Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
New Port Richey homeowners dealing with water damage that needs both plumbing repair and mold cleanup from a single national franchise with 24/7 dispatch.
Best for
- New Port Richey and Pasco County homeowners who need water damage restoration and mold cleanup handled by one company
- After-hours emergencies where a plumbing failure and resulting water damage need immediate same-day response
- Commercial property managers who want a single vendor for plumbing, water extraction, and mold work with insurance documentation
- Homeowners on slab foundations dealing with hidden leaks that have led to moisture and mold behind walls
About this company
Roto-Rooter in New Port Richey is a franchise location of the national plumbing chain that has operated since 1935. This location at 3820 Grand Blvd handles plumbing, drain cleaning, water damage restoration, and mold remediation across Pasco County and surrounding areas. Greg Gore manages the branch. Their pitch: one call covers the plumbing break, the water extraction, and the mold work that follows.
The combined plumbing-and-restoration model is what sets this location apart from standalone mold companies. When a pipe bursts, their plumber fixes the source while a separate restoration crew handles water removal and drying. They follow IICRC standards for water damage work, use industrial air movers and dehumidifiers, and offer post-remediation testing. Their mold services include containment, removal of affected materials, surface treatment, and documentation. They also handle insurance claim coordination with photos, drying logs, and direct insurer communication.
This is a large-volume operation. At 4.9 stars across 1,336 Google reviews, the New Port Richey branch runs well above average. That rating holds up even with visible pricing complaints, which suggests the vast majority of customers leave satisfied with the work itself. The branch serves five counties and advertises 24/7 availability with same-day response and no trip charge.
Services
Service area
Headquartered at 3820 Grand Blvd in New Port Richey, Florida. Serves Pasco, Hillsborough, Pinellas, Citrus, and Hernando counties, including Tarpon Springs, Elfers, Holiday, Jasmine Estates, Palm Harbor, Moon Lake, Trinity, Land O Lakes, and East Lake. Five-county coverage is a broad claim for a single branch, so confirm response time for locations outside Pasco County.
Review consensus
Chris appears in more reviews than any other technician. Customers describe him as knowledgeable, thorough, and good at explaining what he finds. He handles water heaters, drain issues, and toilet repairs. Joe gets similar praise for same-day commercial and residential plumbing, with multiple reviewers noting his professionalism and willingness to accommodate (one reviewer describes Joe waiting while they calmed their dog). Christian draws compliments for clear communication and preventative advice. Andres Ramirez earned a rare review from a non-reviewer for showing up on a holiday weekend. Speed is the dominant praise theme: several reviewers describe calling and having a technician arrive within an hour or two.
8 found across 1336 total reviews at 4.9★. Pricing drives the most detailed complaints. Joseph Barnes received a $700 labor quote plus $88 parts for a water heater line repair he completed himself in 40 minutes for $30 in materials. El Vir was quoted $510 to snake a basic kitchen sink clog. Luchnyk was quoted $600-$700 after a 20-second look at a clogged sink and described the technician as rude. Scheduling failures appear in three reviews: Mitch Smith lost a day of PTO when his confirmed inspection vanished from the system; David Welsh tried the 24/7 online booking for an emergency and was told after two hours that nobody was available; Nickee Krynski's technician arrived five hours late, charged $300, and left the toilet still barely flushing. Trish Mavrakis reports her house flooded after a technician's Sunday visit, costing $641. Amber Alert's 2-star review describes a 6-day delay before plumbing work started, leading to far more water damage and unnecessary asbestos testing.
The pricing complaints follow a franchise pricing model pattern. Labor rates around $350-$700 per hour appear repeatedly, even from reviewers who rated 4 or 5 stars and liked the work. This is not a broken process but a business model: national franchise overhead priced into every job. Customers who need speed and brand reliability pay a premium; those with flexibility to shop local will likely find lower rates. The owner response pattern reinforces this: every negative review gets the identical Pat Swanson template, suggesting complaint handling is centralized rather than managed by the local branch.
Chris (technician -- praised in 8+ reviews for knowledge, water heaters, drains, toilet repair). Joe/Joseph (technician -- praised in 6+ reviews for same-day service, commercial work, professionalism). Christian (technician -- praised for communication, plumbing fixes, preventative advice). Andres Ramirez (technician -- praised for holiday weekend emergency response). Brian (technician -- praised for punctuality and giving options). John (technician -- praised for finding clogs). Aiden (technician -- praised alongside John). Leonard (technician -- praised for skill in 3-star review, but pricing complaint attached). Justin (technician -- praised for efficiency and focus). Adrian (technician -- praised for fast drain clearing). Pat Swanson (Customer Satisfaction Manager -- sends template responses to all negative reviews).
If you need emergency plumbing and water damage handled fast by a single company, this Roto-Rooter branch delivers. Ask for Chris or Joe by name based on review volume. Get the full written estimate before any work begins, compare the labor rate to at least one local plumber, and do not assume the 24/7 online booking guarantees same-day arrival -- call to confirm.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That means the company deciding you have a mold problem is the same one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation services.
- Pricing is the most common complaint across all review tiers. Multiple reviewers report labor charges of $500-$700 for jobs they describe as simple. Even satisfied 4- and 5-star reviewers call the pricing high. Get a written estimate before any work starts and compare it to a local plumber.
- Every owner response to negative reviews follows the same template from Pat Swanson, Customer Satisfaction Manager, directing the reviewer to email with their address. None of the responses engage with the specific complaint. This is reputation management, not problem-solving.
- Several negative reviewers report scheduling failures: confirmed appointments that disappeared from the system, 5-hour delays, and 24/7 availability claims that did not hold up when tested. Confirm your appointment window the day of service.
- This is a national franchise. The website content is partly corporate boilerplate adapted for New Port Richey. The local team and the corporate brand are not the same thing.