Provider profile
United Water Restoration Group of Ocala
Provider snapshot
What this listing says
Ocala-area property owners facing water damage that has turned into mold, where one company can handle extraction, remediation, and reconstruction.
Best for
- Homeowners dealing with water damage that has led to mold growth
- Property owners who need mold remediation along with reconstruction in one company
- Commercial properties needing after-hours emergency response
- Insurance-claim-driven restoration where carrier coordination matters
- Hurricane and storm damage recovery in the Ocala region
About this company
United Water Restoration Group of Ocala is a franchise location of a national restoration brand. The Ocala office holds Florida mold remediation license MRSR536. The company states it has over 14 years of experience and its technicians are IICRC-trained. It handles residential and commercial projects.
For mold work, the company offers free visual assessments, containment with negative air chambers, HEPA air scrubbing, antimicrobial treatments, dehumidification, and removal of affected building materials. The company recommends that customers hire a third-party mold hygienist for air sampling and lab testing before remediation begins. It does not perform mold inspections with lab testing itself, stating on its FAQ page that doing so would be a conflict of interest.
Beyond mold, the company provides water damage restoration, fire and smoke damage repair, storm damage restoration, decontamination and disinfection, and trauma cleanup. It also coordinates reconstruction through contractor partnerships. The company works with insurance carriers and offers direct insurance billing.
Services
Service area
Ocala, Summerfield, Beverly Hills, Hernando, The Villages, Silver Springs Shores, and surrounding areas in central Florida.
Review consensus
Fast response is the dominant theme. Multiple reviewers describe same-day or next-morning arrivals after water emergencies, including late-night calls. Reviewers repeatedly mention clear communication throughout multi-day drying and restoration projects. Several highlight that technicians explained FEMA guidelines, insurance processes, and moisture monitoring in plain language.
0 found across 151 total reviews at 4.9★. No one-star or negative reviews appear in the last 18 months.
The vast majority of reviews describe water damage restoration rather than mold remediation specifically. A small number of reviews mention mold work by name. Buyers hiring for mold-only jobs have less review data to draw from.
John Alexaitis appears in the most reviews and is described as the lead technician. Reviewers call him knowledgeable, honest, and responsive. Debbie Veres is named as the manager and praised for quick callback times and insurance guidance. Dewell is mentioned for weekend availability and going above expectations. Marvin Prescod is praised for mold remediation work and clear communication. Austin is noted for punctuality and positive attitude. Steve is mentioned for responding to a slab leak. Tina Jones is referenced by a real estate agent as a reliable contact for property damage.
A well-reviewed restoration company with strong marks for emergency water response and communication. Mold-specific reviews are a smaller portion of the total. Zero complaints in the last 18 months across 151 reviews.
Keep in mind
- This company does both mold testing (visual assessments) and mold remediation. When the same company identifies a problem and sells the fix, there is a financial incentive to find more work. Get an independent mold inspection before signing a remediation contract.
- This is a franchise location of a national brand. The local team operates under corporate branding and processes.
- The company does not perform lab-based mold testing or air sampling. It recommends third-party hygienists for that step but leaves the decision to the customer.
- Mold remediation insurance coverage varies by policy. The company advises not contacting your insurer until after their inspection, which could delay your own independent documentation.