Provider profile
PuroClean
Provider snapshot
What this listing says
New Port Richey and northern Pinellas/Pasco County homeowners dealing with post-hurricane water and mold damage who want an owner-operated PuroClean franchise that handles remediation through reconstruction under one roof.
Best for
- Homeowners in New Port Richey, Tarpon Springs, Clearwater, and surrounding Pasco/Pinellas County areas dealing with mold or water damage after a storm, leak, or pipe burst.
- Anyone who wants a single company to handle water extraction, mold remediation, and reconstruction without coordinating multiple contractors.
- Property owners navigating an insurance claim who want a restoration company that communicates directly with adjusters and handles supplement requests.
- Landlords and vacation rental owners who need fast turnaround on flood or biohazard cleanup to get units back in service.
- Commercial property managers in the Tampa Bay area who need 24/7 emergency response for water or fire damage.
About this company
PuroClean of New Port Richey is a franchise location in Pasco County, Florida, run by Gianni Cortes and Nicole Hemingway. Gianni is a second-generation contractor and Tarpon Springs native with eight years of project management experience. Nicole brings more than 25 years of commercial construction operations. They serve New Port Richey, Tarpon Springs, Clearwater, Palm Harbor, Dunedin, and surrounding communities in Pasco and northern Pinellas Counties.
What stands out is the end-to-end scope. This location handles water extraction, mold remediation, fire and smoke damage, biohazard cleanup, and reconstruction all in-house. Their mold process follows a documented sequence: assessment, containment with polyethylene sheeting and HEPA-filtered negative air, removal of affected porous materials, HEPA vacuuming, deodorization, and cleaning with EPA-registered disinfectants. They use moisture meters, thermal imaging, and air sampling to find hidden moisture. They also coordinate directly with insurance companies on claims and supplemental payments.
Gianni and Nicole founded this location together, building it on backgrounds in hospitality construction and commercial project management. Multiple reviews reference Hurricane Helene aftermath work, suggesting this team handled a significant volume of storm-related water and mold jobs across 2024-2025. The website mentions they work with indoor environmental professionals and third-party labs for testing.
33 Google reviews at a perfect 5.0 stars is notable. The review volume is modest, but the consistency is striking: reviewers range from single-review accounts to Local Guides with 100+ reviews, and every one gave 5 stars. Several describe Gianni arriving within 45 minutes to 2 hours of their call.
Services
Service area
PuroClean of New Port Richey is headquartered at 7234 Congress St in New Port Richey, Florida (Pasco County). They list service areas including Beacon Square, Clearwater, Curlew, Dunedin, East Lake, Elfers, Holiday, New Port Richey, Oldsmar, Palm Harbor, and Tarpon Springs. Reviews confirm work in Pinellas County (Clearwater, St. Petersburg area) and Pasco County, with one reviewer referencing properties in both counties.
Review consensus
Gianni Cortes dominates the reviews, named in roughly 25 of 33. Reviewers consistently describe him arriving within hours of a call, sometimes within 45 minutes, and personally walking through the damage assessment, costs, and next steps. Multiple reviewers highlight transparent pricing with no hidden fees. Andrew gets named for fast response after an insurance claim filing. Nicole and Gianni together drew praise from Orlando Behling for quick communication via text, email, and phone. The crew gets repeated compliments for cleanliness and speed. Several reviewers specifically mention Gianni coordinating insurance claims from start to finish, including supplement payments. Matthew Munger described Gianni inspecting a problem and telling him he did not need the service, which suggests an honesty-first approach.
1 found across 33 total reviews at 5.0★. The single negative is a 1-star review from B U (May 2026), a Local Guide with 32 reviews, who left no text. The owner responded promptly, stating the reviewer has no record with PuroClean of New Port Richey and asking for removal. This appears to be either a mistaken review or a fraudulent one. There is no complaint text to analyze and no pattern to identify.
The strongest pattern is owner involvement. Gianni is not just an owner who delegates; he shows up on-site, often the same day, and manages jobs personally. This creates an unusually consistent customer experience but raises a scalability question: as review volume grows, maintaining that level of personal attention will be the test. The post-Hurricane Helene reviews (late 2024 through mid-2025) show the company handled a surge of storm-related work across both Pasco and Pinellas Counties without visible service quality drops.
Gianni Cortes (owner/president, on-site lead — positive across ~25 reviews). Nicole Hemingway (vice president, communications — positive). Andrew (technician — positive, named by Tabitha Brown for responsiveness).
Ask for Gianni when you call. He runs most jobs personally and reviewers consistently describe him as direct about scope and pricing. Confirm in writing whether your job includes both remediation and reconstruction, and get an independent mold test before approving a large remediation quote since this company does both testing and remediation.
Keep in mind
- PuroClean of New Port Richey does both mold testing and mold remediation. A company that inspects for mold and then quotes its own remediation work has a financial incentive to find problems. Ask whether they will accept findings from an independent inspector you hire separately.
- This is a franchise of a national brand. Gianni and Nicole run day-to-day operations locally, but company branding, training standards, and some operational policies come from PuroClean corporate.
- With only 33 reviews and just one negative (which had no text and the owner says the reviewer has no record with them), there is very little complaint data. A near-perfect record is encouraging but gives you less information about how they handle problems when things go wrong.
- The service area spans from Clearwater to Beacon Square and includes cities across two counties. If you are on the edges of this coverage, ask whether your location falls within their standard range or carries additional travel time.
- Several reviews mention Gianni personally arriving and managing the project. As the business grows, confirm whether Gianni or another team lead will handle your specific job.