Provider profile
PuroClean of Naples
Provider snapshot
What this listing says
Naples homeowners dealing with mold after water damage who want a restoration company with IICRC-trained technicians, a specialty wood floor drying system, and a 5.0 Google rating across 63 reviews.
Best for
- Naples-area homeowners who discover mold after a water event and need one company to handle both water extraction and mold remediation under a single scope of work.
- Property owners with water-damaged hardwood floors who want a crew that runs a specialty drying panel system rather than standard fans and dehumidifiers.
- Out-of-state condo owners in Naples who need a restoration company that coordinates directly with insurance and communicates remotely throughout the project.
- Commercial property managers in Collier County who need 24/7 emergency response with insurance claim documentation built into the process.
- Homeowners dealing with post-hurricane water intrusion who want a franchise operation backed by PuroClean's national response network.
About this company
PuroClean of Naples is a franchise restoration company based in Naples, Florida, co-owned by Joe Thomas and Anthony Ciotti. Joe Thomas brings over 30 years in hospitality, general contracting, and restoration. Anthony Ciotti runs one of the largest interior companies in Metro Detroit. Mold remediation is one of several services they offer alongside water damage mitigation, fire and smoke restoration, biohazard cleanup, and reconstruction.
What stands out here is the equipment list. Their mold remediation process uses HEPA air filtration devices, HEPA vacuums, and EPA-registered disinfectants. For water damage, they run a proprietary drying system called the PuroClean QuickDry System, which uses infrared cameras, moisture meters, desiccant dehumidification, and a specialized panel system designed specifically for hardwood floors. They also hold a Florida State Mold Remediator license and a Florida State Mold Assessor license, on top of IICRC certifications in Applied Microbial Remediation, Applied Structural Drying, Master Water Restoration, and Master Fire and Smoke Restoration.
The franchise operates out of a suite on Mannix Drive and lists service areas across the Naples metro: East Naples, Golden Gate, Naples Park, North Naples, Orangetree, Palm River, Pelican Bay, and Vineyards. The homepage also mentions Cape Coral, Fort Myers, and Lehigh Acres, though those sit well outside the core Naples territory.
A 5.0 rating across 63 Google reviews is unusual for any restoration company. Zero reviews below 4 stars over the entire review history is a data point worth weighing. It could reflect genuinely strong service, or it could reflect a newer review base that has not yet encountered a difficult project. Either way, 63 reviews with no negatives is a notable track record.
Services
Service area
Headquartered in Naples, Florida at 3887 Mannix Dr STE 617. Lists specific service areas of East Naples, Golden Gate, Naples Park, North Naples, Orangetree, Palm River, Pelican Bay, and Vineyards. The homepage also mentions Cape Coral, Fort Myers, and Lehigh Acres, though these are 30-45 miles from the Naples office.
Review consensus
Graham Wilczewski and Jesse Flowers are named in review after review as the core of the operation. Graham handles communication, scheduling, and project management. Reviewers describe him as immediately responsive, clear with updates, and easy to work with on commercial accounts. Jesse Flowers runs field work, from inspections to demolition to rebuild coordination. Reviewers credit Jesse with fast turnarounds, patient explanations, and willingness to work around schedules. Multiple reviews mention the two working as a pair. Other named staff include Tony (field work, praised for care with belongings), Aldin (great job per reviewer), Preston (inspected for mold, coordinated with Jesse on remediation), Steve (helpful throughout restoration), and Pepe (praised for taking pride in work). Several reviewers specifically note that the team communicates well during the insurance coordination process and handles out-of-state property owners with remote updates.
0 found across 63 total reviews at 5.0★. No 1-star reviews exist across 63 total reviews at 5.0 stars. There are no negative reviews at any star level in the last 18 months, and no negative reviews at any star level in the full review history.
The review base shows a clear transition in named staff over time. Earlier reviews (2019-2021) mention Jason (described as owner), Jorge, Yandy, Jamey, and Tony. Reviews from 2024 onward consistently name Graham and Jesse as the primary contacts. This suggests a staff turnover that coincided with or followed an ownership change to Joe Thomas and Anthony Ciotti. The current team has accumulated a strong review record since taking over. One reviewer, Tiffany Wilczewski, shares a last name with Graham Wilczewski and left a 5-star review, which is worth noting for transparency.
Graham Wilczewski (project manager/communication lead -- consistently positive). Jesse Flowers (field lead/estimator -- consistently positive). Tony (field technician -- positive). Preston (inspector -- positive). Aldin (field technician -- positive). Steve (contractor -- positive). Pepe (field worker -- positive). Livan/Levon (field technician -- positive). George (field technician -- positive). Shawn (phone intake/dispatch -- positive). Jamey (field technician, earlier era -- positive). Jorge (field technician, earlier era -- positive). Yandy Diez (field technician, earlier era -- positive). Jason (former owner -- positive).
Ask for Graham or Jesse when you call. Every review that names them describes strong communication and responsive project management. Since there are no negative reviews to learn from, ask for references from projects similar to yours and confirm in writing what happens if the scope changes mid-project.
Keep in mind
- PuroClean of Naples holds both a Florida Mold Remediator and a Florida Mold Assessor license. While the classification says they do not perform testing, the assessor license means they could assess and remediate the same property. Ask whether they use a third-party assessor for clearance testing after remediation.
- This is a franchise, not an independent company. Franchise operations follow corporate systems and pricing structures, which means less room for negotiation but more consistency across projects.
- The homepage claims service to Cape Coral, Fort Myers, and Lehigh Acres, which are 30-45 miles from their Naples office. Confirm actual response times for locations outside core Naples.
- A 5.0 rating with zero negative reviews across 63 total reviews is statistically unusual. This does not indicate a problem, but it means there is no independent evidence of how the company responds when something goes wrong.
- Review volume is moderate at 63, with most reviews coming from the last two years. The company existed before that under different staff, so earlier performance is less well documented.