Provider profile
Kustom Disaster Restoration
Provider snapshot
What this listing says
Jacksonville homeowners and businesses dealing with water damage, fire, or mold who want a national restoration company with a local office and in-house reconstruction crews.
Best for
- Jacksonville-area homeowners needing water damage mitigation and full reconstruction handled by one company.
- Commercial property managers who want a pre-disaster continuity plan (InstantAssist) from the same company that would handle the restoration.
- Homeowners whose mold problem stems from water damage — Kustom addresses both the water source and the mold remediation.
- Insurance claim situations where you want a restoration company experienced in working directly with adjusters.
About this company
Kustom Disaster Restoration is a national, family-owned restoration company with a physical office in Jacksonville at 6950 Phillips Hwy. They handle water damage, fire damage, storm damage, and mold remediation for both residential and commercial properties. Mold is one piece of a broader disaster restoration operation — they are not a mold-only company.
What stands out is the scope of services under one roof. They do mitigation (water extraction, structural drying, dehumidification, moisture mapping with thermal technology) and reconstruction as an in-house general contractor. Their mold work follows ANSI/IICRC S520 methods. They also offer a commercial disaster preparedness program called InstantAssist, which is unusual — most restoration companies focus only on response, not pre-planning.
Kustom has been in business for over 50 years and operates 29 locations across the U.S. The corporate headquarters is in Florida. They describe themselves as family-owned and operator-run, which is notable for a company of this size.
4.9 stars across 116 Google reviews is unusually strong. The Jacksonville office has had zero negative reviews in the last 18 months. That kind of consistency at scale suggests the local team is well-managed, though it also means there is limited complaint data to assess failure modes.
Services
Service area
Headquartered at 6950 Phillips Hwy in Jacksonville, Florida. Kustom operates 29 locations nationally and claims coverage in 48 states. The Jacksonville office serves Jacksonville and surrounding areas. Other Florida offices are in Boca Raton, Orlando, and Tampa.
Review consensus
Daniel appears in the most reviews, consistently praised for fast response times and clear explanations. Oscar Mejia draws strong personal praise — multiple reviewers describe him as respectful, empathetic, and meticulous. Joe Cordes is mentioned as the local leader who handles assessments and coordinates crews. Reviewers frequently mention prompt arrival, good communication throughout the project, and crews who clean up after themselves. Several reviewers specifically note Kustom helped them navigate insurance claims and work with adjusters.
0 found across 116 total reviews at 4.9★. No negative reviews found in the last 18 months. Without recent complaint data, there is no basis to identify failure patterns at the Jacksonville office.
The review volume clusters suggest this office staffs in rotating field teams — Daniel and Oscar appear most often in mitigation roles, while David, Curtis, and Richard handle reconstruction. Reviewers consistently name 2-3 crew members per job, which suggests the company sends multi-person teams rather than solo technicians. A notable number of 5-star reviews from mid-2022 have no text, which inflates the count without adding useful signal.
Daniel (field technician — consistently praised for fast response and clear communication). Oscar Mejia (field technician — praised for empathy, respect, and thoroughness). Joe Cordes (local manager — praised for assessments and crew coordination). David Bagg (project manager — praised for communication and updates). Rod/Rodney (field technician — praised for knowledge and hard work). Curtis (reconstruction crew — praised for quality work). Richard (reconstruction crew — praised for bathroom repairs). Mark (project coordinator — praised for patience and follow-through). Marc White (field technician — praised for promptness and explanations). Tyler Smith (field technician — praised for thoroughness and efficiency). Jon (field technician — praised alongside Daniel for water damage response). Brian (project manager — praised for guiding homeowners through claims). Zach (field technician — praised for service). Andrew (field technician — praised for service). Mike (field technician — praised for helpfulness). Jason (project coordinator — praised for communication). Johnny (field crew — praised for professionalism). Tom (field crew — praised for professionalism). Paul (field crew — praised for insurance assistance). Greg (field crew — praised for insurance assistance).
With zero recent negatives across 116 reviews, the Jacksonville office has an unusually clean track record. Ask for Daniel or Oscar Mejia if your job involves water damage mitigation — they are the most frequently praised by name. For reconstruction, Joe Cordes manages the local operation and can tell you who will be on your crew.
Keep in mind
- Kustom is a large national company with 29 locations. Your experience depends on the Jacksonville office team, not the corporate brand. Ask who will manage your project locally.
- Mold remediation is one of many services they offer, not their sole focus. If you need a company that does nothing but mold work, this is not that.
- The website does not list specific pricing or provide detail on their mold assessment process. Get the scope and cost in writing before work begins.
- They do not perform mold testing or inspection. You will need a separate company for pre- and post-remediation testing, which is actually the right way to avoid a conflict of interest.