Provider profile
Anclote Restoration
Provider snapshot
What this listing says
New Port Richey and Pasco County homeowners who need mold remediation handled by a restoration company with in-house reconstruction and an owner who spent 14 years adjusting insurance claims at State Farm.
Best for
- Homeowners in New Port Richey and surrounding Pasco County communities who need mold remediation tied to water damage or hurricane recovery.
- Property owners who want one company to handle everything from mold removal through drywall, flooring, and full interior reconstruction.
- Buyers dealing with an insurance claim who want a contractor with firsthand claims adjustment experience to help document and navigate the process.
- Commercial property managers in the Tampa Bay area who need a single contractor for multi-trade restoration projects.
About this company
Anclote Restoration is a locally owned restoration company based in New Port Richey, FL, serving the greater Tampa Bay area. Mark S. Byrne co-founded the company in 2005 after 14 years as a claims representative at State Farm, where he handled homeowner, auto, and catastrophic claims including hurricane and earthquake deployments across the country. His daughter Jenna Byrne runs the company as president and holds a Florida Building Contractor license. The company handles water damage, fire and smoke cleanup, mold remediation, storm damage, and full reconstruction.
The main differentiator here is the insurance background. Mark holds both a Florida General Contractor and Florida Plumbing Contractor license, and his claims adjustment experience means the company can navigate the insurance process from both sides. They manage every phase in-house, from emergency water extraction and structural drying through final reconstruction, so you deal with one company instead of coordinating multiple contractors. The website references IICRC standards and shows badges for BBB, OSHA, and RIA membership.
The company has deep roots in the New Port Richey area. Jenna graduated from Anclote High School in Holiday and earned her degree at Florida State University. Much of the company's recent work involves hurricane Helene rebuilds, and multiple reviewers mention returning for second and third projects years apart, which suggests the company retains customers over time.
4.8 stars across 112 Google reviews is a strong rating for a restoration company. Only one review at three stars or below appeared in the last 18 months, and it was about a driving incident, not service quality. The volume of repeat customers and insurance company referrals in the review history is notable.
Services
Service area
Headquartered at 4038 Grand Blvd in New Port Richey, FL. The company lists service areas across Pasco, Pinellas, Hillsborough, Hernando, Citrus, and Polk counties, including Port Richey, Holiday, Hudson, Tarpon Springs, Palm Harbor, Clearwater, Tampa, and St. Petersburg. The six-county claim is broad for a single-location company — confirm response times for locations outside the immediate New Port Richey area.
Review consensus
Reviewers consistently name Jenna, Mark, Mike, and Rich as the people who made their projects run smoothly. Jenna draws praise as a project manager who communicates daily and keeps projects on schedule. Mark gets credit for hands-on oversight and construction knowledge. Mike is described repeatedly as a responsive project manager who checks on crews and keeps work organized. Rich Krause handled initial assessments and worked with insurance adjusters to maximize claim coverage. Multiple reviewers highlight on-time and under-budget completion. Several customers returned for second or third projects years later, and insurance companies referred clients directly to Anclote.
1 found across 112 total reviews at 4.8★. The single recent complaint has nothing to do with restoration work. Eric Mooney reported that an Anclote Restoration vehicle nearly ran him off the road south of Exit 240 heading north. He described aggressive driving and an inability to get a plate number. The owner responded the same day, apologized, and said the matter was being handled internally. No other recent complaints address driving behavior.
The review history reveals a company that built its reputation on insurance-referred restoration work and expanded into elective remodeling. Many of the 5-star reviews describe insurance claims (broken pipes, fire damage, hurricane recovery) where Anclote managed the full rebuild. More recent reviews also mention kitchen and bathroom remodels with no damage trigger. The owner responds to negative feedback promptly and with specific details rather than template language.
Jenna Byrne (president / project manager — consistently praised for daily communication and keeping projects on schedule). Mark Byrne (owner / co-founder — praised for hands-on oversight, construction knowledge, and availability). Mike Byrne (project manager / owner — praised extensively across years of reviews for organization, responsiveness, and crew management). Rich Krause (appraiser / sales — praised for clear scope explanations and insurance negotiation). Diane (team member — praised for empathy and keeping clients informed). Casie (team member — praised for explaining options and leading crew work).
Anclote Restoration has a long track record of satisfied customers, and the only recent complaint is unrelated to their actual restoration work. Ask for Jenna or Mark when you call, and get clarity upfront on how they handle the mold testing-to-remediation handoff. If you are filing an insurance claim, Mark's 14 years of claims adjustment experience is a real advantage worth leveraging.
Keep in mind
- Anclote Restoration does both mold testing and mold remediation. When the same company tests for mold and then sells the remediation work, there is a financial incentive to find problems. Ask whether they will accept a third-party test result or recommend an independent assessor.
- The service area list spans six counties, from Pasco to Polk County. A company based in New Port Richey may have longer response times for locations on the far edges of that range, like Wesley Chapel, Largo, or St. Petersburg.
- The company's primary identity is water damage restoration and reconstruction, not mold-specific work. Mold remediation is one service within a broader restoration operation. If you need a mold-only specialist, ask how many standalone mold projects they handle per month.
- The website does not mention specific mold testing equipment, lab partnerships, or post-remediation clearance testing procedures. Get details on what their mold evaluation includes before signing.