Provider profile
ADU Water Fire Mold Storm
Provider snapshot
What this listing says
Jacksonville homeowners in Clay, St. Johns, Nassau, or Baker counties who need a single contractor to handle water damage, mold, and rebuilding under one roof with 24/7 dispatch.
Best for
- Homeowners in Clay, St. Johns, Nassau, or Baker counties dealing with water damage that may have caused mold growth and who want one contractor to handle the full scope from drying to rebuilding.
- Commercial property managers needing 24/7 emergency restoration for multi-family housing, warehouses, retail, or medical facilities.
- Buyers who want their restoration company to bill their insurance directly rather than managing claims themselves.
- Homeowners who discovered a hidden leak and need both leak detection and mold inspection in one visit.
About this company
ADU Water Fire Mold Storm is the Jacksonville office of All Dry USA (ADU Contractors), a national restoration company with locations across eight states. Based at 108 Badger Park Drive in Jacksonville, they operate as a full-service general contractor handling water damage, fire and smoke restoration, mold remediation, and storm damage repair for both homes and businesses. They hold Florida General Contractor license CGC1525977.
The Jacksonville office covers Clay, St. Johns, Nassau, and Baker counties. They do mold inspections, testing, and remediation in-house, meaning the same company that finds the mold also gets paid to remove it. Their mold page describes collecting samples to test for specific species and applying fungicidal treatments. They also offer leak detection, plumbing, French drains, roof tarps, board-up services, carpet cleaning, and property restoration. The website mentions IICRC certification across multiple specialties including water damage restoration, fire and smoke restoration, and applied structural drying.
All Dry USA identifies as a women-owned business and has won the Angie's List Super Service Award for over ten consecutive years. They hold EPA Lead Safe certification and OSHA credentials. The company operates 24/7 with emergency dispatch and offers free inspections and financing.
With 4.9 stars across 68 Google reviews, the Jacksonville office maintains an unusually high rating. Most reviews praise the customer service team by name, and field technicians like Devante and Megan get detailed positive mentions for thoroughness and knowledge.
Services
Service area
Headquartered at 108 Badger Park Drive in Jacksonville, FL. The Jacksonville office serves Clay, St. Johns, Nassau, and Baker counties. All Dry USA operates nationally with additional Florida offices in Boynton Beach, Fort Myers, and Winter Park, plus locations in Texas, New York, New Jersey, Connecticut, North Carolina, South Carolina, and Massachusetts.
Review consensus
The customer service team dominates the positive reviews. Janese appears in at least nine reviews for being patient, helpful, and quick to schedule inspections. Gloria gets praised in five reviews for being pleasant and helpful. Keyana appears in five reviews for attentiveness and making callers feel comfortable. Tracey and Melodie each get multiple mentions for scheduling efficiency. In the field, Devante stands out across six reviews for being knowledgeable and trustworthy. Reviewers Marsha Green and Zaria Fleming specifically mention his knowledge. Megan gets praised as an inspector who goes beyond expectations, with Karlan Sanders noting she crawled into an attic in July to find moisture and kept investigating until she found the source. KingWasabi credits Megan and her team for an emergency plumbing response.
1 found across 68 total reviews at 4.9★. One reviewer describes a drawn-out water damage project where supervisor Aaron repeatedly missed promised timelines. The reviewer says Aaron took out their AC during a Florida heat wave with a one-year-old and animals in the house, and the home reached 100 degrees. After six weeks, the reviewer says Aaron was still making promises that were not kept. The reviewer specifically separates Aaron from the rest of the crew, noting the workers deserved five stars. The owner response names Javier, the South Florida General Manager, as having stepped in to resolve the situation, and the reviewer updated to acknowledge Javier fixed things.
The review profile reveals a company with a strong customer service call center but a field supervision gap. Roughly half the reviews praise phone representatives by name for scheduling and communication, while the single negative highlights a field supervisor who over-promised and under-delivered. The fact that corporate had to intervene suggests the local supervisory layer may not always match the quality of the front-line team. The owner response was personalized and acknowledged the issue rather than using a template, which is a positive signal.
Devante (field technician — praised in six reviews for knowledge and thoroughness). Megan (inspector — praised in four reviews for detailed inspections and persistence). Janese (customer service — praised in nine reviews for patience and scheduling). Gloria (customer service — praised in five reviews for being pleasant and helpful). Keyana (customer service — praised in five reviews for attentiveness). Tracey/Tracy (customer service — praised in five reviews for efficiency). Melodie (customer service — praised in four reviews for kindness and helpfulness). Sarah (mentioned once for service). Aaron (supervisor — criticized in one review for missed timelines and miscommunication). Javier (corporate GM — credited with resolving the Aaron complaint).
The customer service team here is genuinely strong, and Devante and Megan deliver in the field. Ask for Devante or Megan specifically when scheduling your inspection. If your project involves a supervisor other than those named positively, stay on top of timelines in writing and escalate to corporate early if promises slip.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds the problem profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- This is a national franchise with offices in eight states. The Jacksonville office has its own local team, but corporate involvement was needed to resolve at least one customer complaint.
- The one recent negative review describes a supervisor named Aaron repeatedly promising timelines that were not met during a water damage project, including removing the AC during a Florida heat wave. The owner response credited corporate GM Javier with resolving the situation.
- Their service area claims cover four counties. Confirm response times for locations farther from their Badger Park Drive base in southern Jacksonville.