Provider profile
All Things Restored LLC
Provider snapshot
What this listing says
Jacksonville homeowners dealing with water damage or mold who want an owner-operated restoration company with 24-hour emergency response and IICRC credentials.
Best for
- Jacksonville and Ponte Vedra homeowners who need same-day emergency water or mold response from a company with around-the-clock availability.
- Homeowners who want to deal directly with the business owner during scoping and estimates rather than a franchise technician.
- Insurance claim situations where you need a restoration company that coordinates with your carrier on documentation and pricing.
- Properties needing both mold remediation and reconstruction handled by one crew, avoiding handoffs between contractors.
- Repeat or referral customers — multiple reviewers are trade partners (plumbers, realtors, general contractors) who send their own clients here.
About this company
All Things Restored is an owner-operated restoration company based in Jacksonville, Florida. Brian and Ashley Sobolewski run the business directly — Brian handles field assessments and project scoping, while the office team coordinates scheduling and insurance claims. They hold an IICRC Master Water Restorer credential and a Florida MRSR license (#1959), along with EPA Lead Renovator and OSHA certifications.
Their mold work follows a four-step process: assessment, containment with negative air pressure and HEPA filtration, remediation, and post-work clearance. They also handle water damage mitigation, fire and smoke restoration, and reconstruction — meaning they can take a project from emergency response through rebuild. The company advertises a 15-minute response guarantee for emergencies and runs crews around the clock.
Brian and Ashley describe the company as faith-based and sponsor Compassion International and Save The Children. Multiple reviewers and trade partners — plumbers, contractors, realtors — reference the company by name as their go-to referral, which is unusual volume for a local restoration outfit.
With 4.8 stars across 122 Google reviews and only two complaints in the last 18 months, the review profile is strong for a company handling emergency and remediation work, where stress and cost disputes are common.
Services
Service area
All Things Restored is headquartered in Jacksonville, Florida, with offices listed at Old Baymeadows Road and Cypress Green Drive. Reviews confirm work in Jacksonville and Ponte Vedra. The company primarily serves the greater Jacksonville metro area.
Review consensus
Dan shows up repeatedly as a project manager who communicates clearly and puts homeowners at ease — named in at least four reviews. Malina handles office coordination and draws praise for responsiveness and follow-through across six or more mentions. Justin appears in multiple reviews for on-site scoping and hands-on remediation work. Marcelo Ramos gets called out for detail-oriented, clean field work. Phillip Reese earned praise for cost-conscious recommendations and late-night emergency calls. Several trade partners — plumbers, general contractors, realtors — use All Things Restored as their standing referral, which signals consistent reliability across repeat interactions. Reviewers consistently mention fast initial response (often same-day or within hours) and clear communication throughout multi-day projects.
2 found across 122 total reviews at 4.8★. The 1-star review from Ford Sasser (March 2026) contains no text — just the rating. Ford has 3 reviews total and is a Local Guide, so the account is not a throwaway, but without detail it is impossible to assess the complaint. The 3-star review from Kate Namey (January 2026) describes a quote that ballooned to roughly three times the original number, weeks of scheduling delays after demo had already opened a wall, and difficulty getting timely responses. She acknowledged the demo crew arrived on time and left the area clean. Neither review received an owner response.
The negative reviews point to a gap between the initial sales interaction and project execution — the estimate-to-invoice jump and scheduling disconnect suggest the front office may overcommit relative to field crew capacity. This is a common pattern in growing restoration companies that take on more jobs than their crew calendar can absorb. The 0% owner response rate on recent negatives is notable for a company that otherwise runs a strong review profile; most 4.8-star businesses actively reply to complaints.
Dan (project manager — praised repeatedly for communication and putting homeowners at ease). Malina (office coordinator — praised across six-plus reviews for responsiveness, kindness, and follow-through). Justin (field tech/scoping — praised for knowledge, hands-on work, and emergency response). Marcelo Ramos (field tech — praised for detail, cleanliness, and professionalism). Phillip Reese (team lead — praised for cost-conscious recommendations and late-night emergency work). Heather (office — praised for organization and communication). Kelsey (office/scheduling — praised for knowledge and same-day crew dispatch). Brandi (office — praised alongside Malina for coordination). Will (field tech — praised for thoroughness and personability). Andreas (field tech — praised for emergency water response). Jason Solito (field tech — praised for cleanup quality). Daniel (field tech — praised for keeping homeowners informed). Jonathan/Jonathon (field tech — praised for hard work and communication). Makala (project coordinator — praised for timeliness and payment processing). Erin (office — praised for helpfulness). Brian Sobolewski (owner — praised for hands-on assessments, knowledge, and honesty).
Ask for Dan or Justin by name if your project involves mold or water damage — they draw the most consistent praise. Get your full scope, timeline, and price locked in writing before any demo starts, and confirm separately who performs the post-remediation clearance test. The complaint volume is low for 122 reviews, but the pricing and scheduling issues in the one detailed negative are specific enough to take seriously.
Keep in mind
- All Things Restored does both mold testing and mold remediation. That means the same company deciding you have a mold problem also profits from fixing it. Ask who performs the post-remediation clearance test and whether they use an independent third-party lab.
- One reviewer reported a final price roughly three times the original verbal estimate, with weeks of scheduling delays after demo work had already opened walls. Get your full scope and price in writing before any work begins.
- The company did not respond to either of its two recent negative reviews on Google. That 0% response rate on complaints is worth noting — it suggests they handle disputes offline or do not actively manage negative feedback.
- They advertise water damage, mold, fire, smoke, and reconstruction services. That is a broad scope for a single local company. Confirm the specific crew and credentials assigned to your project type.