Provider profile
My Remediator LLC.
Provider snapshot
What this listing says
Melbourne homeowners dealing with water damage that led to mold — this family-run crew offers 24/7 emergency response, free inspections, and handles insurance guidance under one roof.
Best for
- Melbourne and Brevard County homeowners who need mold removal tied to water damage — their most-reviewed scenario.
- Buyers who want one company to handle testing, remediation, and insurance paperwork without coordinating multiple vendors.
- Emergency situations — multiple reviewers confirm same-day response after calling, including weekends and holidays.
- Rental property owners managing remediation remotely, though the one negative review came from exactly this scenario.
- Homeowners recovering from flooding or hurricanes who need water extraction and mold prevention in a single engagement.
About this company
My Remediator is a family-owned restoration company based in Melbourne, Florida. They hold Florida mold remediator license #MRSR4140 and IICRC credentials. Their primary work covers mold removal, mold testing, water damage restoration, and fire restoration — all handled in-house with 24/7 availability.
They do both mold testing and mold remediation, which means the same company diagnosing the problem also profits from fixing it. Their website emphasizes client education and claims they focus on explaining options rather than upselling. They offer free inspections and say they help clients navigate insurance claims to maximize coverage. Their testing services include air quality sampling and surface swabbing.
The company positions itself as family-run with a focus on transparency. Several reviewers mention the team helping them through the insurance process, and repeat customers exist — one reviewer mentioned using them three separate times. The website claims "500+ happy clients" and a "98% success rate," though these figures aren't independently verifiable.
With a 5.0 rating across 49 Google reviews, My Remediator sits at the top of the scale. Only one review falls below 5 stars with text (a 2-star complaint). That's an unusually clean record, though the total review count is still modest.
Services
Service area
My Remediator is headquartered at 1115 WH Jackson St in Melbourne, Florida. Their website claims to serve communities across Florida, but their reviews are concentrated in the Melbourne and Brevard County area along the Space Coast. If you're outside Brevard County, confirm response times and any travel fees before booking.
Review consensus
Glenn (also spelled Glen) is the most frequently named staff member, praised by multiple reviewers for being knowledgeable, respectful (one reviewer noted he removed his shoes at the door), and communicative throughout the process. Jonathan (also Johnathan/John) draws praise for attention to detail and going above expectations. Joe is praised for honesty and clear communication. Maria in the office gets a specific mention for making a customer feel like family. Multiple reviewers highlight same-day response — several describe calling in the morning and having the team on-site that afternoon. Repeat customer Tom Quinn has used them three times and notes consistent attention to detail. Insurance help is a recurring theme, with at least two reviewers specifically crediting the company for guiding them through claims.
1 found across 49 total reviews at 5.0★. The single recent negative describes an out-of-state customer who hired My Remediator for mold removal in a family member's home. After full payment, the reviewer discovered the crew missed the pantry (moldy drywall left in place) and the AC handler area. The reviewer reports multiple calls, texts, and broken promises over several weeks, culminating in a scheduled corrective visit where the crew was a no-show with no call. The reviewer had to pay someone locally to be available for the visit that never happened. The owner responded acknowledging the missed work and promising to correct it at no charge, including reimbursement for documented expenses. The response was specific and non-defensive, though it came after the reviewer's frustration had already escalated through weeks of inaction.
The cluster of approximately 15 reviews posted between October 11-18, 2024, stands out. While each references different work and different staff, that concentration suggests an organized review solicitation effort. Several of those reviewers have low review counts (1-3 total reviews). This doesn't mean the reviews are fake — solicited reviews from real customers are common — but it does mean the 5.0 rating reflects a curated sample more than organic accumulation. The owner response rate on negative reviews is 100%, and the one response seen is detailed and specific rather than templated, which is a positive signal.
Glenn/Glen (field lead — consistently positive, praised for knowledge, professionalism, and respectfulness). Jonathan/Johnathan/John (owner or manager — positive, praised for attention to detail, efficiency, and going above expectations). Joe (field staff — mixed; praised by one reviewer for honesty and communication, named in the negative review for missed work and repeated no-shows). Sebo (field crew — positive, praised alongside Glen for thorough tear-out work). Maria (office staff — positive, praised for warmth and making customers feel like family).
Ask for Glenn or Jonathan on your job — they draw the strongest and most specific praise. If you're managing the project remotely, get a written scope of work and hold final payment until you can confirm every area was addressed. The company responds well to complaints on paper, but the one negative review suggests follow-through on corrective work can lag.
Keep in mind
- They do both testing and remediation. The company that finds your mold also gets paid to remove it. Ask whether you can use an independent tester or get a second opinion on the scope of work.
- The one detailed negative review describes missed work areas and repeated no-shows for corrective visits, even after the customer paid in full. The owner responded with a promise to fix it at no charge, but the pattern of broken promises described in the review is worth noting.
- Their website claims to serve "all of Florida," but their address and reviews center on Melbourne and Brevard County. Confirm availability and response times if you're outside the Space Coast area.
- Many of the 5-star reviews (roughly a dozen) were posted within a two-day window in October 2024, which can indicate a review solicitation push. The reviews reference different projects and names, but the clustering is unusual.