Provider profile
Pro Master Cleaning Restoration
Provider snapshot
What this listing says
Central Florida homeowners in Kissimmee, Orlando, or Osceola County dealing with water damage that has led to mold, where one company handling both extraction and remediation simplifies a stressful insurance claim.
Best for
- Kissimmee, Orlando, and Osceola County homeowners who need emergency water extraction that may also require mold work.
- Property managers and vacation rental investors who need a single company to handle water damage through full reconstruction under one insurance claim.
- Spanish-speaking homeowners in Central Florida who want to communicate directly with the team in their language.
About this company
Pro Master Cleaning Restoration is a Kissimmee-based restoration company that handles the full chain from water extraction through mold removal and interior reconstruction. They operate out of 1504 Damon Ave and run 24/7 emergency dispatch with a claimed 60-minute response time. Their primary identity is water damage restoration, but mold remediation is a core service — they do inspection, containment, HEPA filtration, and removal in-house.
The mold work ties directly to their water damage pipeline. Their website describes a six-step process: inspection, containment, HEPA air filtration, mold removal, cleaning, and restoration. They also offer fire damage restoration, odor removal, AC duct cleaning, and full interior reconstruction (drywall, flooring, painting, cabinetry). They bill insurance carriers directly and handle claim documentation.
Rafael Sanchez runs the company as CEO, with Joshua Sanchez serving as general supervisor and senior restoration technician. The about page lists a team of seven, including lead technician Guinel Silmeas. The company claims over 10 years in business and 5,000+ properties restored.
4.9 stars across 156 Google reviews is unusually strong. Only one review in the last 18 months fell below 4 stars — a 1-star with no text from a reviewer the company says was never a client. The volume of detailed positive reviews, many from Local Guides and repeat reviewers, suggests consistent service rather than inflated ratings.
Services
Service area
Headquartered in Kissimmee, FL (Osceola County). Primary coverage spans Orange County (Orlando, Winter Park), Osceola County (Kissimmee, St. Cloud, Celebration, Poinciana), Polk County (Lakeland, Winter Haven, Davenport), and Lake County (Clermont, Leesburg). The website also claims service areas across the Gulf Coast including Sarasota, Bradenton, Tampa, St. Petersburg, Clearwater, and Pinellas County — a footprint stretching well over 100 miles from their base.
Review consensus
Joshua Sanchez is the most-referenced person in the reviews by a wide margin. Reviewers consistently name him for clear communication, honest pricing, and hands-on involvement from estimate through completion. Repeat customers and property managers (Dan Robinson, Oscar Barrig) have used the company multiple times. Several reviewers specifically note that Joshua provided free assessments without pressure to commit. Melissa receives praise for inspections alongside Joshua. Responsiveness is the second strongest theme — multiple reviewers describe after-hours calls answered promptly and crews arriving within hours. Insurance handling draws consistent praise, with reviewers noting the company managed the entire claim process.
1 found across 156 total reviews at 4.9★. The single recent negative is a 1-star review with no text from a reviewer with only one Google review. The owner responded stating they have no record of this person as a client and invited them to call. Without any complaint details, this review provides no actionable information about service quality.
The owner responded to the only negative review with a specific factual claim — that the reviewer was never a client — rather than a generic deflection. With only 1 negative out of 156 reviews, there are no complaint patterns to identify. A reviewer named guidup Silmeas (likely related to employee Guinel Silmeas) left a 5-star review, which is worth noting as a possible employee-connected review.
Joshua Sanchez (general supervisor/senior technician — praised repeatedly across 15+ reviews for communication, honesty, and hands-on involvement). Rafael (CEO — praised by Joyana Rogers for attentiveness during assessment). Melissa (inspection role — praised by Tracy Kuch and Korie Whitley for professionalism). Tyler (technician — praised by mr.420goodtimes for fire damage customer service). Mr. Sanchez-Escobar (praised by Eliseo Rodriguez for responsiveness and communication on a roofing-related restoration).
This is one of the highest-rated restoration companies you will find in the Kissimmee area, and the review volume backs it up. Ask for Joshua when you call — he runs the field operations and nearly every detailed positive review mentions him by name. Confirm scope and pricing in writing before work begins, and get a separate mold test if you want an independent assessment before remediation.
Keep in mind
- Pro Master does both mold testing and mold remediation. That means the same company telling you mold exists is the one billing to remove it. Consider getting an independent mold test before committing to remediation work.
- Their service area claims span from Kissimmee to Sarasota, Bradenton, Tampa, Clearwater, and St. Petersburg — a range of 100+ miles. Response times for locations far from their Kissimmee headquarters will likely be longer than the advertised 60 minutes.
- The website leans heavily on emergency water damage as the primary service. If your mold issue is not connected to recent water damage, confirm they treat standalone mold jobs with the same priority.