Provider profile
Best Option Restoration of North Tampa
Provider snapshot
What this listing says
North Tampa homeowners dealing with water damage that led to mold, especially if you want an owner-operator who handles insurance claims directly.
Best for
- North Tampa and Wesley Chapel homeowners who need mold remediation tied to water damage from storms or plumbing failures.
- Buyers who want an owner-operator who shows up on-site, not a company that dispatches crews with no direct owner contact.
- Insurance-claim situations where you want the restoration company to handle adjuster communication and direct billing.
About this company
Best Option Restoration of North Tampa is a franchise location run by owner Steve Neary out of the Tampa Palms area. Mold remediation is one of several services alongside water damage, fire and smoke restoration, storm damage, asbestos work, and reconstruction. This is a full-service restoration company, not a mold specialist.
Steve brings an unusual background to the job. He spent years handling insurance loss claims on bank-owned properties across 12 states, which means he knows the adjuster side of the process. The company bills insurance directly and uses thermal imaging to map moisture before starting demo work. They reference IICRC standards for mold remediation on their website.
4.9 stars across 27 Google reviews is strong, though the total volume is still low. Nearly every reviewer names Steve personally, which is consistent with a small owner-operated franchise where the owner stays involved in day-to-day jobs.
Services
Service area
Based in the Tampa Palms area of North Tampa (16057 Tampa Palms Blvd W). Serves Cheval, Connerton, Greater Northdale, Keystone, Lake Magdalene, Land O' Lakes, Lutz, Odessa, Pasadena Hills, Pebble Creek, Tampa, Thonotosassa, Wesley Chapel, and Zephyrhills.
Review consensus
Steve Neary gets named in the majority of reviews. Reviewers highlight his fast response time (one reviewer says he showed up in 15-20 minutes), willingness to come out on weekends, and direct communication via text and calls. Ricky and Justin are praised for doing great work quickly. Multiple hurricane-season clients credit Steve with guiding them through a chaotic process. A general contractor (Sanel Sinanovic, 27 reviews, Local Guide) sends all his clients to this company. One reviewer (lynn carlin) notes Steve saved her money by advising her to handle part of the problem herself.
1 found across 27 total reviews at 4.9★. Matt Jensen (13 reviews) left a 2-star rating in March 2026 citing disappointment in work quality. He said when he shared feedback, it was not received well. The company did provide a credit for unfinished work, which suggests they acknowledged the scope issue even if the interaction was strained. No owner response was posted to this review.
Steve Neary is personally named in roughly 20 of 27 reviews. This level of owner involvement is a strength signal for a small franchise, but it also means the operation depends heavily on one person. If Steve is unavailable, the experience could differ. The zero percent owner response rate on negative reviews is unusual for a company with otherwise strong engagement.
Steve Neary (owner — overwhelmingly positive, named in ~20 of 27 reviews). Ricky (technician — positive, praised for great work and speed). Justin (technician — positive, praised for great work and speed).
This is a small, owner-driven franchise where Steve Neary stays personally involved. The 26-to-1 positive-to-negative ratio is strong, but the single negative raises a flag about how criticism is handled. Ask to speak with Steve directly before booking, and get your mold assessment from an independent inspector.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise of a national brand (Best Option Restoration, headquartered in Littleton, CO). The North Tampa location is independently owned by Steve Neary, but corporate branding and website content are shared across all locations.
- With only 27 reviews, one bad experience carries more statistical weight than it would at a company with 200 reviews. The review base is still thin.
- The one negative reviewer said feedback was "not taken kindly," and the owner did not respond to that review publicly. The 0% owner response rate on negatives is worth noting.