Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Orlando-area homeowners dealing with water damage who want a national restoration company that can handle mitigation through full rebuild under one roof, with 24/7 dispatch.
Best for
- Orlando, Kissimmee, Apopka, or Clermont homeowners who need water damage mitigation and full restoration handled by one company.
- Insurance-claim situations where you need a restoration company experienced in working directly with adjusters and documenting damage for claims.
- Commercial property owners needing 24/7 emergency water extraction and rebuild for offices, retail, or industrial spaces.
- Homeowners who discovered mold after water damage and want a single company to handle both remediation and structural repair.
- Anyone who values a company with national-scale resources but a locally staffed Orlando field team.
About this company
Jenkins Restorations is a national restoration company operating an Orlando office out of Delegates Drive, serving the greater Orlando metro including Kissimmee, Apopka, Clermont, and Daytona Beach. They've been in business since 1975, headquartered in Chantilly, Virginia, with over 20 offices across the country. Their primary identity is property damage restoration — water, fire, storm — not a mold-first company. Mold work is handled through a wholly owned subsidiary called Jenkins Environmental Services.
What stands out is the scope of what they do in-house. They handle the full cycle: emergency water extraction, structural drying, mold remediation, demolition, and reconstruction. Their mold division uses HEPA air scrubbers, moisture meters, infrared cameras, and antimicrobial treatments. They also offer soda blasting and dry ice blasting for embedded mold — techniques most local mold companies do not have. They follow IICRC standards and provide 24/7 emergency dispatch with crews that can be on-site within hours.
As a national firm founded in 1975, Jenkins brings the infrastructure of a large operation — insurance coordination, catastrophe response teams, and a dedicated subcontractor network. The Orlando office functions as a local branch of this larger organization, which means you get corporate-level systems but may interact with rotating field technicians.
4.9 stars across 151 Google reviews is unusually strong for a restoration company, especially one operating at national scale. The Orlando office has zero negative reviews in the last 18 months, and reviewers consistently name specific technicians by name — a sign that field staff are performing well, not just the sales team.
Services
Service area
Jenkins Restorations Orlando is based at 9420 Delegates Drive, Suite 450, Orlando, Florida. Their website lists service areas including Kissimmee, Apopka, Clermont, and Daytona Beach. As a national company with a Fort Myers office as well, coverage in central Florida appears solid, though the Daytona Beach claim stretches roughly 60 miles from the Orlando office.
Review consensus
JC is the standout name in Orlando reviews, mentioned in roughly a dozen separate reviews for water mitigation work. Reviewers describe him as responsive, punctual, and good at explaining the drying process. Jamie (also spelled Jaime) appears alongside JC in multiple reviews as part of a mitigation team that reviewers describe as skilled and personable. Tyler Perz gets specific praise for communication and going above expectations. Don Garner is noted for taking charge and knowing exactly what needs to be done. Rob and Morgan each get individual mentions for helpfulness and communication. Across the board, reviewers praise fast response times, clear explanations of the water mitigation process, and accommodation of work schedules.
0 found across 151 total reviews at 4.9★. No recent complaints to evaluate. The Orlando office has maintained a clean record over the last 18 months.
The volume of named-staff praise is notable. Rather than generic five-star reviews, many Orlando reviewers name specific technicians and describe what they did. This suggests the field crews are genuinely earning these ratings, not just the office staff soliciting reviews. The fact that JC appears in over a dozen reviews spanning multiple years indicates staff retention in the Orlando office, which is unusual for restoration companies that often have high turnover.
JC (water mitigation technician — praised in 12+ reviews for responsiveness, punctuality, and clear communication). Jamie/Jaime (mitigation technician — praised in 6+ reviews, often paired with JC, noted for going above and beyond). Tyler Perz (technician — praised for communication and exceeding expectations). Don Garner (manager/supervisor — praised for taking charge and directing work). Jose (technician — praised for quality demolition and mitigation work). Robert (technician — praised for hard work and attention to detail). Kenny (technician — praised for diligent work). Morgan (technician — praised for punctuality and helpfulness). Derek Brown (project manager — praised for communication throughout a project). Rob (project manager — praised for communication and helping with budgets). Mike (technician — praised alongside JC for thoroughness). Devario (technician — praised for emergency response). Rich (community outreach — praised for classroom visit, not restoration work). Ryan and Geoff (technicians — praised for restoration quality and responsiveness). Joe (team lead — praised for restoration work).
The Orlando office has an unusually clean review record for a restoration company. If you need water damage mitigation, ask for JC by name — he is the most consistently praised technician. Since Jenkins handles both testing and remediation through its subsidiary, get a second opinion on mold scope from an independent assessor before authorizing work.
Keep in mind
- Jenkins does both mold testing and mold remediation through its subsidiary Jenkins Environmental Services. That creates a conflict of interest — the same organization that identifies the mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a national company with 20+ offices. Your project manager and field crew may differ from the people you speak with initially. Ask who will be your point of contact throughout the project.
- Mold remediation is not their primary service — they are a restoration company first. If you have a mold-only situation with no water damage or rebuild needed, a mold-focused company may be more appropriate.
- Their website mentions IICRC certification but does not specify which individual technicians hold which certifications. Ask about the specific credentials of the crew assigned to your job.
- Insurance referrals drive much of their business. If your insurer recommended Jenkins, that relationship is worth understanding — ask whether Jenkins has a preferred vendor agreement with your carrier.