Provider profile
PuroClean of Longwood
Provider snapshot
What this listing says
Longwood-area homeowners dealing with water damage that has led to mold growth, where this husband-and-wife-owned PuroClean franchise handles both mitigation and remediation under one roof with 24/7 response.
Best for
- Homeowners in Longwood, Lake Mary, Sanford, or Casselberry who need water damage dried and any resulting mold removed by the same company.
- Property managers handling post-storm or post-hurricane water intrusion across multiple units — reviews confirm commercial and multi-unit apartment work.
- Spanish-speaking homeowners in the Orlando metro who want to communicate in their language during a stressful restoration job.
- Buyers who want the owner directly involved — Diego Barros still does consultations and shows up in reviews personally.
About this company
PuroClean of Longwood is a franchise restoration company in Longwood, Florida, owned by Diego and Veronica Barros. Their primary work is water damage mitigation, but they handle the full chain from water extraction through mold remediation, fire and smoke restoration, and biohazard cleanup. They serve both residential and commercial properties across the Orlando-Kissimmee-Sanford metro.
The company uses a proprietary QuickDry System that combines thermal imaging, moisture meters, dehumidifiers, and high-velocity air movers to dry structures. For mold work, they build containment with negative pressure using HEPA air filtration devices, clean surfaces with HEPA vacuums, and apply EPA-registered disinfectants. Their website specifically notes that bleach does not kill mold — it only bleaches it — which is an unusually direct statement for a franchise site. They also hold EPA Lead-Safe certification, relevant for older homes.
Diego and Veronica Barros run the operation together and live in the community they serve. Diego's name shows up in reviews going back to 2019, consistently praised for responsiveness and honest pricing. The company coordinates directly with insurance companies and offers 24/7 emergency response.
4.9 stars across 56 Google reviews with zero complaints in the last 18 months is a strong signal. The review volume is modest, but the consistency is notable — every single review with text is positive, and multiple reviewers name specific crew members by name.
Services
Service area
Headquartered at 1987 Corporate Square Drive in Longwood, Florida. They name Sanford, Lake Mary, Longwood, Casselberry, and Altamonte Springs as core communities. Their website references the broader Orlando-Kissimmee-Sanford metro, and blog posts confirm commercial work in Orlando proper, but response times to the southern and eastern edges of that metro are worth confirming.
Review consensus
Abel Orta is the most frequently named technician, appearing in at least 10 reviews for water extraction, mold remediation, and general restoration. Reviewers describe him as kind, communicative, and hardworking. Franklin Chacha is the second most-praised crew member, recognized for knowledgeable estimates, mold remediation, and hands-on field work. Diego Barros, the owner, draws praise for personal involvement — showing up for consultations, responding quickly, and working directly with insurance. Christine handles office coordination and is named for prioritizing urgent jobs. Nanceky Carbajal and Paola Lopez are praised for detailed, careful service. Multiple reviewers mention the crew cleaning as they work and keeping homeowners informed step by step.
0 found across 56 total reviews at 4.9★. No 1-star or negative reviews exist in the last 18 months. With 56 total reviews at 4.9 stars, there is no complaint data to analyze in the current window.
The absence of any negative reviews in 18 months across a restoration company is unusual. One structural factor: this is a smaller-volume franchise where the owners are directly involved in operations. Diego Barros shows up in reviews from 2019 through 2025, suggesting consistent ownership and hands-on management rather than delegated oversight. The crew stability also stands out — Abel Orta and Franklin Chacha appear in reviews spanning multiple years, which is uncommon in restoration where turnover runs high.
Abel Orta (field technician — praised repeatedly for water extraction, mold remediation, communication, and professionalism). Franklin Chacha (field technician/estimator — praised for knowledge, mold remediation, and on-time estimates). Diego Barros (owner — praised for personal involvement, responsiveness, honest pricing, and insurance coordination). Veronica Barros (co-owner — mentioned on website as contributing to operations). Christine (office coordinator — praised for prioritizing urgent jobs and communication). Paola Lopez (technician — praised for detailed work and service quality). Nanceky Carbajal (technician — praised for careful, detailed service). Nigel (technician — praised in one review for going above and beyond). Moises Barros (technician — praised for quality work). Victor Orala (technician — named in one review for quality work). Tanya (staff — named in one review for helping through the process). Jose (technician — praised for dedication and professionalism).
This is a small, owner-operated franchise with an unusually clean review record. Ask for Abel or Franklin by name if your job involves water-to-mold work. Get an independent mold assessment before agreeing to remediation scope, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a problem is the one getting paid to fix it. Ask for an independent mold assessment before committing to remediation.
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate systems and pricing structures, which means less flexibility on scope or pricing compared to a local independent operator.
- 56 reviews over roughly six years is relatively low volume. The 4.9 rating is genuine but built on a smaller sample than some competitors.
- Their service area claim covers the broad Orlando-Kissimmee-Sanford metro. If you are on the outer edges of that range (Kissimmee, south Orlando), confirm response times before an emergency.