Provider profile
WrightWay Emergency Services
Provider snapshot
What this listing says
Southwest Florida homeowners and condo associations needing mold remediation tied to water or hurricane damage, with reconstruction handled under the same roof by one general contractor.
Best for
- Sarasota, Manatee, Charlotte, Lee, or Collier County homeowners dealing with mold after a water intrusion or hurricane damage.
- Condo associations and HOAs needing a single contractor to handle mitigation and full reconstruction across multiple units.
- Property owners who want to avoid hiring separate companies for mold cleanup and the rebuild that follows.
- Healthcare and senior care facilities requiring restoration work in occupied environments with infection control requirements.
- Snowbird condo owners who need a team that can manage the entire project while they are out of state.
About this company
WrightWay Emergency Services operates out of Nokomis, Florida, with two additional offices in Longboat Key and Fort Myers. Founded in 2004, this is a restoration company that also holds a Florida general contractor license (CBC1253650), which means the same crew that handles mold remediation can tear out drywall, rebuild, paint, and do the finish work without handing the project off to a separate contractor. They hold a Florida mold remediator license (MRSR1433) and serve residential, commercial, healthcare, and condo/HOA properties across nine Southwest Florida counties.
What stands out is the single-contractor model. Most restoration companies subcontract the rebuild phase, which creates handoff friction and finger-pointing. WrightWay keeps mitigation, contents, and reconstruction under one roof. They also hold ICRA 2.0 certification for work in hospitals and occupied healthcare facilities, which is uncommon for a regional restoration company. Their tech stack includes Matterport 3D scanning and FLIR thermal imaging for documentation.
Joshua and Cara Reynolds own the company, which operates as a DBA of Reynolds Ventures Inc. The team page lists over 40 employees across mitigation, reconstruction, estimating, and coordination roles. They claim over 98,000 completed projects and a sub-two-hour average response time. Greg Day serves as Director of Operations and has managed losses from Hurricanes Ian, Debby, Helene, and Milton.
At 4.7 stars across 418 Google reviews, the rating is strong. The volume reflects a company doing high-frequency condo and hurricane work across a multi-county footprint, not just one-off residential jobs.
Services
Service area
Headquartered in Nokomis, Florida, with offices in Longboat Key and Fort Myers. Actively serves nine counties: Manatee, Sarasota, Charlotte, Lee, Collier, Hillsborough, Pinellas, DeSoto, and Hardee. The core response area is the Sarasota-Manatee-Charlotte-Lee corridor; the Tampa Bay and Naples markets are at the edges of their footprint.
Review consensus
Richie Correa is the most frequently named employee, praised across more than half a dozen reviews for communication, punctuality, and hands-on project management during both mitigation and reconstruction. Derek Hayes draws similar praise as a reconstruction superintendent who stays on-site daily and keeps owners informed. Fernando Hurtado gets repeat mentions for coordinating rebuild work reliably, especially for out-of-town owners. Wayne Hunger is named alongside Richie on hurricane reconstruction projects for on-time, on-budget delivery. Chuck Mussa is credited with keeping budgets under control. Fast response time is a consistent theme: multiple reviewers describe crews arriving within one to two hours of calling, including evenings and weekends.
10 found across 418 total reviews at 4.7★. Billing and insurance coverage gaps are the dominant complaint. One 80-year-old reviewer on a fixed income was billed $5,700 for eight days of drying equipment; her insurer offered $3,000 and WrightWay reduced her balance to $2,000 but she felt taken advantage of. Another homeowner selling a hurricane-damaged property reported that post-remediation documentation consisted of only two photos from a handheld ATP device with no dry logs, which she considered inadequate for buyer or insurer verification. A Sarasota condo owner after Hurricane Helene reported that subcontractors caused collateral damage to personal belongings, used bathrooms without permission, and left the unit unlocked. A Local Guide reviewer described invoiced items priced above industry norms on a hurricane job, with subcontractors who refused to return. One complaint involved a former employee named Clarence doing unauthorized side work; WrightWay's owner response confirmed Clarence had not been employed for over a year. Two one-star reviews (Vivian Tsovolos, Nathan G) could not be matched to customer records per WrightWay's responses.
The billing complaints share a structural cause: WrightWay prices work through Xactimate at the time of service, but Florida insurers frequently approve lower amounts or deny coverage entirely, especially on hurricane claims. The contract assigns the gap to the homeowner. WrightWay's owner responses are personalized and specific — Greg Day signs most of them with his direct phone number — but they follow a consistent pattern of acknowledging frustration, explaining the billing process, and inviting direct contact rather than offering concrete resolution in the public reply.
Richie Correa (superintendent/foreman — consistently praised for communication, punctuality, knowledge). Derek Hayes (superintendent — praised for daily on-site presence and quality oversight). Fernando Hurtado (superintendent — praised for reliability and coordinating work for absent owners). Wayne Hunger (superintendent — praised for on-time hurricane reconstruction). Greg Day (Director of Operations — praised for insurance coordination; named in one complaint about documentation). Chuck Mussa (estimator — praised for budget control). Lou/Louie Agosto (project manager — praised for fast response and command). Carlos Zenor (Fort Myers operations — praised for quality work). Freddy McKnight (estimator/GC — praised for project management and communication). Donnie Jennert (estimator — praised for helpfulness). Clint Wesley (mitigation manager — praised for responsiveness). Jose (mitigation — praised for remediation work and 4 AM response). Logan Conner (ERP specialist — praised for initial assessments). Kim (team coordinator — praised for coordination). Chris Appleby (technician — praised for air vent cleaning). Ryan R (technician — praised for leak detection). Teresa (first responder — praised for early-morning coordination). Beau/Bo (technician — praised for mitigation work). Scott Conley (superintendent — praised for reconstruction). Clarence (former employee — involved in unauthorized side work complaint).
WrightWay delivers fast emergency response and earns strong marks for the named superintendents who run their projects. Ask for a written estimate before signing the contract, and confirm in writing what happens if your insurer approves less than WrightWay invoices. If you are a condo owner on a multi-unit project, establish a direct point of contact at WrightWay rather than relying on your association to relay updates.
Keep in mind
- Multiple reviewers report that final costs exceeded what their insurance covered, leaving them with out-of-pocket bills they did not expect. WrightWay uses Xactimate pricing, which is standard, but the gap between their invoice and what insurers approve has been a recurring friction point.
- The contract you sign on day one obligates you to pay the difference if insurance does not cover the full amount. Several reviewers said they were told not to worry about cost early on, then received unexpected bills later.
- On large condo projects, WrightWay contracts with the association, not individual unit owners. This means individual owners sometimes struggle to get direct communication or updates about work in their specific unit.
- Some hurricane-era reviews cite subcontractor quality issues. WrightWay uses subcontractors on reconstruction work, and at least one reviewer reported subs who refused to return and work that needed correction by outside tradespeople.
- The service area spans nine counties from Tampa to Naples. Response times to the outer edges of that footprint (Hillsborough, Pinellas, Collier) may differ from the core Sarasota-Manatee market where the headquarters sits.