Provider profile
Bio-One Duval County
Provider snapshot
What this listing says
Jacksonville-area property owners dealing with mold tied to biohazard situations, hoarding cleanouts, or animal contamination where Bio-One's 24/7 response and insurance coordination remove friction.
Best for
- Jacksonville and Northeast Florida property owners who need mold remediation tied to a hoarding cleanout, animal contamination, or biohazard event — Bio-One handles both problems in one engagement.
- Landlords and property managers dealing with tenant-caused contamination where mold, odor, and biohazard cleanup overlap and insurance claims need coordination.
- Homeowners who want owner-operated service: Ginger and Jamie answer calls directly, visit the site personally, and stay involved through completion.
- People facing emotionally difficult cleanup situations — estate cleanouts, undiscovered deaths, severe hoarding — where mold is one of several problems and they need a single company to manage everything.
- Commercial properties (offices, retail, multi-unit buildings) needing discreet mold and biohazard work with 24/7 scheduling flexibility.
About this company
Bio-One Duval County is a biohazard and hoarding cleanup franchise in Jacksonville, FL, owned by Ginger and Jamie Akemon. Mold remediation is one piece of a broader service menu that includes crime scene cleanup, decomposition, animal hoarding, odor removal, and sewage backups. Their mold work focuses on situations where mold grows as a consequence of biohazard events, hoarding conditions, or water intrusion — not standalone mold testing as a primary service.
Their website describes a containment-based approach: isolate the affected area, remove contaminated materials, and address the moisture source. They mention handling both minor surface removal and larger tear-out-and-reconstruct jobs. They hold IICRC certification and a Florida DBPR license. The franchise parent is Five Star Franchising, which operates Bio-One locations nationwide.
Ginger and Jamie run the operation directly. Reviewers consistently describe reaching Ginger by phone, receiving same-day or next-day site visits, and dealing with the owners throughout the job — not a call center. They serve Duval, Nassau, St. Johns, and Clay counties, covering Jacksonville, Fernandina Beach, St. Augustine, and Green Cove Springs.
130 Google reviews at 4.9 stars with zero negative reviews in the last 18 months is uncommon for a service company. The volume is spread across two years and comes heavily from hoarding and biohazard jobs rather than mold-specific work. Several reviewers are repeat customers or Local Guides, which adds weight to the consistency of the praise.
Services
Service area
Bio-One Duval County is headquartered at 14165 N Main St in Jacksonville, FL. They list coverage across four counties: Duval, Nassau, St. Johns, and Clay. Specific cities named on their website include Jacksonville, Fernandina Beach, Green Cove Springs, and St. Augustine.
Review consensus
Ginger Akemon appears in roughly half of all reviews as the primary point of contact. Reviewers describe her answering calls directly, providing detailed explanations of scope and pricing, and following up after job completion. Jamie Akemon handles field work and on-site assessments; multiple reviewers note he arrived same-day or next-morning for evaluations. Repeat customers (Agnes White, Dana Price, Beverly Wright) confirm consistent quality across multiple engagements. Reviewers praise three things most: fast response time (often same-day), clear communication about process and cost, and willingness to take on jobs other companies declined. Several property managers and realtors (Ted Pelot, Bruce Doueck) use them as a recurring vendor.
0 found across 130 total reviews at 4.9★. No negative reviews (1-3 star) appear in the last 18 months. One 5-star reviewer (Abigail Thompson, January 2026) mentions that her father posted an anonymous 1-star review claiming Bio-One took his medications. She states she personally removed all prescription medications before work began and instructed the team to dispose of replaceable items. This is the only reference to any complaint in the recent review set.
The review base skews heavily toward hoarding cleanouts and biohazard situations. Not a single review describes a mold-specific job. This means the 4.9-star rating reflects their biohazard and hoarding work, not their mold remediation capability specifically. Buyers hiring them for standalone mold work are relying on transferable skills (containment, material removal, source identification) rather than demonstrated mold-specific track record in reviews.
Ginger Akemon (owner, primary contact — positive across 25+ reviews). Jamie Akemon (owner, field operations — positive across 15+ reviews, occasionally spelled 'Jaime' or 'Jaimie').
Ginger and Jamie run a tight owner-operated business with a genuinely strong review record. If your mold problem exists alongside biohazard contamination, hoarding, or animal damage, they handle the full scope. For standalone mold remediation, ask Ginger directly about their mold-specific experience, equipment, and how many mold jobs they complete per month — their reviews don't answer that question.
Keep in mind
- Bio-One does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Ask whether they'll accept a third-party test result or recommend an independent inspector.
- Mold remediation is a secondary service here. The bulk of their reviews and their Google business category ('Fire damage restoration service') center on biohazard and hoarding work. No reviews specifically describe a mold remediation job.
- This is a franchise location under Five Star Franchising. The owners are local, but the brand, website templates, and marketing language come from corporate. Quality depends on the local operators, not the franchise name.
- Their website claims service across four counties (Duval, Nassau, St. Johns, Clay). For mold work specifically, confirm response time and availability for locations outside Jacksonville proper.
- No reviews mention mold-specific equipment like air scrubbers, HEPA filtration, or post-remediation clearance testing. Ask what equipment they use and whether they provide post-remediation air quality testing.