Provider profile
Roto-Rooter Plumbing and Drain
Provider snapshot
What this listing says
Leesburg-area homeowners dealing with water damage that has led to mold, who want a single national-brand company to handle plumbing, water extraction, and remediation under one call.
Best for
- Homeowners in the Leesburg and central Florida area who need mold remediation tied to an active water damage event, where having the plumber and the remediation crew under one roof saves time.
- Property owners who want direct insurance billing and do not want to coordinate between multiple contractors for water damage and mold cleanup.
- Commercial properties needing 24/7 emergency water extraction and follow-up mold work, since Roto-Rooter dispatches around the clock including holidays.
- Buyers who value national-brand accountability and financing options over a locally owned mold specialist.
About this company
Roto-Rooter in Leesburg, Florida is a branch of the largest plumbing and water cleanup company in North America, operating out of 1458 William St. Their primary identity is plumbing and drain service, with mold remediation offered as an extension of their water damage restoration division. Mold is not their core business.
What stands out is the single-source model. If a pipe bursts and mold follows, Roto-Rooter can handle the plumbing repair, water extraction, structural drying, and mold remediation without involving a second company. Their website describes using HEPA scrubbers, commercial-grade dehumidifiers, and antimicrobial treatments on mold jobs. Technicians hold IICRC credentials for water damage restoration, and the Greensboro location specifically mentions AMRT (Applied Microbial Remediation Technician) certification. Whether the Leesburg branch carries the same mold-specific credentials is worth confirming.
Roto-Rooter was founded in 1935 and operates through a mix of company-owned branches and independent contractor territories. The Leesburg location serves the central Florida area and offers 24/7 emergency service year-round. They bill insurance companies directly and offer financing through Synchrony Bank.
At 4.8 stars across 206 Google reviews, the Leesburg branch rates well for a franchise operation of this size. Most of the praise centers on a handful of named technicians rather than the brand itself, which is a pattern common to franchise plumbing companies where individual techs make or break the experience.
Services
Service area
Roto-Rooter's Leesburg branch is headquartered at 1458 William St, Leesburg, FL 34748. The branch serves central Florida, though the website does not list specific counties for this location. Roto-Rooter operates nationally with over 100 company-owned branches, so service area boundaries between Florida locations may overlap or leave gaps. Confirm coverage for your specific address when booking.
Review consensus
Luis (also spelled Louis) appears in more positive reviews than any other technician, praised repeatedly for being knowledgeable, fast, and willing to explain the problem. Alexander gets similar praise for same-day emergency response and clean work. Ron is noted for holiday availability and thoroughness. Josh draws praise for patience and clear explanations. Andrew is called out for answering questions and leaving the workspace spotless. Mr. Crumbs earned a mention for persistence on a difficult manufactured-home drain job. Multiple reviewers mention same-day or next-day service, and several note that Roto-Rooter was more reasonably priced than competitors they had also consulted.
8 found across 206 total reviews at 4.8★. Pricing is the sharpest complaint. One reviewer was quoted $1,200 for a part she later bought for $50, and the price dropped to $800 when she pushed back. Another reviewer's routine septic issue spiraled into a $999, three-day ordeal involving six technicians, stuck equipment, a destroyed yard, and a broken irrigation system the company initially denied causing. A third describes being charged close to $300 for a visit where the technician never entered the bathroom and admitted he was new. Scheduling failures appear in multiple reviews: one customer was never contacted after three calls and separate staff conversations, another had her appointment rescheduled twice without notice. One reviewer called for an evening emergency and the technician arrived without the lights needed to complete the job, recommended waiting until morning, then the next technician could not fix the problem either. In the 3-star range, Joshua quoted $435 to replace a $9 cleanout cap, and another reviewer complained the technician arrived without the correct tools for a job he had performed multiple times before at the same address.
The negative pattern splits along a franchise-predictable line: office versus field. The dispatch and scheduling side generates no-shows, broken commitments, and zero follow-up calls. The field side generates pricing disputes and occasional undertrained technicians. Owner responses run about 82% and lean toward template language offering to connect the reviewer with management. Several responses include the phrase "we'd love the opportunity to review your experience" without engaging the specific complaint. One response could not locate the reviewer in their records. The strongest owner response was on the pricing complaint, where the company offered a factual rebuttal about backflow device costs and code requirements.
Luis/Louis (technician — strongly positive, most-mentioned by name across many reviews). Alexander/Alex (technician — positive, praised for same-day response and thoroughness). Josh/Joshua (technician — mixed; praised for patience and knowledge in positives, but a 3-star reviewer says Joshua pushed a $435 quote for a $9 part). Ron (technician — positive, praised for holiday availability and dedication). Andrew (technician — positive, noted for answering questions and clean work). Mr. Crumbs (technician — positive, praised for persistence on a difficult job). Cody (mentioned in owner response to a scheduling complaint as having met with the customer).
Request Luis or Alexander by name if you can. Both have track records of fast, clear work across dozens of reviews. Get the full written estimate before any work starts, and do not assume a second charge replaces the first. If Roto-Rooter reschedules your appointment, call to confirm the new window rather than waiting.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one selling you the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- Mold remediation is not their primary trade. This is a plumbing and drain company that added water damage and mold services. If your mold issue is not connected to a plumbing or water event, a dedicated mold remediation firm may be a better fit.
- Several recent reviews describe pricing disputes where initial quotes dropped significantly when challenged, or where upsells felt aggressive. Get the full written scope and price before work begins.
- Scheduling reliability is a recurring complaint. Multiple reviewers report no-shows, rescheduled appointments without notice, and poor communication from dispatch. Confirm your appointment window the day of service.
- This is a franchise operation. Services, pricing, and technician qualifications vary by location. The mold-specific credentials described on other Roto-Rooter location pages may not apply to the Leesburg branch.