Provider profile
United Water Restoration Group of Jacksonville
Provider snapshot
What this listing says
Jacksonville homeowners dealing with water damage that has led to mold, who want a single locally owned franchise to handle extraction, drying, mold remediation, and reconstruction under one contract with direct insurance billing.
Best for
- Jacksonville homeowners with water damage that has triggered mold growth, who want one company to handle extraction, drying, remediation, and rebuild.
- Duval County property owners who need 24/7 emergency response with same-day arrival for water or mold emergencies.
- Commercial property managers across the Jacksonville metro who need a single vendor for recurring water, fire, and mold issues with direct insurance billing.
- Buyers in the Orange Park, Ponte Vedra Beach, and St. Augustine corridor who want a franchise with strong recent review momentum and named technicians they can request.
About this company
United Water Restoration Group of Jacksonville is a locally owned franchise of the national UWRG brand, based at 9556 Historic Kings Rd S in Jacksonville's Southside. Their primary identity is water damage restoration, but mold remediation is a core service line rather than an afterthought. They handle both residential and commercial properties and work directly with all insurance providers.
Their mold remediation process is well-documented on their website: inspection, containment with plastic sheeting and negative air pressure, HEPA filtration and air scrubbers during removal, antimicrobial treatment, and post-remediation air quality testing. They use moisture meters, infrared cameras, and dehumidifiers for detection and prevention. Technicians hold IICRC and IRI certifications. They also handle reconstruction after remediation, meaning they can take a job from water damage discovery through mold removal to rebuild.
The Jacksonville franchise operates as a family-owned, locally managed branch. A reviewer noted the company went through "serious restructuring" in early 2025, and the owner's response acknowledged recent protocol changes. The current team appears stabilized, with Teluride, Andres Gonzalez, Aaron, and Cedric Diaz consistently praised in 2026 reviews.
4.9 stars across 545 Google reviews is strong. Only 3 reviews at 3 stars or below appeared in the last 18 months, and the overwhelming majority of recent reviews name individual technicians with specific praise. That volume and consistency suggests the branch has found its footing after the restructuring period.
Services
Service area
Headquartered in Jacksonville, Florida at 9556 Historic Kings Rd S. They serve Jacksonville and surrounding communities including Atlantic Beach, Jacksonville Beach, Orange Park, Fleming Island, Fruit Cove, Oakleaf Plantation, Palm Valley, Ponte Vedra Beach, St. Augustine, St. Johns, and Yulee.
Review consensus
Teluride (also spelled Telluride) is the standout, mentioned in over 20 reviews from early 2026. Reviewers consistently describe him as punctual, knowledgeable, honest in his assessments, and willing to explain the process in detail. One reviewer specifically mentioned seeking him out after seeing his name in other reviews. Andres Gonzalez draws praise for mold remediation work, communication, and follow-through across multiple reviews. Aaron is recognized for patience, kindness, and guiding homeowners through difficult situations, including one over Thanksgiving. Cedric Diaz earned praise for emergency cleanup work and thoroughness. Bradley receives positive mentions for communication and reconstruction coordination from multiple reviewers, though one earlier review noted mixed experiences. Oscar, Jason, Johnathan, Braeden Brinkley, Chris Dixon, Doug Littlejohn, and Logan each appear in positive reviews. Reviewers consistently highlight same-day response, clear communication about what to expect, and technicians who treat the home with care.
2 found across 545 total reviews at 4.9★. The two 1-star reviews describe different concerns. B and J Investments called the company overpriced and accused them of price gouging during a vulnerable moment, with no further detail and no owner response. Gray B wrote a detailed account of being told mold testing by a separate company was required before remediation could begin, even though the mold was visible and the affected area already exposed. The same reviewer noted the assessment technician did not have a moisture meter or thermal imaging camera on hand. The owner responded that they could not find the reviewer in their system and directed them to the Director of Mitigation, Ben Fermor. The 2-star review from M. Salas praised technician Andres and dispatcher Mallory but described persistent sales calls from multiple administrators, a project manager who was uninformed and unresponsive, below-par remediation work before Andres was hired mid-job, and confusion about whether the company handles reconstruction.
The complaints point to a gap between field technicians and administrative operations. The technicians — especially Teluride, Andres, and Aaron — consistently earn praise, but the negatives center on what happens around them: aggressive follow-up calls, unclear project management, and inconsistent information about services offered. The M. Salas review explicitly notes recent restructuring and franchise ownership, which may explain why earlier processes were uneven. Owner responses appear on 2 of the 3 negatives (67% response rate). The Gray B response defaults to a 'can't find you in our system' template with a phone number, while the M. Salas response acknowledges shortcomings and references recent process improvements. The volume of named-technician praise in 2026 reviews suggests the restructuring has improved field operations significantly.
Teluride / Telluride (technician — overwhelmingly positive, most frequently named across 20+ reviews for knowledge, honesty, and responsiveness). Andres Gonzalez (technician, mold remediation — strongly positive, praised for communication, follow-through, and quality of remediation work). Aaron (technician — positive, praised for patience, kindness, and clear explanations). Cedric Diaz (technician — positive, praised for emergency cleanup and thoroughness). Oscar (technician — positive, described as delightful). Bradley (reconstruction coordinator — mixed, praised by multiple reviewers for communication and ease of working together, but one earlier reviewer reported confusion about reconstruction availability involving him). Jason (technician — positive, praised for being helpful). Johnathan (technician — positive, praised for carpet and pad removal). Braeden Brinkley (technician — positive, praised alongside Andres for mold remediation). Chris Dixon (technician — positive, mentioned alongside Braeden and Andres). Doug Littlejohn (technician — positive, praised for taking time to explain). Logan (technician — positive, praised for leading a multifamily remediation project). Braden (technician — positive, praised for bathroom assessment). Mallory (dispatcher — positive, praised for service). Stayvon (technician — positive, described as cordial). Ben Fermor (Director of Mitigation — named in owner response only, not in review text).
The field technicians are the clear strength here. Ask for Teluride or Andres Gonzalez by name if your job involves mold remediation. Get your project manager's name and direct contact upfront, and confirm in writing what testing is required, whether reconstruction is included, and the full timeline. Since they do both testing and remediation, bring in an independent mold assessor for a second opinion before signing a contract.
Keep in mind
- United Water Restoration Group both tests for mold and performs the remediation. This is a conflict of interest: the company evaluating whether you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold assessment before committing to remediation work.
- One reviewer described persistent phone calls from multiple administrative employees after expressing initial interest, followed by a project manager who was not fully informed or responsive. Ask who your single point of contact will be throughout the project.
- A detailed 1-star review described the company requiring a separate mold testing company before proceeding with remediation, even when the mold was visible and the area already exposed. The owner responded that they could not find the reviewer in their system. Clarify upfront what testing is required and whether it can be done in-house or requires a third party.
- Reconstruction availability has been inconsistent. One reviewer was initially told they don't do reconstruction, then received a call weeks later from a rehired employee offering it. Confirm reconstruction scope and timeline before signing a contract.
- The franchise went through restructuring in early 2025. Recent reviews are strongly positive, but the company's processes and staffing have changed. Ask about current team members and project management procedures.