Provider profile
Anderson Restoration & Emergency Services
Provider snapshot
What this listing says
Jacksonville and St. Augustine homeowners who need both mold testing and removal handled under one roof, with a company that holds separate Florida mold assessor and remediator licenses.
Best for
- Jacksonville and northeast Florida homeowners dealing with water damage that has led to mold growth, where one company handling extraction through remediation saves time.
- Homeowners who want infrared thermal imaging to find hidden moisture problems behind walls before tearing anything out.
- Commercial property owners or managers who need emergency water extraction and restoration with direct insurance billing.
- Buyers of new construction in the St. Johns County area who discover mold issues during or after the build process.
- Anyone needing after-hours emergency response — multiple reviewers confirm sub-one-hour arrival times, including nights.
About this company
Anderson Restoration & Emergency Services is a family-owned restoration company based in Jacksonville, Florida. They hold both Florida Mold Assessor (MRSA203) and Mold Remediator (MRSR215) licenses, along with a Certified General Contractor license (CGC1530805). Their primary identity is water damage restoration, but mold testing and remediation make up a significant part of the work reviewers describe.
The infrared thermal imaging capability stands out. They are Infrared Training Center-trained and use thermographic cameras to find moisture behind walls without cutting into them. They also handle the full sequence from emergency water extraction through drying, disinfection, and rebuild — meaning a homeowner dealing with a burst pipe or flood does not need to coordinate multiple contractors. They are IICRC-affiliated and members of IAQA and the Restoration Industry Association.
Aaron Anderson runs the company and still appears in reviews as a hands-on presence. The team has evolved over the years — earlier reviews mention Jeff, Bronson, Colin, and Shane, while recent reviews center on Logan and Amanda. The company claims nearly two decades of experience and has a second location or service point in St. Augustine. They serve both residential and commercial clients, with at least one reviewer mentioning work at two Subway restaurant locations.
4.9 stars across 102 Google reviews with zero negatives in the last 18 months is unusually strong. That volume is enough to be meaningful — this is not a company with five reviews from friends. The consistent praise for response speed and clear communication suggests an operational strength, not luck.
Services
Service area
Based in Jacksonville, Florida at 221 N Hogan St. They also list a St. Augustine location on River Park Villas Dr (St. Johns County). Their website references northeast Florida broadly, and a reviewer mentions rental properties in Florida and south Georgia, but the primary service area is Duval and St. Johns counties.
Review consensus
Fast response times dominate the praise — reviewers repeatedly describe arrivals within 40 minutes to an hour, including after-hours calls. Logan is the most frequently named staff member in recent reviews, praised for responsiveness, clear explanations, and going out of his way for customers (Leslia Sherman notes he came after hours rather than waiting until the next day). Amanda gets credit for same-day scheduling. Earlier reviews highlight Jeff for honest assessments (Trey Csar describes Jeff diagnosing a simple fix and not upselling), Bronson for diagnostic skill, Shane for mold remediation work, and Colin Mixon for being informative and knowledgeable. Aaron, the owner, appears in reviews spanning years, consistently described as honest and hands-on. Multiple reviewers mention the team explaining the remediation process clearly and taking time to answer questions.
0 found across 102 total reviews at 4.9★. No negative reviews found in the last 18 months. The only sub-5-star review in the dataset is a 4-star from Elizabeth Anaheim (2021), who praised the demo work by Robert Charles but gave 4 rather than 5 stars without specifying a complaint. With zero recent complaints across 102 reviews, there is no complaint pattern to assess.
The staff names in reviews shift over time in a way that suggests healthy team turnover rather than a revolving door. Jeff, Bronson, Colin, and Shane dominate 2021-2022 reviews. Logan takes over as the primary name in 2025-2026. Aaron appears throughout. This pattern — combined with consistently high ratings across different team eras — suggests the company's quality comes from its systems and leadership rather than any single employee.
Aaron (owner — positive across multiple years). Logan (technician/lead — positive, most mentioned in 2025-2026, praised for responsiveness, explanations, and going above expectations). Amanda (scheduling — positive, praised for same-day booking). Shane (technician — positive in 2021-2024, praised for mold remediation and water damage work). Jeff/Jeffrey (technician — positive in 2021-2022, praised for honesty and not upselling). Bronson (technician — positive in 2021-2022, praised for diagnostics and mold inspection). Colin Mixon (technician — positive in 2021, praised for knowledge and helpfulness). Drakon (technician — positive, praised for water extraction and friendliness). Josh (technician — positive in 2019, praised for water damage mitigation). Robert Charles (technician — positive in 2021, praised for demo work). Ashley (scheduling — positive in 2022, praised for scheduling and communication). Dustin, JoJo, Dallas (technicians — positive in 2018, praised for fire/water/mold work).
With 4.9 stars across 102 reviews and no recent negatives, this is one of the stronger-reviewed restoration companies in northeast Florida. Ask for Logan by name if you want the person reviewers mention most often. Keep the conflict-of-interest question in mind — get a second opinion on mold testing results before committing to their remediation services.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent test from a separate assessor to confirm findings before authorizing remediation work.
- Their primary business is water damage restoration, not mold-only work. If you have a mold problem unrelated to water damage, confirm they will scope and price it as a standalone mold job rather than folding it into a larger restoration project.
- The website claims a 1-hour emergency response time. Several reviewers confirm fast arrivals, but response times likely vary by time of day and current workload — ask for a realistic ETA when you call.
- Their listed service area covers Jacksonville and St. Augustine, but northeast Florida is a broad region. If you are outside Duval or St. Johns County, confirm they will service your location before scheduling.