Provider profile
All Dry Services of SE Jacksonville
Provider snapshot
What this listing says
Southeast Jacksonville and St. Johns County homeowners who need water damage and mold handled by the same owner-operated team, with 24/7 emergency response.
Best for
- Homeowners in southeast Jacksonville, St. Johns County, or the Beaches communities dealing with water damage or mold after a leak or storm.
- Buyers who want an owner-operated company where Todd Marshall regularly shows up on job sites and handles assessments personally.
About this company
All Dry Services of SE Jacksonville is a family-owned restoration company based in the Southside area of Jacksonville, serving the northeast Florida corridor. Todd and Harmony Marshall own and operate the business. Todd runs field operations as President/COO; Harmony handles finances and scheduling as VP/CFO. They live in St. Johns County and sit on NEFBA builder council boards.
The company handles water damage restoration, mold inspection, mold remediation, dehumidification, structural drying, sewage cleanup, odor removal, and commercial restoration. Their FAQs page lists air scrubbers, commercial dehumidifiers, HEPA vacuums, moisture meters, and thermal imaging as equipment they use. They hold Florida mold remediation license #MRSR5085 and IICRC firm certification #70028269. They offer financing and work directly with insurance adjusters on claims documentation.
At 4.9 stars across 58 Google reviews, the rating is unusually strong. Only one review in the last 18 months fell below 4 stars, and the owner's response indicates it was posted to the wrong business page entirely. Multiple reviewers specifically mention Todd showing up personally on jobs and waiving charges for minor assessments.
Services
Service area
Based at 13830 Gran Bay Pkwy in southeast Jacksonville, FL. Serves Duval County (including Jacksonville Beach, Atlantic Beach, Southside, San Marco, Downtown), St. Johns County (Ponte Vedra Beach, St. Augustine, Nocatee, World Golf Village), Clay County (Orange Park, Fleming Island, Oakleaf), Nassau County (Fernandina Beach, Yulee, Callahan), and Flagler County (Palm Coast). The five-county footprint is broad for a single-location operation.
Review consensus
Todd Marshall draws the most mentions by name. Reviewers describe him doing in-person assessments, providing detailed reports, and in at least one case waiving the fee for a minor evaluation (Steve's review). Zack Kuehmeier gets praised for clean job sites, clear communication, and on-time arrivals (Mary Banks, Chad Arnold, Mark V, Doug White). Harmony Marshall is noted for handling scheduling and initial phone calls with care (Chad Arnold, Lois Foshay). Multiple reviewers highlight same-day or next-day emergency response, especially for water damage after storms or pipe bursts.
1 found across 58 total reviews at 4.9★. Rhonda Simpson described a water damage job where the company did not provide a quote, communicated only with the insurance company rather than the homeowner, and ran mold testing she did not authorize. The owner responded that the review was posted to the wrong business — All Dry Services of SE Jacksonville is not affiliated with All Dry USA (ADU), the company Simpson named in her review. The owner invited her to redirect the review.
The sole negative review names a different company entirely (All Dry USA vs. All Dry Services of SE Jacksonville), and the owner's response provides a specific factual correction rather than a template reply. Across the positive reviews, the pattern is owner involvement — Todd personally shows up on jobs, which reviewers mention repeatedly. This is consistent with a small owner-operated franchise rather than a large crew-dispatch operation.
Todd Marshall (owner/president — praised repeatedly for hands-on assessments, detailed reports, and waiving fees for minor evaluations). Harmony Marshall (VP/CFO — praised for scheduling responsiveness and initial customer contact). Zack Kuehmeier (production manager — praised for clean work, communication, and punctuality). Wyatt (crew lead — praised for work ethic and courtesy by Robert Mejia). Jared (technician — praised for knowledge and performance by Brandy Fredell, Margaret, Doug White).
With 58 reviews and a 4.9-star rating, the numbers here are strong, and the sole 1-star review was credibly posted to the wrong company. Ask for Todd by name if you want the owner on your assessment. Because they handle both testing and remediation, get an independent mold test if you want a second opinion before committing to removal work.
Keep in mind
- They do both mold inspection and mold remediation. The same company that finds the mold profits from removing it. Ask whether they will accept a third-party inspection if you want an independent assessment.
- All Dry Services of SE Jacksonville is a separate business from "All Dry USA." The similar names have caused confusion — their only 1-star review was intended for the other company. Confirm you are contacting the Jacksonville franchise at (904) 592-9111.
- Their claimed service area spans five counties (Duval, Nassau, Clay, St. Johns, Flagler), stretching from Hilliard to Palm Coast. Response times for locations at the edges of that range will vary.
- The website mentions EPA-approved methods but does not specify which removal techniques or antimicrobial products they use. Get details in writing before work starts.