Provider profile
SERVPRO of Brickell
Provider snapshot
What this listing says
Brickell and downtown Miami property owners who need a single contractor to handle water damage, mold work, and rebuild under one franchise roof.
Best for
- Brickell, Wynwood, and downtown Miami residents dealing with mold discovered after a water event, where having the same company handle extraction, remediation, and drywall rebuild simplifies the process.
- Condo associations or commercial properties that need a single vendor for post-storm or post-leak mold work, including contents packout and storage.
About this company
SERVPRO of Brickell is a restoration franchise in Miami owned by Osvaldo Calzada Jr. and operating since 2005. Mold remediation is one piece of a broader operation that also covers water damage, fire damage, storm cleanup, and construction. They hold a Florida mold remediation license (MRSR110) and a general contractor license (CGC 1512183).
Their mold page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of infested materials, cleaning, and reconstruction. They also offer contents packout — boxing and transporting belongings to a climate-controlled storage facility for cleaning. Nothing here is unusual for a SERVPRO franchise; these are standard national-brand procedures deployed at the local level.
Services
Service area
Headquartered in Miami at NW 41st Street. Core areas include Brickell, Wynwood, downtown Miami, and West Miami. They also claim coverage of the Florida Keys, Coral Gables, Homestead, Hialeah, Miami Gardens, Kendall, and over a dozen other Miami-Dade neighborhoods — a broad footprint for a single franchise location.
Review consensus
Responsiveness is the dominant theme. Multiple reviewers describe same-day or next-morning arrivals for emergencies. Patrick stands out as a recurring name — praised by Valerie F. for service quality and by Valorie Potts as a go-to contact who handles requests reliably. Monica drew praise from Carlos de la Vega and Ines Coco for communication and attentiveness. Guerby earned recognition from Gregory Szewczyk for managing a tense post-hurricane condo remediation with calm leadership. Joey was singled out by Eugene Sickler for knowledge and execution on a project that went to plan.
1 found across 22 total reviews at 4.6★. 1 found across 22 total reviews at 4.6 stars. Augusto Freire left a 2-star review in August 2025 warning buyers to review estimates in detail and over-communicate with the management office to avoid surprises. He described the quality as just okay, lacking attention to detail. The owner responded within a day, acknowledging the contractor's performance fell short and saying they are improving their vetting process — but also asserting that cost changes were discussed and approved along the way. The disagreement over whether costs were clearly communicated remains unresolved.
The owner responded to the single recent negative review within 24 hours with a personalized reply that acknowledged the contractor issue rather than deflecting. With only one negative in the recent window, there is no complaint pattern to identify. The positive reviews span six years and name different staff members in different roles, suggesting a stable operation with some crew turnover — typical for a franchise of this size.
Patrick (operations/service — praised by two reviewers for responsiveness and service quality). Monica (office/coordination — praised by two reviewers for communication and attentiveness). Guerby (project manager — praised for calm leadership during post-hurricane condo work). Joey (technician — praised for knowledge and execution). Ruben (team member — praised for dedication and compassion). Ozzie/Osvaldo (owner — praised for quick emergency scheduling). Ismel (production lead — praised for quality and reliability). Alex (coordinator — praised for fast emergency scheduling). Eloisa Diaz, Freddy Martinez, Jose Jimenez (crew — praised together for water damage mitigation work).
Ask for Patrick or Monica when you call — they show up most often in positive reviews. Get your mold assessment from an independent tester before accepting SERVPRO's remediation scope. Request written change-order documentation for any work that deviates from the original estimate.
Keep in mind
- They do both mold testing and remediation. That means the same company deciding you have a mold problem is the one billing you to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- One recent reviewer reported unexpected costs when the final bill exceeded what they anticipated from the estimate. The owner acknowledged the issue and said they discussed changes along the way, but the reviewer felt blindsided. Ask for written change-order approvals.
- The claimed service area stretches from Brickell to the Florida Keys and out to Homestead, Hialeah, and Miami Gardens. That is a very large footprint for one franchise location. Confirm response times for your specific neighborhood before booking.
- This is a SERVPRO franchise — an independently owned business operating under a national brand. Quality depends on the local owner and crew, not the corporate name.