Provider profile
QCI Mold and Water Damage
Provider snapshot
What this listing says
Naples and Marco Island homeowners dealing with post-hurricane water intrusion or condo mold who want an owner-operated company using chemical-free hydroxyl remediation.
Best for
- Naples, Marco Island, Estero, and Bonita Springs homeowners who need mold testing and remediation from a single company with 24/7 availability.
- Condo owners in Southwest Florida dealing with water intrusion from AC failures, plumbing leaks, or storm damage who want fast initial response.
- Homeowners with chemical sensitivities who need a remediation company that uses hydroxyl generators rather than traditional chemical treatments.
- Property owners involved in insurance claims or litigation who need remediation documentation that can serve as evidence, given Delgado's expert witness background.
- Seasonal residents who discover mold while away and need a company that can mobilize quickly and communicate remotely throughout the project.
About this company
QCI Mold and Water Damage is an owner-operated restoration company in Naples, Florida, run by Stephen Delgado. Delgado has over 25 years of experience spanning commercial and residential construction, water and fire damage restoration, mold remediation, and indoor air quality assessment. He also serves as an expert witness in construction litigation, a role he has held for more than 15 years.
What stands out here is the chemical-free remediation approach. QCI uses hydroxyl generators instead of traditional chemical treatments, which the company says eliminates mold, bacteria, and odors without releasing harmful substances. They also offer same-day lab results for mold testing, infrared thermal imaging for hidden leak detection, and air quality testing with samples sent to an independent lab. The company answers phones 24/7 and multiple reviewers confirm same-day or next-day site visits.
Delgado's background goes beyond typical remediation work. His construction and insurance claims experience means he can navigate large-loss insurance disputes and provide documentation that holds up in legal proceedings. Several reviewers mention his ability to explain technical findings in plain language. Staff member Mariana speaks Spanish.
A 4.9-star rating across 67 Google reviews with zero negative reviews in the last 18 months is unusually strong. Multiple reviewers are repeat customers, and several found QCI during hurricane emergencies (Ian, Idalia, Helene, Milton) when other companies were unavailable.
Services
Service area
QCI is headquartered in Naples, Florida, at 1919 Countess Ct. They serve Naples, Marco Island, Estero, Bonita Springs, and surrounding communities in Collier and Lee Counties. The company describes their coverage as Southwest Florida.
Review consensus
Steve Delgado is named in the overwhelming majority of reviews. Reviewers consistently highlight three things: fast response times (often same-day or within hours), clear communication throughout the project, and clean job sites. Chris and Mathew are named as technicians who handled remediation and drywall work. Amanda is mentioned for responsive office support. Repeat customers are common — Jon Levy mentions using QCI six times, and Joyce Cantisano returned for a second project. Multiple reviewers hired QCI during hurricane emergencies (Ian, Idalia, Helene, Milton) and specifically note QCI was available when other companies were not. Lucinda Grembocki called out same-day estimates and a spotless work area. Several reviewers mention Delgado's ability to explain technical findings without jargon.
0 found across 67 total reviews at 4.9★. No negative reviews found in the last 18 months. The review record across all 67 reviews at 4.9 stars contains no recent complaints to analyze.
This is a genuinely owner-operated company where Stephen Delgado personally handles inspections and stays involved in most projects. That model explains both the high satisfaction and the modest review count — one person can only take on so many jobs. The hurricane-season surge in reviews (clusters around Ian, Idalia, Helene, and Milton) suggests QCI picks up significant emergency work when larger companies are overloaded.
Stephen (Steve) Delgado (owner/manager — overwhelmingly positive across dozens of reviews). Chris (technician — positive, praised for clean work and equipment handling). Mathew (technician — positive, mentioned alongside Chris for remediation work). Amanda (office — positive, praised for responsiveness). Mariana (staff, Spanish-speaking — positive, mentioned for responsiveness). Edwin (staff — positive, praised for going above and beyond).
QCI is a strong pick if you want the owner personally involved in your project from inspection through remediation. Ask for Steve directly. Be aware of the testing-and-remediation conflict of interest and consider an independent mold test if you want a second opinion on whether the work is needed.
Keep in mind
- QCI does both mold testing and mold remediation. That means they test for a problem and then sell you the fix. Consider getting an independent test from a company that only does testing to confirm whether remediation is actually needed.
- The company claims to serve all of Collier and Lee Counties, but they are based in Naples. If you are on the outer edges of Lee County, confirm response times before booking.
- With 67 reviews and a 4.9-star rating, the review volume is modest compared to larger restoration franchises. This is consistent with an owner-operated company, but it means fewer data points to evaluate.
- The website repeats the same expert witness bio text on every page, which makes it harder to find specifics about remediation methods and pricing. Ask for a written scope of work before committing.