Provider profile
Urgent Restoration
Provider snapshot
What this listing says
Lakeland and Central Florida homeowners dealing with water damage or mold after a leak or storm who want a single company to handle extraction, remediation, and insurance paperwork.
Best for
- Lakeland, Auburndale, Bartow, Plant City, and Winter Haven homeowners who need mold remediation tied to water damage from a leak or flood.
- Homeowners who want a single company to handle everything from water extraction through mold removal and structural repair, rather than coordinating multiple contractors.
- Property owners who want their restoration company to manage insurance claims documentation and communicate directly with their insurer.
- Commercial property managers in Central Florida or metro Atlanta who need fast-response water damage mitigation to minimize business downtime.
About this company
Urgent Restoration is a full-service restoration company based in Lakeland, Florida, with roots in Conyers, Georgia. They handle water damage, fire and smoke damage, storm damage, mold remediation, sewage cleanup, and odor removal for both homes and businesses across Central Florida and metro Atlanta. Mold work is one piece of a broader restoration operation — this is not a mold-only company.
Their mold remediation process follows a seven-step sequence: inspection, containment using negative air pressure, air filtration with HEPA vacuums, removal of contaminated materials, cleaning and deodorizing, and structural restoration including sanding exposed framing and encapsulation. They also do leak detection, which is how many customers first find them. They handle insurance claims directly, filing documentation and staying in contact with the insurance company through completion.
The company claims over 25 years of experience and says all technicians hold IICRC certifications renewed annually. They are independently owned and operated. Earlier reviews reference the company under a previous name, Restore Rabbit, suggesting a rebrand around 2020-2021.
A perfect 5.0 Google rating across 67 reviews is unusual. The volume is modest but the consistency is notable — not a single reviewer has left fewer than 4 stars. Most reviews reference specific employees by name, which is a credibility signal.
Services
Service area
Headquartered at 3237 US-98 in Lakeland, Florida. In Central Florida, they list Lakeland, Auburndale, Bartow, Plant City, and Winter Haven. In Georgia, they serve Conyers, Covington, Atlanta, and over a dozen metro Atlanta suburbs including Alpharetta, Decatur, Duluth, Johns Creek, Lawrenceville, Roswell, Snellville, and Stockbridge. The two-state coverage area spanning Central Florida and metro Atlanta is broad — confirm crew availability and response times for your location.
Review consensus
Brad is the most frequently named employee, praised for knowledge, professionalism, and helpfulness with insurance guidance. Matt gets repeat mentions for responsiveness and showing up on schedule. Aaron (full name Aaron Iannuzzi per one review) is praised for explaining the process clearly and leading the crew. Mark (full name Mark Neese per one review) is noted for fast leak detection and going above and beyond on communication. Multiple reviewers highlight same-day or after-hours emergency response. Several mention the company helping navigate insurance claims as a specific strength.
0 found across 67 total reviews at 5.0★. No negative reviews exist in the recent window. Across all 67 reviews, not a single reviewer has left fewer than 5 stars. There is no complaint data to analyze.
The company rebranded from Restore Rabbit to Urgent Restoration around 2020-2021 — older reviews reference the previous name. The review timeline shows a cluster of 5-star reviews in June 2021, with many coming from low-review-count accounts on the same day (June 1, 2021). This could reflect a legitimate push to collect reviews from recent customers, but the concentration is worth noting. Since then, review volume has been low, with only a handful of reviews from 2022-2023 and none visible from 2024-2025.
Brad (technician/inspector — praised repeatedly for knowledge, professionalism, insurance help). Matt (technician — praised for responsiveness, showing up on time, efficiency). Aaron Iannuzzi (crew leader/owner — praised for explaining the process, answering questions, leading the team). Mark Neese (technician/co-owner — praised for leak detection, fast response, communication). Josh (crew member — mentioned once alongside Brad and Matt). Dave (crew member — mentioned once for keeping a customer informed).
Every review in the dataset is 5 stars, with named staff and specific situations described. Brad and Aaron are the names that come up most — ask for one of them if your job involves mold or water damage. The lack of any negative reviews means you are going in without a realistic picture of how the company handles problems. Get references, confirm your specific location is within their active service area, and get an independent mold assessment before agreeing to remediation work.
Keep in mind
- They do both mold testing (inspection and assessment) and mold remediation. That means the company telling you whether you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold inspection before committing to remediation work.
- The Lakeland address puts them in Central Florida, but much of the website and many reviews reference Conyers, Georgia and metro Atlanta. Confirm current response times and crew availability for your specific location before booking.
- Their 67 Google reviews include zero negatives, which is rare. This makes it hard to identify potential weaknesses. Ask for references from recent local jobs similar to yours.
- Mold remediation is one service among many — water, fire, storm, sewage, carpet cleaning. If you need a company that focuses exclusively on mold, this is not that.