Provider profile
Paul Davis Restoration of Orlando
Provider snapshot
What this listing says
Orlando-area homeowners and commercial property owners who need full-service water, fire, or mold damage handled from emergency mitigation through reconstruction under one roof.
Best for
- Orlando, Winter Park, Kissimmee, and surrounding areas when you need a single company to handle emergency mitigation and full rebuild after water or fire damage.
- Commercial property owners dealing with large-loss events who want a restoration company with a dedicated commercial program and insurance coordination.
- Homeowners whose insurance company has referred them to Paul Davis and who want the convenience of one contractor from start to finish.
- Situations involving content pack-out and storage, where belongings need to be inventoried, cleaned, and returned after fire or water damage.
- Mold remediation that follows water damage, where the same company already handling mitigation can continue through removal and reconstruction.
About this company
Paul Davis Restoration of Orlando is a franchise location of the Paul Davis national network, headquartered on East Colonial Drive in Orlando. Mold remediation is one piece of a much broader operation: they handle water damage, fire and smoke damage, storm damage, biohazard cleanup, content restoration, and full reconstruction for both residential and commercial properties. Their primary identity is a full-service restoration company, not a mold specialist.
What stands out here is the scope. They handle everything from emergency water extraction to flooring replacement to duct cleaning to content pack-out and storage. Their website mentions IICRC-certified technicians, infrared cameras, moisture meters, industrial air movers, high-capacity dehumidifiers, antimicrobial treatments, ozone machines, and hydroxyl generators for odor removal. They also run a "First Priority Program" for commercial clients and offer continued education classes for insurance agents.
Paul Davis was founded in 1966, and the national network has 300+ franchise locations across the US and Canada. The Orlando franchise claims 25+ years of local experience. They work with major insurance carriers and third-party administrators, and their website emphasizes direct coordination with adjusters from day one.
With a 4.8-star rating across 371 Google reviews, this franchise performs well above average. The volume and consistency suggest a well-run operation, though the franchise model means your experience depends heavily on which project manager and crew you draw.
Services
Service area
Headquartered at 5931 E Colonial Dr in Orlando, Florida. Their website lists specific service cities: Orlando, Winter Park, Kissimmee, Saint Cloud, Apopka, Ocoee, Winter Garden, Windermere, Longwood, Winter Springs, Gotha, Oakland, Zellwood, Christmas, Intercession City, Kenansville, and Seminole County. One reviewer reported complications when scheduling from Clermont, which may sit on the boundary between franchise territories.
Review consensus
Jessica Street is by far the most frequently named employee, praised across roughly 15+ reviews for her CE classes for insurance agents and her project management work. Reviewers describe her as knowledgeable, engaging, and genuinely caring. Allie Valero (also called Alejandra) appears in multiple reviews for her insurance claim coordination and bilingual support. Anthony Casiano is named as a skilled project manager. Maria (and her team, sometimes with Richard) draws praise for content cleaning and restoration work, especially at storage facilities and after fire losses. The most consistent themes across positives are fast emergency response, clear communication, and smooth insurance coordination.
4 found across 371 total reviews at 4.8★. The complaints span three distinct issues. Juan Figueroa described being bounced between two Paul Davis locations over a Clermont mold job, with his confirmed appointment canceled the morning of because the locations had an internal dispute over who should handle it. The owner response offered a phone number but did not address the scheduling process failure. Chico Esquela reported sloppy finish work after a dishwasher leak repair, including defects hidden under a rug that were only discovered after the warranty expired. Sondra T. detailed a pricing dispute where an initial $25,000 estimate ballooned to $35,000 with a $10,000 out-of-pocket change order, despite her having documented the agreed-upon scope in text messages. She ultimately hired another contractor for under $10,000 total. A fourth reviewer (C) described a no-show on a scheduled start date, with the rep saying they had 100+ claims in Kissimmee and would not take the job.
The negative reviews share a structural theme: internal coordination failures between office staff, project managers, and franchise territories. Two complaints involve confirmed appointments being canceled or abandoned due to capacity or territory disputes. The pricing complaint also traces back to a gap between what the estimator communicated and what the company actually intended to charge. These are franchise-model problems, where the customer-facing promise does not always match the back-office reality. Owner responses follow a rigid template. All three responses from Jessica in Customer Relations use nearly identical wording and direct reviewers to call a phone number without engaging with the specific complaint. This pattern suggests a reputation management protocol rather than case-by-case accountability.
Jessica Street (project manager, CE instructor — overwhelmingly positive across 15+ reviews). Allie Valero / Alejandra (project manager, insurance coordinator — positive across 5+ reviews, noted for bilingual support). Anthony Casiano (project manager — positive). Maria Romangano / Maria (content restoration team lead — positive across multiple reviews). Richard (content restoration, paired with Maria — positive). Dean (estimator/rep — named in negative pricing dispute). Ricardo (follow-up work — positive). Tony (crew — positive). Jeremy, Matt, River (crew — positive, named together). Eric Estes, Logan Jones (restoration work — positive). Mary (unpacking team — positive). Daniel (restoration consultation — positive).
Paul Davis of Orlando delivers strong results when the right project manager is on your job. Ask for Jessica Street or Allie Valero by name if possible. Review every line-item estimate before signing, especially for reconstruction scope that goes beyond mitigation. If you are on the edges of their service territory, confirm in writing which location will handle your job and that the appointment is locked in.
Keep in mind
- This is a full-service restoration company, not a mold-only specialist. Mold remediation is a small slice of what they do. If you have a standalone mold problem with no other damage, a dedicated mold remediation firm may be more focused on your situation.
- As a franchise operation, service quality can vary depending on which project manager and crew are assigned. Reviews praise specific individuals highly while complaints point to coordination breakdowns between teams.
- One recent review described a $35,000 estimate for work the homeowner later completed for under $10,000. Get multiple quotes, especially on reconstruction scope, and review line-item estimates carefully before committing.
- Clermont and fringe service areas may create scheduling complications. One reviewer's confirmed appointment was canceled the morning of because two Paul Davis locations could not agree on which should handle the job.
- All three owner responses to negative reviews used nearly identical template language directing the reviewer to call in. None engaged with the specifics of the complaint.