Provider profile
All American Water Restoration Inc.
Provider snapshot
What this listing says
Orlando and Central Florida homeowners dealing with water damage that has led to mold, since this veteran-owned restoration company handles extraction through remediation and full rebuild under one roof.
Best for
- Orlando and Central Florida homeowners who discover mold after a water event and want one company to handle extraction, remediation, and reconstruction without coordinating multiple contractors.
- Homeowners facing weekend or after-hours water emergencies who need someone on-site fast — multiple reviewers confirm same-day and evening arrivals.
- Property owners needing large-scale mold remediation and full interior rebuild, as the company has both mold and general contractor licenses and a dedicated reconstruction team.
- Spanish-speaking homeowners in the Orlando metro — multiple reviews are written in Spanish, and the team includes bilingual technicians.
- Commercial property managers needing a single vendor for water damage mitigation, mold work, and tenant-ready reconstruction.
About this company
All American Water Restoration operates out of Orlando's east side on Old Cheney Highway and focuses on the full arc of water-related property damage: extraction, structural drying, mold remediation, and interior reconstruction. Rob and Cheri Supertino founded the company in February 2007, and the business brands itself as veteran owned and operated.
The mold remediation page describes containment with sealed plastic sheeting, airlock chambers, and negative air pressure machines. They use HEPA filtration and apply antimicrobial treatments to affected surfaces. The company holds Florida mold remediation license MRSR#881 and state residential contractor license CRC#1331967, which means they can legally do both the remediation work and the rebuild afterward. Their website displays an IICRC logo. They also offer GreenSky financing for customers who need to spread costs.
The team is sizable for a local restoration outfit. The about page lists dedicated mitigation technicians (Alberto, Isaias, Luis, Michael Smith), a reconstruction team (Tiffany Salati as senior coordinator, Doug Lezotte as project manager, Jose Santiago, Juan Tellez, Calvin Smith), a designer (Luis Cardonne), and front desk admin (Brandi King). That bench depth matters when you need fast response on a weekend night.
With a 4.6-star rating across 243 Google reviews and zero negative reviews in the last 18 months, the trend line is strong. Multiple reviews specifically reference after-hours and weekend arrivals within the hour.
Services
Service area
Headquartered on Old Cheney Highway in Orlando, Florida. The service area page lists 24 communities across Central Florida including Winter Park, Kissimmee, Clermont, Sanford, Oviedo, Apopka, Celebration, Windermere, and Winter Garden. The coverage skews toward Orange and Seminole counties with some reach into Osceola and Lake counties.
Review consensus
Alberto is the most frequently named technician across the review set — reviewers describe him as fast, neat, and willing to explain what he is doing and why. Isaias appears almost as often, with multiple reviewers noting his evening and weekend availability and precise work. Smitty, Luis, and Juan round out the field crew names that repeat in positive reviews. Chris Thornburg draws praise for initial evaluations and helping customers understand their options. Doug Lezotte is credited with turning around a project that started rocky. Brandi King at the front desk earned a specific callout for answering mold questions even when the caller lived outside the service area. The consistent themes are fast arrival, clear communication about the process, and tidy work sites.
0 found across 243 total reviews at 4.6★. No complaints at 3 stars or below appeared in the last 18 months. Across all 243 reviews at a 4.6-star overall rating, the recent review window shows a clean record.
The absence of recent negatives is notable for a restoration company with 243 reviews. Restoration work is inherently stressful — customers are dealing with property damage — and complaints are common in the category. The company maintains a large enough crew (at least five named mitigation technicians) that capacity crunches may be less frequent than at smaller shops. The review volume also includes several Spanish-language reviews, suggesting the team actively serves Orlando's bilingual community.
Alberto (mitigation technician — praised repeatedly for speed, neatness, and clear explanations). Isaias (mitigation technician — praised for after-hours response, precision, knowledge). Smitty / Michael Smith (mitigation technician — praised for fast demo work and emergency response). Luis (mitigation technician — praised for professionalism and process explanations). Juan (reconstruction technician — praised for demo and remediation work). Chris Thornburg (first responder / business development — praised for initial evaluations and customer guidance). Doug Lezotte (project manager — praised for turning around a project). Brandi King (front desk admin — praised for helpfulness and mold knowledge). Roberto (technician — praised for demo work). Jose (technician — praised for job quality). Ray / Rey (technician — praised for efficiency and courtesy). Barkley (technician — praised alongside Alberto and Isaias). Mayubi (technician — praised for efficiency). Ely / Elly Porter (mitigation project coordinator — praised for behind-the-scenes coordination).
The review record is unusually clean for a restoration company this size. Ask for Alberto or Isaias if your job involves water extraction or mold remediation — they are the two names that appear most often. For reconstruction projects, Doug Lezotte is the project manager reviewers credit with keeping things on track.
Keep in mind
- This is a restoration company, not a mold testing or inspection firm. They do not perform mold testing, so you will need to hire a separate assessor for pre- and post-remediation testing. This is actually a good thing — it avoids the conflict of interest where the same company tests and remediates.
- The website claims 45-minute arrival times for emergencies. Reviews confirm fast response in many cases, but no one has tested this against a stopwatch. Confirm expected arrival time when you call.
- The service area page lists 24 cities and communities across Central Florida. If you are on the outer edges — Clermont, St. Cloud, Sanford — ask whether the 24/7 emergency response applies to your location or only to the Orlando core.
- They offer GreenSky financing, which is a third-party lending product. Read the loan terms independently before signing — the restoration company is not the lender.