Provider profile
Regency DRT
Provider snapshot
What this listing says
Orlando-area property owners needing a single company to handle water, fire, and mold damage under one insurance claim through Regency DRT's six Florida offices.
Best for
- Orlando homeowners or businesses dealing with combined water and mold damage who want one contractor to manage mitigation through reconstruction under a single insurance claim.
- Commercial property managers in Orange, Seminole, Lake, or Osceola counties who need a restoration vendor with 24/7 dispatch and Xactimate-based estimating.
About this company
Regency DRT operates out of Orlando at 4201 34th Street and runs six offices across Florida, from Jacksonville to Boynton Beach. Mold remediation is one piece of a broader disaster restoration operation that also covers water damage, fire and smoke restoration, storm damage, and contents salvage. They hold a Florida general contractor license (CGC1521838) and are affiliated with the DKI network.
The Orlando office assigns a project manager to each loss and handles insurance billing through Xactimate. Regency DRT claims 24/7 emergency dispatch with calls answered by in-house staff rather than an answering service. The company also offers SteraMist disinfection, a hydrogen peroxide-based treatment they market for both residential and commercial sterilization.
Founded in 1991, the company has grown from a single location to a multi-office operation spanning Florida and, on their website, Austin, Texas. Their Guardian Partnership Program targets commercial property managers who want a pre-arranged restoration vendor on retainer.
Services
Service area
Regency DRT is headquartered in Orlando, Florida, with five additional Florida offices in Jacksonville, Port St. Lucie, Ocala, St. Petersburg, and Boynton Beach. The Orlando office lists Orange, Seminole, Lake, and Osceola counties as its service area. The company also claims an Austin, Texas location on its website.
Review consensus
Mickel Mejias stands out across four positive reviews spanning 2020-2021 for same-day response, organized walkthroughs, and working around customer schedules. Gaetano appears in three reviews (2018-2019) for consistent follow-through on roof tarps and moisture removal. More recently, Caleb and Manuel earned praise from a Tampa/St. Pete customer for clean, attentive mold work in January 2026. Miguel and his manager John drew compliments for courtesy and going beyond their scope of work in December 2025. Shane and G received strong feedback for attention to detail on a storm damage project in late 2024. The consistent theme across positive reviews: fast initial response, often within an hour of the insurance company's referral.
4 found across 27 total reviews at 3.4★. The most serious complaint comes from Mary H (June 2026), who describes a Hurricane Helene restoration project covering 133 HOA townhouses that dragged on for two years before Regency DRT fired its workers and walked away in May 2026, allegedly taking insurance funds without completing the work. Mr. Dilligaf (January 2026, Local Guide with 67 reviews) reports a similar pattern on a smaller scale: scope misrepresented, payment taken upfront, job left incomplete, and communication stopped once money changed hands. He also raises permit compliance concerns. Chrystelle Fajardo (April 2026) describes AC units installed below the flood line on a flood-zone property, pointing to a failure to follow local code requirements. Edwin Gardner's 3-star review (January 2026) adds a different dimension: after a dishwasher leak, his wife signed a contract with no mention of financial responsibility, and the mold inspector could not come for 9 additional days while loud equipment ran continuously.
The negative reviews point to a gap between Regency DRT's front-line technicians and the company's project management layer. Individual techs like Mickel and Gaetano consistently earn praise for responsiveness and care. The complaints center on what happens after the initial response: work stalling, communication dropping off, and financial terms left unclear. The zero percent owner response rate on recent negatives reinforces this disconnect. The company does not engage publicly with complaints, which means you cannot assess whether these issues get resolved behind the scenes.
Mickel Mejias (technician — praised in 4 reviews for speed, organization, and professionalism). Gaetano (technician — praised in 3 reviews for follow-through on emergency visits). Caleb (technician — praised for clean, attentive mold work). Manuel (technician — praised alongside Caleb). Miguel (mitigation team — praised for courtesy and extra effort). John (manager — praised for explanations and helpfulness). Shane (team member — praised for attention to detail on storm damage). G (team member — praised alongside Shane). Erik (supervisor — praised for work ethic and professionalism). Raymond Lexington (crew lead — praised for quality work and positive crew attitude). Gary (team member — praised for helpfulness). Joseph Milch (team member — praised for quick outreach and thorough work).
Regency DRT's individual technicians earn strong marks for fast emergency response, but the company has a recent pattern of work stalling after initial payment. Get all financial terms, scope, and timelines in writing before any money changes hands. Ask specifically who your project manager will be, and confirm a written completion schedule with milestones tied to payments.
Keep in mind
- Regency DRT does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you whether you have mold also profits from removing it. Get an independent mold assessment before agreeing to remediation work.
- Three of the four recent negative reviews describe work left incomplete after payment was collected. One reviewer alleges a two-year project abandonment involving 133 townhouses after Hurricane Helene.
- The owner has not responded to any of the four recent negative reviews. Zero percent response rate on complaints is a warning sign for accountability.
- The company claims service areas across most of Florida and into Austin, Texas. The Orlando office specifically lists Orange, Seminole, Lake, and Osceola counties. Verify actual crew availability for your location before signing anything.
- 3.4 stars on Google across 27 reviews is well below average for restoration companies in the Orlando market.