Provider profile
Rapid Recovery Team Orlando LLC
Provider snapshot
What this listing says
Longwood and greater Orlando homeowners dealing with water damage that has turned into a mold problem, who want one company to handle extraction, drying, testing, and remediation under a single crew led by named technicians like Brian Gibson.
Best for
- Orlando metro homeowners facing water damage from pipe bursts or AC leaks who need same-day extraction and drying with mold prevention built into the process.
- Property owners who want one company to test for mold, remediate it, and handle the reconstruction, with financing available for larger jobs.
- Homeowners dealing with insurance claims who want a company that handles direct insurance billing and has staff (Mayela Dennison) dedicated to navigating the claims process.
- Commercial property managers in central Florida who need a single vendor for water, fire, mold, and storm damage restoration with 24/7 dispatch.
- Buyers in outer Orlando suburbs (Leesburg, Clermont, Eustis, Deltona, Haines City) who need a company willing to travel beyond the immediate metro.
About this company
Rapid Recovery Team Orlando LLC operates out of Longwood, Florida, serving the greater Orlando metro and surrounding cities as far as Leesburg, Haines City, and Daytona Beach. Their primary identity is water damage restoration, but mold remediation and mold testing are core services rather than add-ons. They also handle fire damage, storm and hurricane damage, leak detection, and full reconstruction. The company serves both residential and commercial properties.
What stands out is the depth of their in-house operation. They use state-licensed hygienists for mold inspections, run their own air scrubbers, dehumidifiers, and air movers for drying and remediation, and apply antimicrobial agents after removal. Their FAQ lists technician training in CMR, EPA, OSHA, IICRC, and IAQA. They offer containment-based mold remediation followed by post-remediation testing to confirm clearance. The financing option (0% APR loans up to $200,000) and direct insurance billing set them apart from smaller operators who require upfront payment.
The company lists individual team member pages for Jorge, Glenn, and Mayela, which signals a locally operated business rather than a franchise. They claim 30-60 minute response times and 24/7 availability, and the Google reviews consistently confirm same-day arrivals. Reviewers from Leesburg, Clermont, Eustis, Montverde, Deltona, Ocoee, Casselberry, Haines City, and St. Cloud confirm the broad service radius.
4.9 stars across 233 Google reviews is exceptional. Only 1 review in the last 18 months fell at 3 stars or below, and that review contained no text. At this volume and rating, the company has almost no visible pattern of dissatisfied customers.
Services
Service area
Based in Longwood, Florida at 375 Commerce Way. The website lists service pages for 40+ cities across central Florida, including Orlando, Altamonte Springs, Apopka, Casselberry, Clermont, Daytona Beach, Deltona, Eustis, Kissimmee, Lake Mary, Leesburg, Maitland, Montverde, Ocoee, Oviedo, Sanford, St. Cloud, Tavares, Windermere, Winter Garden, Winter Park, and Winter Springs. Google reviews confirm jobs in Leesburg, Clermont, Eustis, Montverde, Deltona, Ocoee, Casselberry, Haines City, St. Cloud, and Orlando proper. The claimed territory stretches across Orange, Seminole, Lake, Volusia, and Osceola counties.
Review consensus
Brian Gibson is the standout. He appears by name in roughly half of all recent reviews, handling water damage mitigation, mold remediation, and follow-up visits across the Orlando metro. Sandra Czekanski described Brian taking charge of remediation after a wall leak. Walter Cross (Local Guide, 15 reviews) praised Brian for answering all questions. Brenda Overton named Brian as her assigned technician for water and mold damage in Casselberry. Mauricio Mann Cortes (Local Guide, 10 reviews) called Brian consistent across two separate jobs. Andrew draws frequent praise for meticulous equipment setup and daily follow-up visits. Georgene Schroeder described Andrew explaining everything, arriving on time for every visit, and calling ahead to schedule. Morgan earns trust for honest assessments. Christine credited Morgan and Andrew for honesty and respect during a bathroom leak. Cody Vincitore (8 reviews) said Morgan and Jorge gave straightforward answers about water intrusion. Mayela Dennison stands out for insurance navigation. Joann Butler said Mayela spent hours on the phone sorting out an insurance dispute. Tasha Harmon-Staffine (Local Guide, 17 reviews) praised Mayela for being available on weekends during a fire recovery. Glenn draws praise for initial inspections and quoting. Terry Bradford (16 reviews) said Glenn came out immediately, inspected, and quoted a fair price. Caprice Walker is named for walking customers through the mold process with patience. Same-day response is the single most consistent theme across all reviews.
1 found across 233 total reviews at 4.9★. The sole recent negative is a 1-star review from Karina Mangual (7 reviews, not a Local Guide) posted May 2025 with no review text. The owner responded by stating there is no record of this person as a customer and called the review a case of mistaken identity or misinformation. Without review text, there is no complaint to assess. This is a one-off with no pattern.
The review base reveals a company where named field technicians (Brian, Andrew, Carf, Glenn) handle the physical remediation and drying work, while office-side staff (Mayela, Caprice) manage customer communication and insurance coordination. This split shows up repeatedly: reviewers praise the field crew for hands-on work and the office staff for reducing the stress of the claims process. The owner response rate on negatives is 100%, and the single response was personalized and specific (disputing the reviewer's claim of being a customer), not a template deflection.
Brian Gibson (lead technician — overwhelmingly positive, named in 20+ reviews for same-day response, clear communication, mold and water damage remediation across Orlando, Casselberry, Clermont, Leesburg, St. Cloud, and other locations). Andrew (technician — positive, praised for meticulous equipment setup, daily check-ins, and explaining the process). Morgan (technician/estimator — positive, praised for honest assessments and straightforward communication). Glenn/Glen Heyner (technician/inspector — positive, praised for fast initial inspections and fair quoting). Carf/Carf Ruiz (technician — positive, named for follow-up visits, equipment checks, and teamwork). Mayela Dennison (office/insurance coordinator — positive, praised for spending hours navigating insurance claims and weekend availability). Caprice Walker (office/customer coordinator — positive, praised for patience walking customers through the mold process). Kevin/Kevin Brooks (technician — positive, named for patience and teamwork). Carlos (technician — positive, named for quick initial response). Jorge (technician — positive, named for honest assessments on water intrusion). Daniel (technician — positive, named once for service visit). Ken/Ken Louis (technician — positive, praised for communication and courtesy). Laura (technician — positive, named once in team praise). Luis (technician — positive, named once in team praise). Flavio (technician — positive, named once in team praise). John (technician — positive, named once). James (technician — positive, named once). Keila (technician — positive, named once for responsiveness).
Ask for Brian Gibson if you want the technician most reviewers single out for responsiveness and clear communication. If your job involves an insurance claim, ask to work with Mayela Dennison early in the process. Before committing to their mold remediation scope, get an independent mold test from a separate hygienist so you are not relying solely on the same company that will bill for the fix.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem stands to profit from fixing it. Consider getting an independent mold assessment from a separate hygienist before committing to their remediation scope.
- The website claims service across 40+ cities stretching from Daytona Beach to Kissimmee to Leesburg. That is a massive territory. If you are on the outer edges, confirm actual response time before assuming the 30-60 minute claim applies to your location.
- The website leans heavily on marketing language and SEO-driven content. Specific details about equipment models, remediation protocols, and team qualifications are thin. The FAQ mentions IICRC and IAQA training but does not specify how many technicians hold each credential.
- Financing through a third-party lender at 0% APR up to $200,000 is promoted heavily. Understand the loan terms, repayment timeline, and whether the 0% rate has an expiration before signing.