Provider profile
PuroClean of Melbourne
Provider snapshot
What this listing says
Melbourne and Brevard County homeowners dealing with water-to-mold situations who want a single franchise team led by Anita Ginevra to handle extraction through remediation and reconstruction.
Best for
- Melbourne, Palm Bay, and Brevard County barrier island homeowners needing water damage mitigation that transitions into mold remediation without switching contractors.
- Homeowners managing insurance claims who want a company where the owner has adjuster experience and can navigate the claims process.
- Owners of vehicles or unusual properties (boats, belltowers, Airbnbs) with mold issues — reviewers confirm they take non-standard jobs.
- Commercial property managers in the Melbourne area who need 24/7 emergency response with same-day arrival.
- Condo residents dealing with water intrusion from storms — multiple reviewers in oceanfront and multi-unit buildings confirm responsive service.
About this company
PuroClean of Melbourne is a franchise restoration company based at 739 North Drive in Melbourne, Florida. Owner Nick Schupbach brings over 15 years in the insurance-restoration industry, having worked as both an adjuster and a project manager before opening this franchise. That dual perspective shapes how the company handles insurance claims.
The operation runs water damage, mold remediation, fire and smoke restoration, biohazard cleanup, and reconstruction under one roof. Their website references thermal imaging and moisture meters for detection, dehumidification and drying panel systems for wood floors, and EPA-registered disinfectants. They hold IICRC certification, BBB accreditation, and EPA Lead-Safe certification. The ability to take a job from water extraction through mold remediation to full rebuild means fewer handoffs for the homeowner, though it also means the same company diagnosing the problem is selling the fix.
Anita Ginevra appears to be the primary customer-facing manager. She shows up in the vast majority of reviews, handling everything from initial phone calls to on-site assessments. Jesse handles inspections and field operations, with Irving and Adam rounding out the remediation crew. One reviewer identified Victor Gutierrez as an owner, suggesting a multi-owner franchise structure.
A 5.0-star rating across 54 Google reviews is unusual for any restoration company. Zero negative reviews in the last 18 months means there is no complaint data to evaluate. That is either genuinely strong execution or a review profile that has not yet been tested by scale.
Services
Service area
Headquartered in Melbourne, Florida at 739 North Drive. Lists 16 service areas across Brevard County including Palm Bay, West Melbourne, Indialantic, Melbourne Beach, Malabar, Sebastian, Grant, and Micco. Reviews confirm work in Davenport FL and Fort Myers for hurricane response, suggesting willingness to travel well beyond the primary territory during emergencies.
Review consensus
Anita Ginevra is the standout — named in over 20 of the 54 reviews. Customers praise her fast response time (multiple reviewers report arrival within 30 minutes to 2 hours), hands-on project management, clear communication, and willingness to take unusual jobs like vehicle mold remediation and belltower biohazard cleanup. Jesse draws praise for inspections and remediation execution. Irving and Adam are named for quality field work. Several reviewers specifically note competitive pricing, with one confirming PuroClean undercut other companies on a combined teardown-to-rebuild mold job. Insurance agents and roofing contractors appear as referral sources, suggesting trade relationships.
0 found across 54 total reviews at 5.0★. No negative reviews exist in the review data. Without complaint history, there is no way to identify failure modes or recurring issues.
The review profile is overwhelmingly driven by Anita. This creates a single-point-of-dependency risk: if Anita leaves or the franchise changes hands, the customer experience that earned these reviews may not persist. The franchise also took on hurricane response work outside its normal service area (Fort Myers after Hurricane Ian, Davenport FL), which shows operational flexibility but also raises questions about bandwidth during peak storm season.
Anita Ginevra (project manager/customer-facing lead — overwhelmingly positive across 20+ reviews). Jesse/Jessie (inspections, field operations, remediation — positive). Irving (remediation crew — positive). Adam (remediation crew — positive). Jamar (field work, carpet cleaning — positive). Nick Schupbach (owner, project management — positive in one review). Victor Gutierrez (identified as owner by one reviewer — positive).
Ask for Anita when you call — she is the reason this company has the reputation it does. Before signing a remediation contract, get an independent mold assessment from a company that does not do remediation work. Confirm turnaround times in writing, especially during hurricane season when this team takes on surge work across a wide geography.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company identifying the problem profits from fixing it. Get an independent assessment before committing to a remediation scope.
- This is a franchise operation. Service quality depends on local ownership and staff, not the PuroClean brand. The current team is well-reviewed, but franchise personnel can change.
- 54 reviews with a perfect 5.0 rating and zero negatives is statistically uncommon. There is no complaint data to help you anticipate what goes wrong when something does.
- Their service area list includes West Frostproof, which is roughly 100 miles from Melbourne. Confirm realistic response times for locations outside the immediate Brevard County area.
- One reviewer identified Victor Gutierrez as owner while the website names Nick Schupbach. Multi-owner or transitioning ownership structures can affect continuity of service.