Provider profile
ACE Restoration Services
Provider snapshot
What this listing says
Miami homeowners dealing with mold after water damage or flooding who want a single company to handle extraction, remediation, and rebuild under one insurance claim, with Spanish-speaking staff available.
Best for
- Miami and South Florida homeowners who need mold remediation handled alongside water damage restoration under a single insurance claim.
- Spanish-speaking property owners who want to communicate about the project in their first language.
- Commercial property managers who need a single vendor for water damage, mold, fire restoration, and air duct cleaning across multiple Florida locations.
- Homeowners dealing with emergency flooding or burst pipes at night or on weekends, since multiple reviewers confirm they answer calls after hours.
About this company
ACE Restoration Services is a Miami-based restoration company headquartered at 11921 SW 130th St, Suite 402. Owner Juan Cabrera runs the operation, which covers water damage, mold remediation, fire and smoke restoration, storm damage, and a long list of related services. Mold work is one piece of a broad restoration business, not their sole focus. They hold Florida Mold License No. MRSR2744 and display the IICRC logo on their site.
What stands out is their statewide reach and bilingual operation. They run two offices (Miami and Orlando) and claim to serve the entire state of Florida, from Key West to Pensacola. Multiple reviews are written in Spanish, and one recent reviewer specifically praised the team for speaking Spanish. Their mold page describes a five-step process: inspection, containment with HEPA air filtration, mold removal with HEPA vacuuming and antimicrobial treatments, cleaning and sanitization, then restoration including drywall and structural repairs. They also handle insurance claims directly and advertise no out-of-pocket costs in many cases.
The company claims 15+ years of experience and 3,000+ completed projects with a team of 40+ technicians. Reviews confirm a consistent roster of named staff over multiple years, which suggests low turnover for a restoration company of this size.
A perfect 5.0 rating across 65 Google reviews is unusual. No business satisfies every customer, so the absence of any negative reviews means either they have genuinely avoided complaints on Google or negative reviews have been removed. The rating is a data point, not a guarantee.
Services
Service area
Based in Miami, FL at 11921 SW 130th St, Suite 402. Second office in Orlando at 11709 S. Orange Blossom Trail, Suite 105. Claims statewide Florida coverage from Key West to Pensacola, including Tampa, Jacksonville, Ocala, Vero Beach, Destin, and Navarre. Reviews confirm work in the Miami metro area, but no reviews mention jobs in distant cities like Jacksonville or Pensacola.
Review consensus
Alberto draws the most mentions across the full review history, praised for honesty, detailed recommendations, and managing estimates. Chris appears repeatedly as a project manager, described as attentive and organized. Tony is mentioned for inspections and straightforward explanations. Nicole and David are praised together for air duct cleaning work. Juan (the owner, also referred to as Juan Cabrera and Juan Ruben) is credited with personal involvement, answering calls and texts, and providing solutions directly. Fernando is singled out for detailed construction work. Multiple reviewers mention same-day or next-day response, and several describe the team walking them through insurance claims.
0 found across 65 total reviews at 5.0★. No negative reviews exist in the 18-month window. Zero complaints at 1, 2, or 3 stars have been recorded across the full 65-review history on Google. There is no complaint data to analyze.
The complete absence of negative reviews across 65 total and several years of operation is itself a pattern worth noting. Most restoration companies with this volume accumulate at least a few lower-star reviews. The reviewer base includes a mix of Local Guides and multi-review accounts alongside single-review accounts, which suggests the positive reviews are not exclusively from low-credibility sources. However, the lack of any dissenting voice means there is no way to assess how the company handles problems when things go wrong.
Alberto Rivera (estimator/manager — positive across many reviews, praised for honesty and detailed recommendations). Chris (project manager — positive, praised for attentiveness, organization, and professionalism). Tony (inspector/estimator — positive, praised for honesty and explanations). Nicole (technician — positive, praised for air duct cleaning work). David (technician — positive, praised alongside Nicole for duct cleaning). Fernando (construction worker — positive, praised for detailed work). Juan Cabrera / Juan Ruben (owner — positive, praised for personal involvement and responsiveness). Alonso (technician — positive, praised for professionalism). Ashley (technician — positive, praised for accommodation). Izzac Emanuel (technician — positive, praised for good work). Michael (technician — positive, praised for professionalism). Hernan (technician — positive, praised for water damage work). Thomas/Tomas (technician — positive). Manuel (technician — positive). Hander (technician — positive, praised for roof tarp work). James (inspector — positive, praised for trustworthiness and knowledge). Jennifer Diaz (technician — positive, praised as excellent). Christian (technician — positive, praised for quality work). Frank Valdes (staff — positive, mentioned in duct cleaning context). Albert (staff — positive, mentioned alongside Frank Valdes and Chris).
Every review is 5 stars, and named staff like Alberto, Chris, and Tony appear consistently over multiple years. That consistency is a genuine strength signal. But get an independent mold assessment before signing a remediation contract, since they do both testing and remediation. Ask for Alberto or Chris by name when you call.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a general restoration company, not a mold-focused firm. Mold remediation is one of more than a dozen services they offer. If your situation requires specialized mold containment design, ask specifically about their mold crew's training and equipment.
- They claim statewide Florida coverage from two offices. If your property is far from Miami or Orlando, confirm response time and whether a local crew handles the job or if a team travels from headquarters.
- A perfect 5.0 rating with zero negative reviews across 65 total is statistically uncommon. There is no complaint data available to identify potential weaknesses, which means you have less information about what can go wrong.
- One reviewer (shira fima, April 2026) references "Dream Shield Restoration" by name in a 5-star review for ACE. This could indicate a related entity or a misplaced review.