Provider profile
ADU Water Fire Mold Storm
Provider snapshot
What this listing says
Palm Beach County homeowners who need water damage, mold, or storm restoration handled under one contractor with 24/7 emergency dispatch and direct insurance billing.
Best for
- Homeowners in Palm Beach, Broward, or Miami-Dade counties dealing with water damage or mold that needs same-day emergency response.
- Property owners who want one contractor to handle the full sequence: leak detection, water mitigation, mold removal, and rebuild.
- Commercial building managers — they serve hospitals, multi-family housing, warehouses, and retail centers.
- Storm damage situations where you need roof tarping, board-up, and water extraction handled together.
- Buyers who want a company that bills insurance directly and offers financing for out-of-pocket costs.
About this company
ADU Water Fire Mold Storm is the Boynton Beach office of All Dry USA, a national restoration firm operating out of 2600 Quantum Blvd. They handle water damage, mold remediation, fire and smoke restoration, storm damage, leak detection, roof tarps, plumbing, and general contracting under Florida GC license CGC1525977. They do both mold testing and mold removal — a structural conflict of interest buyers should understand before signing.
The Boynton Beach location covers Palm Beach, Broward, Miami-Dade, St Lucie, and Martin counties. They run 24/7 emergency dispatch and work directly with insurance companies on claims. They also offer financing. Their website lists IICRC certifications across water damage, fire and smoke, odor control, applied structural drying, carpet cleaning, and trauma scene cleanup.
All Dry USA is a women-owned business with offices in eight states. The Boynton Beach team includes field inspectors like Javier Santos, Aaron McCoy, and Rafael, plus scheduling staff Tracy and Keyana. The company holds BBB accreditation and has won Angie's List Super Service Awards for ten consecutive years. A mold assessor (Dennis Conway) gave a 5-star review calling them one of the best remediators he works with — an unusual endorsement from someone in the testing side of the industry.
Their 4.7-star rating across 407 Google reviews is solid for a high-volume restoration company. Only 4 reviews at 3 stars or below appeared in the last 18 months. The company did not respond to any of those negatives.
Services
Service area
Headquartered in Boynton Beach, FL (2600 Quantum Blvd). The local office claims coverage across Palm Beach, Broward, Miami-Dade, St Lucie, and Martin counties. All Dry USA also operates offices in Jacksonville, Fort Myers, and Winter Park within Florida, plus locations in Texas, New York, New Jersey, Connecticut, North Carolina, South Carolina, and Massachusetts.
Review consensus
Javier Santos draws the most mentions — reviewers consistently call him honest, knowledgeable, and punctual for inspections. Tracy handles scheduling and phone inquiries and gets praised for fast follow-up and clear communication. Aaron McCoy is named for mold remediation knowledge and going above expectations. Keyana stands out as a responsive receptionist. Dave Sucher was praised by a mold assessor who called ADU's work second to none. Reviewers repeatedly highlight same-day or next-day response times and clear communication throughout multi-day jobs. Several reviews mention the company not upselling — one reviewer specifically noted ADU told her she did not need remediation after inspecting an old issue.
4 found across 407 total reviews at 4.7★. Kyle Lessard described a hurricane restoration job where belongings were destroyed and left outside, and said the company made empty promises about taking care of items so insurance would undervalue them. He reported multiple neighbors had the same experience. Alexander Onderdonk's 1-star review was about a road rage incident with a company vehicle, not about service quality. Terry Mercer left a 1-star with no text. David Jimenez (2 stars) warned that ADU was not on his insurer's approved vendor list, which caused claims difficulties, and said the company did not set expectations well about the process.
The 0% owner response rate on recent negatives is notable for a company this size. Most high-volume restoration companies actively manage their Google profile. The absence of responses means buyers cannot see how the company addresses complaints. The one substantive service complaint (Kyle Lessard) specifically references hurricane-season work and says neighbors had similar problems — suggesting the quality issue may be tied to high-volume disaster response rather than day-to-day operations.
Javier Santos (inspector — positive, named in 8+ reviews). Tracy/Tracey W (scheduling/phone — positive, named in 6+ reviews). Aaron McCoy (inspector/mold — positive, named in 4 reviews). Keyana (receptionist — positive, named in 2 reviews). Gloria (phone — positive). Rafael (inspector — positive, named in 3 reviews). Dave Sucher (crew lead — positive, praised by independent mold assessor). David (field — positive). Omar (field — positive). Eric/Erick (technician — positive). Andrew Vega (field — positive). Jesus (field — positive). Janese/Janice (phone — positive). Frank Mineo (field — positive). James Kiernan (field — positive). Josh (field — positive). Melodie (customer service — positive). Martin (technician — positive). Osvaldo (technician — positive).
For routine water damage and mold work in Palm Beach County, ADU has a strong track record — Javier and Tracy are names to ask for. Confirm your insurance company approves ADU as a vendor before scheduling. If your job involves hurricane damage or large-scale property contents handling, ask specifically about their process for protecting and storing belongings, and get it in writing.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold profits from removing it. Consider getting an independent mold assessment before agreeing to remediation work.
- One reviewer after hurricane work reported destroyed belongings, items left outside, and broken promises about item care — and said neighbors had similar experiences. Hurricane-volume work can strain any restoration company's quality control.
- A 2-star reviewer warned that ADU was not an approved vendor for their insurance company, which complicated the claims process. Confirm your insurer's vendor list before committing.
- The company did not respond to any of its recent negative reviews (0% response rate). That absence makes it harder to assess how they handle complaints.
- They claim service across five South Florida counties and eight states nationally. For the Boynton Beach office, response times to the outer edges of Martin or Miami-Dade counties will differ from jobs in Palm Beach County.