Provider profile
Lanstar USA
Provider snapshot
What this listing says
Orlando-area homeowners dealing with water damage that has led to mold, who want one company to handle extraction, remediation, reconstruction, and insurance claims under Dell Taylor's oversight.
Best for
- Orlando homeowners with active water damage who need same-day extraction and follow-up mold remediation from one team.
- Insurance claim situations where you want the restoration company to handle adjuster coordination and documentation from day one.
- Spanish-speaking homeowners in Central Florida — multiple reviewers confirm bilingual service.
- Residential flood-to-rebuild projects where you want a single point of contact (Dell Taylor manages most jobs based on review evidence).
- Commercial property managers in the Orlando-to-Tampa corridor needing water, fire, or storm damage response.
About this company
Lanstar USA is an Orlando-based restoration company that handles the full arc from water extraction through mold remediation to reconstruction. They hold a Florida State Mold Remediator license and display IICRC credentials. Their primary identity is water damage restoration — mold work typically follows a water event rather than standing alone.
Their mold remediation page describes a process using containment barriers, negative air pressure, and HEPA filtration, followed by post-remediation testing. The more distinctive offering is their insurance claims pipeline: they coordinate directly with adjusters, submit documentation, and position themselves as the call you make before calling your insurer. They also run a referral program paying $500 to $1,200 per qualified lead, which suggests a marketing-driven growth model.
The company has operated since 2016 from a downtown Orlando office at 111 North Orange Ave. They serve both residential and commercial properties and advertise 24/7 emergency availability. Multiple Spanish-language reviews confirm bilingual service capacity.
4.8 stars across 37 Google reviews is strong for a restoration company with a decade of history. Nearly every review with detail praises Dell Taylor by name, which suggests a small operation where one person drives most client relationships.
Services
Service area
Headquartered in Orlando, FL at 111 North Orange Ave. Lanstar lists service locations in Orlando, St. Petersburg, Clearwater, Tampa, Wesley Chapel, Treasure Island, Kissimmee, Lakeland, Winter Garden, Palm Bay, and Melbourne. This covers a wide swath of Central Florida from the Gulf Coast to the Space Coast — over 150 miles at its widest — so confirm crew availability and response times for locations outside the immediate Orlando area.
Review consensus
Dell Taylor dominates the positive reviews. Linda Weaver gave him a "10" for explaining procedures and arriving on time. Lorena Rapoport described a middle-of-the-night water damage response where Dell walked through every detail. Meg Monahan, dealing with a difficult HOA situation, said Dell turned it around. Melody Johnson called him a "rock star" in two separate reviews. Russell Morgan praised Dell for explaining homeowner policy coverage across two claims. Cam Gagnon highlighted attention to detail. Kellie Ffrench noted transparency on costs and work order changes during a complicated repair. Multiple reviewers mention fast emergency response, particularly overnight availability.
1 found across 37 total reviews at 4.8★. R. Thomas describes a reconstruction project where the kitchen was unusable for over a year, with measurements that allegedly violated Florida DBPR standards, OSHA requirements, and ADA rules. The reviewer claims the company flooded additional rooms during the work, damaged a dishwasher during reinstallation, and stopped responding after final payment. The owner response states the project was completed nearly 6 years ago and disputes the account's accuracy, questioning why the reviewer waited 5-6 years to post. R. Thomas is a Local Guide with 101 reviews, lending some credibility, though the long delay between the project and the review is unusual.
The single negative review alleges ghosting after final payment on a reconstruction project — not a mold or water extraction job. This is worth noting because Lanstar's reconstruction service involves longer timelines and higher dollar amounts where contractor-client disputes are more common. The owner responded with specific factual context (6-year-old project, questioning the timing), which is more substantive than a template deflection. Across the positive reviews, the company responds primarily through the work of Dell Taylor, suggesting a lean operation where quality depends heavily on his direct involvement.
Dell Taylor (project manager — praised by Linda Weaver, Lorena Rapoport, Meg Monahan, Melody Johnson, jake sanford, Russell Morgan, and referenced in the 1-star complaint emails). Dell (referenced as "Del" by Linda Weaver) appears in at least 8 reviews spanning 2019 to 2026.
Ask for Dell Taylor specifically if you move forward. His track record across 7+ years of reviews is consistent, and reviewers who worked with him describe a hands-on manager who communicates well. For mold jobs, get an independent test first since Lanstar does both testing and remediation. For reconstruction projects, lock down scope and payment terms in writing — the one complaint involves a long build that ended badly after final payment.
Keep in mind
- Lanstar does both mold testing and mold remediation. This creates a conflict of interest — the same company that tells you whether you have mold also profits from removing it. Get an independent mold assessment before signing a remediation contract.
- Nearly every detailed review names Dell Taylor. If Dell is not assigned to your project, ask who will manage it and what their experience level is. The company's reputation is heavily tied to one person.
- The service area spans Orlando to Tampa, St. Petersburg, Palm Bay, and Melbourne — a geographic range over 150 miles. Confirm response times and crew availability for your specific location before committing.
- Their website emphasizes calling them before your insurance company. This is common in restoration but understand that the contractor's interests and your insurer's interests may not align. Consider contacting your insurer independently as well.
- The referral program ($500-$1,200 per lead) means some customers may arrive through paid referrals rather than organic recommendations.