Provider profile
PuroClean of Coral Gables
Provider snapshot
What this listing says
Coral Gables and southwest Miami homeowners dealing with water damage or mold who want an owner-operated PuroClean franchise where Thomas Avila personally handles assessments and insurance coordination.
Best for
- Coral Gables and southwest Miami-Dade homeowners facing water damage from pipe bursts, AC leaks, or storm flooding who want same-day emergency response.
- Condo owners dealing with mold after water intrusion who want the owner personally involved in assessment and insurance coordination.
- South Florida property owners who need post-hurricane cleanup and want a single company handling water extraction through reconstruction.
- Spanish-speaking homeowners in the Miami area who want to communicate in Spanish during a stressful restoration situation.
- Landlords and property managers needing biohazard cleanup, sewage backup remediation, or AC duct sanitization across multiple properties.
About this company
PuroClean of Coral Gables is a PuroClean franchise based at 4842 SW 75th Ave in Miami, serving the Coral Gables area and surrounding southwest Miami-Dade communities. Thomas Avila owns and operates it. His name shows up in the vast majority of the 140 Google reviews, and multiple customers describe him personally showing up for assessments, coordinating with insurance adjusters, and staying on-site during jobs. This is a restoration company first — water damage is the primary service — but they also handle mold remediation, fire and smoke cleanup, biohazard work, and reconstruction.
The service list goes broader than most restoration companies. Beyond the core water/mold/fire work, they offer carpet and upholstery cleaning using hot water extraction, gutter cleaning (relevant in South Florida's hurricane season), and AC duct cleaning and sanitization. One reviewer confirmed a hydroxyl treatment that eliminated a persistent asphalt odor after a roofing job — a specific capability worth noting. The website mentions IICRC credentials, containment, air quality testing, moisture detection, and dehumidification as part of their mold process. They use thermal imaging and moisture meters for detection work.
Thomas Avila is the owner and president. The business is locally owned and operated under the PuroClean franchise system. Multiple reviewers are repeat customers — at least three reviews mention using PuroClean of Coral Gables for a second or third time. One reviewer (Nadine A) first used them during the 2023 Fort Lauderdale flood, then returned in 2025 for a different property. That repeat-customer pattern, combined with the franchise's 24/7 availability, suggests consistent service across different job types and timelines.
A perfect 5.0-star rating across 140 Google reviews is statistically unusual. Most companies with this volume land between 4.5 and 4.9. The reviews span from mid-2023 through mid-2026, so this is not a short burst. The content of the reviews reads as genuine — specific job details, named staff, and varied writing styles. That said, zero recent negative reviews means there is no complaint data to analyze.
Services
Service area
Headquartered at 4842 SW 75th Ave in Miami, Florida, operating as PuroClean of Coral Gables. The website lists 14 service areas: Coral Gables, Coral Terrace, Doral, Fountainebleau, Glenvar Heights, Ludlam, Miami, Olympia Heights, South Miami, Sweetwater, University Park, West Miami, Westchester, and Westwood Lake. Reviewers confirm jobs in Coral Gables, Coconut Grove, Cutler Bay, Palmetto Bay, Miami Beach, and Fort Lauderdale — that last one extends well beyond the listed coverage.
Review consensus
Thomas Avila dominates the reviews. He is named in roughly 40 of the 60 scraped positive reviews. Reviewers consistently highlight three things about him: same-day or next-day response (Samantha Alonzo confirms he came the same day to use water mitigation coverage), personal presence on-site during jobs (J S says Thomas was present at their house every step of the way), and direct insurance coordination (Samantha Alonzo describes him adjusting his schedule to meet with the adjuster in person). Luis and Lisandra are named as crew members who went above and beyond during an emergency cleanup (Jorge Busot). Multiple repeat customers confirm consistent quality across separate jobs — Nan LEVY used him twice for mold concerns, Michael Huffstetler used him for two different leaks in 18 months, and Nadine A returned after two years for a different property. Specific job types praised include water extraction from multi-story pipe bursts (Marcia Hansen), mold assessment and remediation (Ryan, Laura Kozelouzek, Carlos Ernesto Perez-Oliva Gonzalez), fire damage cleanup (Kristi Calver), biohazard work (Ketty Urbay), sewage backup (Luis Gomez), hydroxyl odor treatment (Indira Valencia), tobacco smoke remediation (Desiree Valdes), AC duct cleaning (Monkey Bizz), and rat infestation cleanup in a storage unit (Brian Rappeport). Hannah Drabin specifically praises Thomas as honest with reasonable pricing, calling that combination rare in the industry.
0 found across 140 total reviews at 5.0★. No recent negative reviews exist in the 18-month window. Zero 1-star, 2-star, or 3-star reviews were provided in the data packet. With 140 total reviews at a 5.0-star overall rating, there is no complaint data to analyze.
The review pattern reflects a single-owner operation where the owner is the primary point of contact for every job. Thomas Avila's name appears in nearly every review, and customers describe direct interactions with him — not with a dispatcher, office manager, or rotating project managers. This explains both the consistently high ratings (one person controlling quality) and the potential risk (scalability). If Thomas is unavailable, it is unclear who steps in. The franchise structure provides a brand and training framework, but the customer experience here is clearly built around one individual.
Thomas Avila (owner/president — praised extensively across 40+ reviews for responsiveness, hands-on involvement, honesty, insurance coordination, and technical knowledge). Luis (crew member — praised for going above and beyond during emergency cleanup, per Jorge Busot). Lisandra (crew member — praised alongside Luis for emergency cleanup work, per Jorge Busot).
Ask for Thomas directly — he runs the operation and reviewers confirm he shows up personally. Get written confirmation that a third-party assessor will handle post-remediation clearance testing, since they do both testing and remediation. The track record across 140 reviews and multiple job types is strong, but verify staffing if your job is large or requires multiple days of on-site work.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial conflict of interest — the same company diagnosing the problem also profits from fixing it. Ask whether they use a third-party assessor for post-remediation clearance testing.
- PuroClean is a national franchise. While Thomas Avila owns and operates this location, the franchise model means branding, training standards, and some processes come from the corporate parent. This is not an independent local company.
- A 5.0-star rating with zero recent negative reviews means this listing has no complaint data to analyze. That is unusual for 140 reviews and limits the directory's ability to warn you about potential issues.
- The website lists 14 service areas across Miami-Dade County, from Doral to Sweetwater to South Miami. For areas on the edges of that range, confirm actual response times before committing.
- Several reviews mention Thomas personally handling jobs. If the company takes on more volume, ask whether Thomas will be involved in your specific project or whether a different technician will manage it.