Provider profile
PuroClean of Jacksonville Southbank
Provider snapshot
What this listing says
Jacksonville Southbank homeowners dealing with mold from water leaks or St. Johns River flooding who want a veteran-owned PuroClean franchise that recommends independent post-remediation clearance testing.
Best for
- Jacksonville Southbank and Duval County homeowners needing mold remediation after water damage from pipe breaks or flooding
- Property owners who want remediation-only service with independent third-party clearance testing rather than a company that tests and remediates
- Renters or landlords dealing with hidden mold behind walls, where the crew can handle both demolition and reconstruction in one scope
- Insurance-claim situations where you need a company that coordinates directly with your adjuster and documents the damage
- Commercial property managers who need 24/7 emergency response for water or mold events that threaten business operations
About this company
PuroClean of Jacksonville Southbank is a restoration franchise on Prudential Drive serving Jacksonville and the surrounding area. Owner Russell Benes is a Navy veteran and former firefighter/paramedic with over 20 years in emergency response. He also owns a second PuroClean location in St. Augustine.
For mold work, they use IICRC-trained technicians who set up containment with negative air pressure and HEPA filtration before removing affected materials. They use EPA-registered disinfectants and HEPA vacuuming, then recommend a third-party clearance test by a Certified Industrial Hygienist to confirm the space is safe. They do not do mold testing themselves, which means you will need a separate company for pre- and post-remediation sampling.
Beyond mold, they handle water damage mitigation, fire and smoke restoration, biohazard cleanup, sewage cleanup, carpet and duct cleaning, and reconstruction. They use infrared cameras and moisture meters to find hidden moisture, and their QuickDry System uses commercial-grade air movers and dehumidification equipment. They coordinate directly with insurance companies and are EPA Lead-Safe certified.
4.9 stars across 76 Google reviews is unusually strong, and zero negative reviews in the last 18 months stands out. Multiple reviewers describe the crew arriving within an hour of calling, and several mention the team helping move furniture and order storage pods without being asked.
Services
Service area
Headquartered at 841 Prudential Drive in Jacksonville, FL (Southbank area). The website states they serve all of Jacksonville and surrounding areas, including Duval County. Owner Russell Benes also operates a PuroClean in St. Augustine, suggesting coverage extends into St. Johns County. Specific city and neighborhood boundaries are not defined on the website.
Review consensus
Keith appears in the most reviews by far and draws praise for being personable, detail-oriented, and willing to walk homeowners through each step. Mike and Jay are frequently mentioned together for carpet cleaning work, with reviewers noting they arrive on time and work fast. Tyler, Nate, and Levi are praised in water damage and mold jobs for being respectful of the home and explaining the process. Russell gets named by reviewers who dealt with him directly on mold assessments, with one reviewer noting he told them their mold situation did not warrant an expensive treatment, saving them money. Multiple reviewers highlight the team arriving within an hour and helping move belongings into storage pods without being asked.
0 found across 76 total reviews at 4.9★. No 1-star or negative reviews found in the last 18 months. The review record during this window is entirely positive.
The review pattern shows two distinct service teams: Keith leads restoration and mold work (often paired with Levi, Nate, Tyler, or Anthony), while Mike and Jay handle carpet and floor cleaning jobs. Both teams receive consistent praise, but the carpet cleaning reviews tend to be shorter and less detailed. The mold and water damage reviews are more substantive, with several describing multi-day projects where communication stayed strong throughout.
Keith (project lead, restoration/mold — positive). Mike/Michael (carpet cleaning, floor work — positive). Jay (carpet cleaning, emergency services — positive). Tyler (restoration technician — positive). Nate (restoration technician — positive). Levi (restoration/mold technician — positive). Russell/Russ (owner, mold assessments — positive). Andreas (water damage technician — positive). Anthony (restoration technician — positive). Matt/Matthew (project coordination — positive). Q (restoration technician — positive). Noah (restoration technician — positive). Makil (duct cleaning technician — positive). Justin (restoration technician — positive). Hunter (carpet cleaning — positive). Brandon (floor cleaning — positive). Tim (restoration technician — positive). Camy (mold assessment team — positive). Trevor (restoration technician — positive). Johnny (carpet/floor work — positive).
Ask for Keith if your job involves mold or water damage restoration. He is named in the most reviews and consistently praised for communication and attention to detail. With zero negative reviews in the recent window and a 4.9 rating, this location has an unusually clean track record, but confirm your specific scope and timeline upfront since the owner splits time between two offices.
Keep in mind
- This is a PuroClean franchise, not an independent local company. Franchise operations follow corporate training and pricing systems, which means consistency but less flexibility on pricing compared to independent operators.
- They do not do mold testing or inspections. You will need to hire a separate testing company before and after remediation, which adds cost and coordination.
- The website claims to serve "all of Jacksonville and the surrounding areas" without specifying boundaries. Confirm your specific location falls within their regular service radius before scheduling.
- Most reviews mention water damage and carpet cleaning rather than mold-specific work. A handful of reviews confirm mold remediation jobs, but the bulk of their volume is water damage restoration.
- Russell Benes owns two PuroClean locations (Jacksonville Southbank and St. Augustine), so he splits his time between offices. Ask whether he or a project manager will oversee your job.