Provider profile
PUDDLES Restoration
Provider snapshot
What this listing says
Central Florida homeowners from Ocala to Daytona Beach dealing with water damage or mold after roof leaks, pipe bursts, or flooding who want a restoration company that handles insurance coordination.
Best for
- Homeowners in Ocala, Gainesville, The Villages, or Daytona Beach who need mold remediation or water damage restoration with same-day response.
- Property managers and commercial building owners who need a single company to handle water extraction, drying, and mold removal across multi-phase jobs.
- Homeowners dealing with insurance claims after water damage who want a company that will coordinate with adjusters and document damage with photos and reports.
- Seasonal Florida residents who discover mold or water damage upon returning to a property that sat unoccupied.
About this company
PUDDLES Restoration is a restoration company headquartered in Ocala, FL, with additional offices in Gainesville and Daytona Beach. They handle water damage, mold remediation, fire and smoke cleanup, odor removal, and storm damage. Their primary identity is as a water damage and mold restoration outfit serving Central Florida's I-75 and I-4 corridors.
What stands out is their equipment and approach to mold work. Their blog documents real jobs in detail, showing containment setups, HEPA air scrubbers, commercial-grade dehumidifiers (Phoenix DryMax line), and antimicrobial treatments (Benefect Botanical Decon 30). They wire-brush substrate, HEPA vacuum, then bring in an independent mold assessor for clearance testing rather than testing their own work. They also coordinate with other trades when needed, like HVAC companies for air handler removal during mold jobs.
They have been operating since 2014. The company carries Florida Mold Assessor (MRSA) and Mold Remediator (MRSR) credentials, an IICRC firm designation with a dozen individual IICRC credentials, EPA Lead-Safe firm status, and asbestos accreditation. They are a member of the Restoration Industry Association and hold a BBB A+ rating. Franklyn appears to be the lead on many jobs, and LT handles operations and client communication.
A 5.0-star rating across 273 Google reviews is rare for any service company, and especially unusual in restoration where frustrated homeowners frequently leave low ratings during stressful situations. The volume and consistency suggest a company that is genuinely delivering on its promises across a broad service area.
Services
Service area
PUDDLES Restoration is headquartered in Ocala, FL, with offices in Gainesville (4405 SW 35th Ter) and Daytona Beach (132 W Intl. Speedway Blvd). They serve Marion, Alachua, and Volusia counties, including The Villages, Port Orange, and Ormond Beach. Their blog shows completed jobs in Volusia County and Dunnellon, confirming activity across the claimed range.
Review consensus
Reviewers consistently highlight fast response times, with several noting arrival within 30 minutes to an hour of calling. Franklyn is named repeatedly for hands-on work, staying late to get drying equipment running, and explaining each phase of remediation. LT is praised for after-hours phone availability, walking clients through what to expect, and providing daily updates with photos. Franco is noted for being efficient and keeping homes clean. Manny is praised for neat, organized drywall and carpet removal work. Multiple reviewers mention the company's willingness to work with insurance companies and provide detailed documentation for claims. Several reviews come from contractors and realtors who refer PUDDLES to their own clients.
0 found across 273 total reviews at 5.0★. No negative reviews found in the last 18 months. There are no complaint patterns, staff concerns, or service failures to report from recent review data.
A notable share of positive reviews come from industry referral partners: realtors, contractors, property managers, and insurance-adjacent reviewers. This suggests the company has built a strong B2B referral network in Central Florida, which typically indicates consistent quality since referral partners stake their own reputation on recommendations. Several reviews also appear to come from couples or family members reviewing the same job separately (e.g., Mike Au and Christina Johnson, Bill and Debra Meissner, John Page and Teresa Page), which inflates the count slightly but reflects genuine household experiences.
Franklyn (lead technician/owner — consistently positive), LT (operations/office — consistently positive), Franco (technician — positive), Manny (technician — positive).
With 273 reviews at a perfect 5.0 and zero complaints in the past 18 months, PUDDLES has the strongest review profile you will find for a restoration company in the Ocala-Gainesville-Daytona corridor. Ask for Franklyn or LT by name. The only due diligence left is confirming response time if your property is far from their three office locations.
Keep in mind
- They hold both a Florida Mold Assessor and Mold Remediator license, but their blog shows they use independent third-party assessors for clearance testing. Ask upfront whether your job will use an independent assessor for the final clearance test.
- Their service area spans from Daytona Beach to Gainesville, roughly 100 miles apart. If your property is at the edge of that range, confirm response times before booking.
- With a perfect 5.0-star rating and zero negative reviews in the past 18 months, there are no recurring complaint patterns to warn about. That said, a perfect rating across 273 reviews is statistically unusual. It may reflect genuinely strong service, but there is no negative feedback to learn from.
- They are a restoration company, not a general contractor. Rebuilding drywall, cabinets, or flooring after remediation will require a separate contractor.