followed up. The second complaint (Sumit Puri, September 2025) says everything promised never happened. The owner responded that Sumit was not a customer of this specific SERVPRO franchise, suggesting either a mistaken review or cross-franchise confusion.
The owner responds to 100% of recent negative reviews, but both responses follow the same pattern: a polite redirection to contact the office rather than engaging with the specific complaint. In Harold's case, the follow-up email also went unanswered according to his update. This suggests reputation management effort without consistent follow-through on actual resolution. On the positive side, the sheer number of individually named technicians in reviews (Ernesto, Paolo, Franklin, Jonathan, Caleb, Kevon, Brandon, Antonio, and more) indicates a well-staffed operation where multiple crew members deliver consistently strong service.
Ernesto (technician — praised in 15+ reviews for patience, communication, daily updates). Paolo (technician — praised for speed, knowledge, water damage response). Jonathan (technician — praised for mold remediation, informative). Caleb (technician — praised for mold remediation alongside Jonathan). Franklin (technician — praised for cleanup quality). Antonio (technician — praised for cleanup). Kevon (technician — praised for kindness, helpfulness). Brandon (technician — praised for professionalism, water damage). Franco Percori (manager — praised for responsiveness). Dewann Whetro (technician — praised for customer service at walk-throughs). Kenndrick (technician — praised for communication). Crystal (office staff — praised for phone manner). Lynne (office/coordination — praised for communication, after-hours responsiveness). Kelsey (coordinator — praised for efficiency). Jeremy (technician, Sanford — praised for assessment). Cody (technician — praised for mold prevention). Luis (technician — praised for teamwork). Gaudy (technician — praised for cleanup). Richard (technician — praised for meticulousness). Sara (technician/coordinator — praised for professionalism). Mark (technician — praised for communication). Daniel (technician — praised for communication). Victor (technician — praised for professionalism). Juan (technician — praised alongside Paolo). Haylee (staff — praised for service). Jim (staff — praised for service). Jorge/Pablo (technician — praised for going above and beyond).
This is a well-staffed franchise operation with an unusually deep bench of individually praised technicians. Ask for Ernesto or Paolo if your job involves water-to-mold transition work, or Jonathan and Caleb for standalone mold remediation. Watch for the franchise's one weakness: complaint follow-through. If something goes wrong, be persistent — the template response may not lead to resolution without pushing.
Keep in mind
- This is a franchise operation. Your experience depends on which technician crew is assigned. Reviews mention over a dozen different crew members, and while most are praised, service quality could vary.
- They do not perform mold testing or inspection. You will need a separate, independent mold assessor to identify the problem and verify the remediation afterward.
- SERVPRO is a large national brand. If you prefer a small, owner-operated local company, this is not that — though the Orlando franchise is locally owned within the SERVPRO system.
- One recent 1-star review described reckless driving by an employee. The reviewer reported it through multiple channels and says the company never addressed it beyond a template email response.