Provider profile
Erica's Plumbing Air Conditioning & Restoration
Provider snapshot
What this listing says
Broward and Palm Beach County homeowners who want one company to fix the plumbing leak, dry the structure, and remediate the mold that follows.
Best for
- Homeowners in Broward or Palm Beach County dealing with water damage that has already led to mold growth, since this company repairs the plumbing source, dries the structure, and remediates the mold under one contract.
- South Florida homeowners with older homes or condos that have hidden moisture problems — the company specifically addresses older properties and describes using non-invasive methods to protect finishes.
- Post-hurricane or flood situations where you need 24/7 emergency response and want one company to handle water extraction, structural drying, and mold remediation without coordinating multiple contractors.
- Commercial property owners in the Boca Raton-to-Fort Lauderdale corridor who need a single vendor for plumbing, HVAC, and restoration on an ongoing basis.
- Buyers who prefer a woman-owned business and value upfront, fixed-rate pricing over hourly billing.
About this company
Erica's Plumbing, Air Conditioning & Restoration is a woman-owned company based in Oakland Park, Florida, with a second office in Boca Raton. Mold remediation is one division of a larger operation that also handles plumbing, HVAC, and water damage restoration. That breadth is the main differentiator: when a burst pipe causes water damage that leads to mold, one crew handles the entire chain from source repair through structural drying to mold removal.
The mold remediation process includes containment, HEPA air filtration, removal of contaminated materials, and drying with commercial-grade dehumidifiers and air movers. The company holds IICRC certification for restoration and remediation, plus Florida general contractor (CGC1519396), plumbing (CFC1427956), and AC (CAC1822846) licenses. They advertise fixed-rate pricing and same-day service.
Founded in 2009 by Erica Sullivan, the company has operated for over 17 years across Broward and Palm Beach counties. They belong to the Nexstar network, hold a BBB A+ rating, and earned Nextdoor Neighborhood Favorite awards in 2022 and 2023. Community involvement includes donations to local schools and membership in the Boca Raton Chamber of Commerce.
A 4.8-star rating across 264 Google reviews is strong, and the volume of positive feedback outweighs the complaints. Most negative reviews center on pricing and one technician's conduct rather than workmanship.
Services
Service area
Headquartered in Oakland Park, Florida, with a second office in Boca Raton. The company serves Broward County (Oakland Park, Fort Lauderdale, Pompano Beach, Coral Springs, Deerfield Beach, Hollywood, Plantation, Sunrise, Lighthouse Point, Margate) and Palm Beach County (Boca Raton, Delray Beach, Boynton Beach, West Palm Beach, Lake Worth, Highland Beach). Two-county coverage from offices 25 miles apart is plausible for a company of this size.
Review consensus
Reviewers consistently highlight fast response times, with several noting same-day or within-the-hour arrival. Named technicians who draw repeated praise include Ryan (called out by multiple reviewers for HVAC knowledge and returning-customer loyalty), Anthony (praised for communication and thoroughness), Vinnie/Vinny (punctual, neat, praised for both plumbing and water heater work), Louie/Louis (knowledgeable, good demeanor, repeat customers request him), Nick (savvy, patient explainer), and Enrique (helpful and fair). Office staff members Gigi and Maria receive praise for communication. Multiple reviewers note technicians wear shoe covers, leave the workspace clean, and explain the work before starting. Several long-time customers describe using the company for multiple properties.
6 found across 264 total reviews at 4.8★. Pricing drives three of six 1-star complaints. Lizette Rosser paid $629 for two hose bibs replaced in 48 minutes and felt the cost did not match the labor. Gudrun Foster paid $1,000 for gas leak diagnostics that did not resolve the issue. Charlie Kaver was quoted $1,660 for a repair another company completed for $400. The technician Jose appears in two July 2025 complaints for aggressive conduct — Charlie Gorovoy (Local Guide, 31 reviews) said Jose yelled at him in his home and called him crazy during an AC maintenance visit; Charlie Kaver said Jose was rude during a repair quote. The owner responded to both with apologies and pledges to retrain staff. William Davison paid $180 for a Daikin mini-split diagnostic call that produced no resolution. Megan Grande left a 1-star with no text. The 3-star review from Robert Emanuel praised technician Nick but called the price exorbitant.
The pricing complaints follow a consistent pattern: reviewers accept the quoted price, then feel the cost was disproportionate once they see how quickly the work finished or compare with another company. This is a known friction point with flat-rate pricing models, where the quote reflects the job scope rather than time spent. The owner responds to most complaints with apologies and offers to investigate, but the responses lean toward template language rather than engaging with the specific pricing dispute. A separate technician-conduct cluster around Jose in July 2025 suggests a personnel issue that the owner acknowledged and promised to address through retraining.
Ryan (HVAC technician — praised repeatedly for knowledge and service by Michelle Boren and Jim Balarillo). Anthony (plumbing/restoration technician — praised for communication and thoroughness by Jason Kemos, Ashley Becker, David Balavram). Vinnie/Vinny (plumber — praised for neatness and competence by T CG, Scott Childs, David Balavram). Louie/Louis/Louis E (plumber — praised for knowledge and persistence by Beth Wehrle, Sandra Israel, Kate Thomas, Vicki DeMarco). Nick (technician — praised for patience and knowledge by Stacy Berstein and Robert Emanuel). Enrique (plumber — praised for helpfulness by Christine Kowalski and Carmen Olivera). Jose/Jose P (HVAC technician — praised for AC installs by Derek Pauley, Alan Rosenberg, and Kelsey W; criticized for rudeness by Charlie Gorovoy and Charlie Kaver). Michael (technician — praised by Laura Blandon, David Hochberger, Michael Nussbaum). David (plumber — praised for dishwasher install by John Cositore). Dakota and Evan (technicians — praised by James Alexander). Jacob (technician — praised by Ashley Becker). Chris (technician — praised for honesty by Marnie Budreau). Nate D. (plumber — criticized for phone conduct by Lizette Rosser). Luis (plumber — noted as courteous but limited in smart toilet diagnosis by Prea Naraine). Gigi and Maria (office staff — praised for communication by John Cositore).
This company earns its 4.8 stars through fast response and a deep bench of well-regarded technicians. The main risk is sticker shock — ask for the fixed-rate quote in writing and compare it before committing. If you need mold work after water damage, the plumbing-to-remediation pipeline is a genuine advantage. Request Ryan for HVAC-related mold issues or Louie for plumbing-related ones, and clarify up front whether Jose will be assigned if technician conduct matters to you.
Keep in mind
- Pricing is the most common complaint across negative reviews. Multiple reviewers described costs as high relative to time spent, and one 5-star reviewer noted the company is expensive even while praising the work. Ask for the full fixed-rate quote in writing before work begins.
- A technician named Jose appears in two separate 1-star reviews from July 2025 for rudeness — one reviewer said he yelled and called them crazy, another said he was rude and quoted $1,660 for a job another company did for $400. A different positive reviewer praised Jose's work, so experiences vary by context.
- Mold remediation is one part of a larger plumbing/HVAC/restoration operation. Ask whether the technician assigned to your mold job holds specific mold remediation training or primarily works on other trades.
- The company advertises fixed-rate pricing, but one reviewer said they were told the company does not have flat rates. Clarify the pricing model for your specific service before scheduling.
- Service area covers two counties with offices 25 miles apart. Confirm which office and crew will handle your job, and whether emergency response times differ by location.