Provider profile
SERVPRO of Jacksonville South
Provider snapshot
What this listing says
Jacksonville south-side homeowners dealing with mold after water damage who want a single franchise to handle testing, remediation, and reconstruction under one roof.
Best for
- South Jacksonville homeowners in San Marco, Baymeadows, Southside, or Mandarin who need mold remediation after a water event.
- Property owners who want mold testing, remediation, and reconstruction handled by the same company without coordinating multiple contractors.
- Commercial property managers needing a franchise with large-loss disaster capacity and 24/7 emergency response.
- Homeowners with mold-damaged contents who need packout, off-site storage, and restoration of belongings during remediation.
About this company
SERVPRO of Jacksonville South is a restoration franchise based at 1716 Harper St in Jacksonville, FL. Mold remediation is one piece of a much larger operation that covers water damage, fire damage, storm recovery, construction, and commercial restoration. They rank among the top 100 SERVPRO franchises out of 1,700+ nationwide and hold General Contractor License CBC1256211.
What stands out here is scale. This is one of only six SERVPRO franchises in Florida designated as a Large Loss Recovery team, meaning they handle hurricane-scale disasters including work at venues like TIAA Bank Field. For mold jobs, their website describes IICRC-certified technicians using air scrubbers, HEPA vacuums, and antimicrobial treatments. They also offer contents packout and storage from their own facility, which matters when mold remediation requires clearing a room or an entire floor.
The franchise has community ties in Jacksonville, hosting an annual golf tournament that has raised over $60,000 for local charities and partnering with the JT Townsend Foundation supporting families with disabilities on the First Coast.
4.9 stars across 282 Google reviews is unusually strong for a restoration company at this volume. Most of the praise names specific field technicians rather than the company broadly, which suggests consistent hiring and crew-level quality rather than just good project management.
Services
Service area
Headquartered at 1716 Harper St in Jacksonville, FL 32204. Serves south Jacksonville neighborhoods including San Marco, Baymeadows, Deerwood, Lakewood, Southside, Pine Forest, Riverside, Southbank, San Jose, and Mandarin. Also lists Brooklyn, Bayard, Bowden, Hogan, Secret Cove, Windy Hill, Greenland, Springfield, and Downtown Jacksonville.
Review consensus
Reviewers consistently name individual crew members rather than praising the company in the abstract. Rodney appears in at least 10 positive reviews for water mitigation and restoration work, often paired with Adam or Brandon. Edgar draws praise for construction and woodwork, with reviewers noting precision and clean job sites. Susana and Estefani are the most-named contents crew, praised for careful packing and unpacking. Colby and Spencer are mentioned for water mitigation responsiveness. Several reviews note same-day or next-day response, and multiple reviewers highlight that crews explained the process before starting work.
5 found across 282 total reviews at 4.9★. One reviewer was quoted $2,000 for a biohazard blood cleanup on bathroom tile that they completed themselves in 90 minutes with household tools. The owner responded with a detailed explanation of biohazard disposal protocols, PPE, and compliance requirements that drive the cost. The second 1-star review had no text, and the owner stated they could not find the reviewer in their records. At the 3-star level, one reviewer noted that Adam, Branden, and Fabian were quick and polite but did not remove their work boots on the reviewer's carpet.
Owner responses follow two distinct patterns. Substantive complaints receive detailed, personalized explanations (the biohazard pricing response cited specific protocol requirements). Text-less reviews from unverifiable accounts get a template response offering to look into the issue. The owner noted on two separate occasions that the reviewer could not be found in their records. This pattern of unverifiable negative reviews may indicate competitor or mistaken-identity reviews rather than genuine service failures.
Rodney (water mitigation/restoration technician — consistently positive across 10+ reviews). Edgar (construction/woodwork — positive, praised for precision). Susana (contents crew — positive, mentioned in 8+ reviews). Estefani (contents crew — positive, paired with Susana frequently). Adam (water mitigation/duct cleaning — positive, mentioned in 6+ reviews). Brandon/Branden (water mitigation/duct cleaning — positive; noted in one 3-star for not removing boots). Fabian (duct cleaning/water mitigation — positive in multiple reviews; noted in one 3-star for not removing boots). Colby (water mitigation/biohazard — positive). Spencer (water mitigation — positive). Jason (contractor/duct cleaning — positive). Gustavo (construction — positive). Elio (construction — positive). Clifton (duct cleaning — positive). Don (water mitigation — positive). Will Myers (project manager — positive). Amber (coordinator — positive). Noah Rivera (damage assessment — positive). Ray LaChapelle (water damage — positive). Tim Cook (water damage — positive). Chris (inspection/estimating — positive). Mike (water damage — positive). Ryan (water damage — positive). Edgar, Gustavo, and Chris Ryan noted together for full home restoration. Kaitlyn/Catlin, Cheryl, Danielle (contents crew — positive). Stephanie/Stephany, Edward (cleaning — positive). Stephen (customer service — positive).
At 4.9 stars across 282 reviews, this franchise has an unusually strong track record for a restoration company. Ask for Rodney or Edgar by name if your job involves water mitigation or reconstruction. Because they handle both testing and remediation, get an independent mold assessment first so you have a second opinion on scope before they quote the work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a subset of their restoration business, so you may be assigned a crew that primarily does water damage or fire cleanup. Ask whether the crew assigned to your mold job does mold remediation regularly.
- Biohazard pricing runs high. One reviewer was quoted $2,000 for what they described as a two-hour blood cleanup on tile. The owner explained biohazard jobs carry protocol and disposal costs beyond standard cleaning, but the gap between the quote and the reviewer's DIY result was stark.
- Three of the five recent low-star reviews had no text. Two of those reviewers could not be found in the company's records. This makes the negative signal harder to interpret.