Provider profile
Number One
Provider snapshot
What this listing says
Central Florida homeowners dealing with mold after water damage or AC leaks who want a bilingual team that handles remediation and rebuild under one roof.
Best for
- Orlando, Kissimmee, Tampa, or Lakeland homeowners who need mold removed and walls rebuilt by a single company.
- Spanish-speaking homeowners who want to communicate in their language throughout the process.
- Insurance-claim situations where you want the restoration company to coordinate directly with your carrier.
- AC-related mold problems where the leak source, mold removal, and drywall repair all need handling together.
About this company
Number One Restoration is a damage restoration company serving Central Florida out of the Orlando-Kissimmee-Lakeland corridor. They do mold removal, water damage restoration, fire damage repair, storm damage, odor removal, AC duct cleaning, and painting. The company operates a bilingual English-Spanish operation and markets heavily to the Hispanic community across the region.
What stands out is the scope. They handle the full cycle from inspection through remediation to rebuild, including drywall, so you don't need a separate contractor to put things back together after mold removal. Their mold page describes a five-step process: inspection, planning, containment, removal, and prevention. They list HEPA air cleaners, dehumidification equipment, Extech moisture meters, and thermal imaging among their tools. They also claim IICRC, NORMI, and DBPR credentials on their website.
The company claims over seven years of experience on their homepage, though their water damage page references four years. They serve both residential and commercial properties, including multi-family complexes. They emphasize insurance claim coordination as a core part of what they do.
With 38 Google reviews and a 4.7-star rating, they have a solid but still-small review footprint. Almost all reviews are 5-star, and the majority of their recent positive reviews come from Spanish-speaking customers.
Services
Service area
Headquartered in the Central Florida corridor with an 863 area code (Lakeland area). They list Orlando, Tampa, Kissimmee, Lakeland, Davenport, and Spring Hill as service cities. That spans roughly 120 miles from Tampa to Orlando to Spring Hill, which is a broad claim for a single crew — confirm dispatch availability for your specific location.
Review consensus
Alejandro is named by three separate reviewers — Francisco Veras, Kiesha Katsares, and Ernest Oliva — all praising his hands-on approach and fast response. Oliva's crew arrived at 3 AM within 30 minutes of a call for an active leak. Katsares noted their pricing was reasonable even during post-Hurricane Helene demand. Elanie Hernandez described a mold remediation job where the team explained the containment process, sealed the area well, removed affected materials, and handled the rebuild. Several Spanish-speaking reviewers — Ester Carrasco, Genesis Coronel, Liseth Camila — praise the crew's dedication and competitive pricing. Angel Torres called them the go-to for drywall work. Roger Plazaola and David Velez Quintana both singled out responsiveness and knowledge.
1 found across 38 total reviews at 4.7★. Jessica F, a Google Local Guide with 24 reviews, wrote that the company does not know how to do their job and that communication was poor. She gave no specifics about what service was performed or what went wrong, ending with an invitation for the owner to discuss further. The owner responded the next day with a polite but generic message about dedication and improvement — no acknowledgment of the specific complaint or offer to resolve it.
The single negative review is vague and the owner response is equally generic — a polite template that doesn't engage with the actual complaint. With only one negative in 18 months, there is no pattern to identify. The bilingual customer base is notable: roughly half of all reviews are in Spanish, which aligns with the company's dual-language website and marketing. This suggests they have carved out a niche serving Central Florida's Hispanic community.
Alejandro (crew leader/owner — praised by Francisco Veras for being great and hands-on, by Kiesha Katsares for caring and reasonable pricing during Hurricane Helene response, and by Ernest Oliva for a 3 AM emergency arrival within 30 minutes).
Ask for Alejandro if your job involves water or mold damage — three reviewers credit him by name for fast, personal service. Before signing, get an independent mold assessment since they do both testing and remediation. Confirm your city is within their active dispatch range, not just their claimed service area.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company finding the mold is the same one billing to remove it. Get an independent mold test before or after their work.
- Their website says 7+ years of experience in one place and 4+ years in another. Ask directly how long the current team has been doing mold work specifically.
- They claim service across a wide area — Orlando, Tampa, Kissimmee, Lakeland, Davenport, Spring Hill. Confirm they actually dispatch crews to your city and ask about response times outside the Orlando core.
- With only 38 Google reviews total, the sample size is small. One bad experience looks like a pattern and one good month looks like perfection. Neither is reliable at this volume.