Provider profile
Rapid Response Team
Provider snapshot
What this listing says
Jacksonville-area homeowners and commercial property managers needing a large, multi-location Florida restoration company with 24/7 emergency response and in-house reconstruction.
Best for
- Jacksonville homeowners dealing with water damage that has led to mold, who want one company to handle mitigation through reconstruction.
- Commercial property managers in Florida who need a restoration company with a disaster preparedness program and statewide coverage.
About this company
Rapid Response Team is a Florida-based restoration company headquartered in Jacksonville, with six response centers across the state. Mold remediation is one piece of a broader operation that includes water mitigation, fire and smoke damage, storm repair, biohazard cleanup, and full reconstruction. They run 125 trucks and employ over 200 people statewide.
What stands out is scale. Most mold remediation companies in Jacksonville are small operations. RRT has the fleet and staffing to respond within an hour across Florida, Georgia, and Alabama. They also run a CODE BLUE program for commercial clients — a pre-disaster preparedness plan with inspections, on-site training, and a 24/7 online portal. Their mold process includes assessment, testing, remediation, post-clearance testing, and reconstruction with mold-resistant materials. They use HEPA air scrubbers, HEPA vacuums, dehumidifiers, and apply antimicrobial treatments. They are IICRC-certified and EPA-certified.
Services
Service area
Headquartered in Jacksonville, Florida, with five additional response centers in Bradenton, Delray Beach, Orlando, Pensacola, and Tallahassee. They claim one-hour emergency response across all of Florida, southern Georgia, and southern Alabama.
Review consensus
Kenny Tucker is the standout name. He appears in roughly half the reviews and is consistently praised for communication, follow-through, and coordinating complex restoration projects from start to finish. Multiple reviewers specifically credit him with turning around projects that had rough starts under previous managers. Christian is a more recent name appearing in 2025-2026 reviews, praised for quick work on water damage and mold remediation jobs. Reviewers frequently mention fast response times, clean job sites, and workers who treated their homes with respect.
1 found across 27 total reviews at 4.4★. The single recent complaint comes from a Local Guide with 44 reviews who says communication was poor and the company was unresponsive, despite cashing checks quickly. The reviewer specifically called out the irony of the company name versus their actual speed. No owner response was posted.
The company did not respond to its only recent negative review. Two separate 4-star reviewers (Bryan Groleau and Brian Ferguson) both describe rough starts that were rescued when Kenny took over. This suggests the company may have inconsistent staffing, with quality heavily dependent on which project manager you get. The 0% owner response rate on negatives is notable for a company this size.
Kenny Tucker (project manager — praised in ~12 reviews for communication, follow-through, and rescuing struggling projects). Christian (field technician — praised in 4 recent reviews for quick water damage and mold work). Garret (project lead — praised for tireless work). Jason (technician — praised for speed). Rusty/Russell Wells (coordinator — praised for going above and beyond, available at all hours). Kenneth (likely Kenny Tucker — praised after taking over a slow-starting project).
If you go with Rapid Response Team, ask for Kenny Tucker as your project manager. The reviews paint a clear picture: projects he manages go well, while projects under other managers sometimes start rough. The company has the scale and equipment for large jobs, but your experience will likely depend on who gets assigned to your project.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the same company diagnosing the problem also profits from fixing it. Get an independent mold assessment before agreeing to remediation work.
- Mold remediation is not their primary focus. They are a general restoration company. If you need mold-only work, confirm they will assign a crew with mold-specific experience rather than a general mitigation team.
- One recent reviewer complained about poor communication and slow responsiveness despite the company branding itself around speed. Ask for your project manager's direct contact and expected response times upfront.
- They claim one-hour response anywhere in Florida, Georgia, and Alabama. That is a bold claim for a company with six locations. Confirm response time for your specific area before committing.