Provider profile
Regency DRT
Provider snapshot
What this listing says
South Florida and Central Florida property owners who need a multi-office restoration company that handles mold alongside water and fire damage under one contractor.
Best for
- South and Central Florida homeowners dealing with mold that followed a water loss, since Regency DRT can handle both the water mitigation and the mold remediation without switching contractors.
- Commercial property managers who want a single restoration vendor with multiple Florida offices and a pre-arranged emergency response plan through the Guardian Partnership Program.
- Condo associations or multi-unit properties with large-scale water or mold events, given their track record handling 11-unit jobs and insurance-direct billing.
- Homeowners whose mold or water damage involves contents that need pack-out and restoration, since Regency DRT runs an in-house contents division.
About this company
Regency DRT operates across Florida with six offices in Boynton Beach, Port St. Lucie, Orlando, Jacksonville, Ocala, and St. Petersburg. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire and smoke damage, storm damage, and contents restoration. They hold a Florida general contractor license (CGC1521838) and have been in business since 1991.
The company uses STARC Systems containment walls and SteraMist disinfection technology. They use Xactimate for estimating, which aligns with what most insurance carriers expect. They run a 24-hour call center staffed by employees, not an answering service, and assign a dedicated project manager to each job from start to finish.
Thirty-five years in Florida gives them hurricane-season experience that newer companies lack. They run a Guardian Partnership Program for property managers who want a pre-arranged disaster response plan. Their website also claims service in Austin, Texas, though the physical offices are all in Florida.
With 4.6 stars on Google across 31 reviews, the rating is solid but not exceptional. The negative reviews cluster around communication breakdowns — unreturned calls, unresolved refunds — which is notable for a company that promotes 24/7 availability.
Services
Service area
Regency DRT is headquartered in Florida with six offices: Boynton Beach, Port St. Lucie, Orlando, Jacksonville, Ocala, and St. Petersburg. The Port St. Lucie office serves Martin, Indian River, and Brevard counties. The Orlando office covers Orange, Seminole, Lake, and Osceola counties. The website also lists service pages for Miami, West Palm Beach, Panama City, Pensacola, Tallahassee, and Austin, Texas, though no physical offices exist in those cities.
Review consensus
Kevin Bonta appears in five separate positive reviews as a supervisor and project manager. Reviewers describe him as a clear communicator who keeps homeowners updated throughout the process. Gaetano draws praise in four reviews for hands-on technical skill during water damage and mold remediation work, with one reviewer calling him out for equipment setup knowledge. Michael, Mathew, Caleb, Demere, Emily, and Mia each receive individual mentions — Emily for careful handling of contents and personal items, Mia for knowledgeable and pleasant office support, Demere for going above and beyond as a field technician. Multiple reviewers note fast response times and courteous crews.
3 found across 31 total reviews at 4.6★. Susan Shacka paid over $10,000 for repairs after a tree fell on her house. When the house sold and the work was no longer needed, she could not reach anyone at local or corporate offices for a refund. Walt Hirtzel reported that all phone numbers listed went to unavailable messages, and the company had not picked up equipment left at his property. David Moss experienced a fire in April 2024 and says the company did not keep his roof watertight. All three complaints share a thread: the company became unreachable after the initial engagement. None of the three received an owner response on Google.
The gap between Regency DRT's positive and negative reviews maps to a specific phase of the customer journey. Positive reviews praise the field crews and project managers by name — the people on-site doing the work. Negative reviews describe a company that stops communicating once a job hits a complication (refunds, equipment pickup, fire damage follow-through). The zero percent owner response rate on negative reviews reinforces this: the company does not engage publicly with dissatisfied customers. This suggests the communication breakdown is structural, not the fault of individual employees.
Kevin Bonta (supervisor/project manager — praised in 5 reviews for communication and project oversight). Gaetano (technician — praised in 4 reviews for technical skill and follow-up). Michael (technician — praised for knowledge and professionalism). Mathew (technician — praised alongside Gaetano for on-time roof tarping). Caleb (technician — praised for extracting water from 11 condos). Demere (technician — praised as caring and diligent). Emily (contents coordinator — praised for attention to detail and communication). Mia (office staff — praised for knowledge and pleasant manner).
Ask for Kevin Bonta as your project manager if he covers your area — his name comes up more than any other, and the praise is specific and consistent. Get payment terms, refund policies, and timelines in writing before signing the work authorization. The field crews earn strong reviews, but the back-office communication breaks down when complications arise, so document everything and follow up in writing.
Keep in mind
- Three of 31 Google reviews are one-star, and the owner has responded to zero of them. One reviewer reported waiting months for a $10,000+ refund with no returned calls or texts. The lack of any owner response to negative reviews is a pattern, not an oversight.
- Regency DRT claims coverage across most of Florida and even Austin, Texas, but their physical offices are concentrated in central and south Florida. Confirm they can dispatch from a nearby office for your location.
- The company uses subcontractors on some jobs. One reviewer had a payment dispute where Regency DRT had not paid the subcontractor, though they did resolve it within a day once flagged.
- The website mentions a 10-year warranty, but only on the commercial water damage page. Clarify whether the warranty applies to your specific scope and type of work.