Provider profile
Pure Maintenance Mold Remediation - Jacksonville Beach
Provider snapshot
What this listing says
Jacksonville Beach and northeast Florida homeowners who want a patented dry fog remediation process that treats the entire property, not just the visible mold, with same-day or next-day response.
Best for
- Homeowners in Jacksonville Beach, Atlantic Beach, Neptune Beach, Ponte Vedra, and St. Augustine who need mold remediation with minimal disruption.
- Property owners dealing with both water damage and mold who want a single company handling extraction through remediation and reconstruction.
- Commercial property managers looking to minimize building downtime, since the dry fog process treats large areas in one to two days.
- Homeowners who want a free visual inspection before committing, with honest guidance on whether paid testing is actually necessary for their situation.
- Renters needing air quality test data to present to landlords or insurance companies, with testing at $199 per sample through a third-party lab.
About this company
Pure Maintenance Mold Remediation in Jacksonville Beach is a franchise location of the national Pure Maintenance brand, operating out of 1514 Roberts Dr in Jacksonville Beach. They hold exclusive rights to use a patented dry fog process in the beach communities and throughout Nassau, Duval, and St. Johns counties. The Jacksonville Beach office opened in 2023, though they have served the broader northeast Florida region since 2018.
What stands out is their two-step dry fog approach. The first pass uses an EPA-registered sterilant fog with particles small enough to penetrate crevices that liquid sprays cannot reach. The second pass applies an FDA-registered antimicrobial coating that the company says provides 90-plus days of ongoing protection. Every job includes HVAC disinfection and treatment of furnishings at no extra charge. They claim their process can handle 2,000 square feet in a single day, compared to the national average of seven-plus days. They also offer water extraction, drying, demolition, and reconstruction for full water damage restoration.
The company lists commercial clients including American Airlines, Boeing, The Bolles School, and the Tim Tebow Foundation. They offer financing through Wisetack and help with insurance claims, including referrals to public adjusters. Visual inspections and estimates are free for property owners.
A perfect 5.0 stars across 275 Google reviews is rare for any service company. The volume and consistency suggest the dry fog process and the team delivering it are landing well with customers in this market.
Services
Service area
Headquartered in Jacksonville Beach, Florida. Serves Nassau County, eastern Duval County, and St. Johns County, including Atlantic Beach, Neptune Beach, Ponte Vedra, Ponte Vedra Beach, St. Augustine, St. Augustine Beach, Fernandina Beach, Amelia Island, Nocatee, Palm Valley, and Vilano Beach. Jacksonville proper is handled by a separate Pure Maintenance location.
Review consensus
Greg Kershner is by far the most mentioned staff member, praised consistently for honest assessments, clear explanations, and willingness to recommend low-cost or DIY solutions when the situation does not warrant a full remediation job. Multiple reviewers specifically note that Greg told them they did not have a mold problem and did not try to upsell. Josh draws praise for quality remediation work and being thorough. Nate is highlighted for same-day emergency response, personal follow-up after a customer injury, and reasonable pricing. Bobby is praised for hard work and answering questions. Reviewers frequently mention fast response times, free inspections, and the team's willingness to educate rather than pressure.
1 found across 275 total reviews at 5★. The only recent negative is a 3-star review from a Local Guide who initially praised the team but updated after experiencing condensation issues post-treatment. The reviewer had been told during the initial visit that the treatment would prevent future moisture, but condensation returned within days. When the reviewer contacted the team, they were told nothing additional could be done. The owner's response, written before the update, directed the customer to Donnie Salter at a direct phone number but did not address the specific condensation concern.
The review pattern shows a company that wins trust through honesty during free inspections. Greg Kershner in particular generates reviews by telling people they do not need remediation when they do not. This no-pressure approach drives word of mouth and repeat referrals. The single negative suggests a gap between the sales promise (condensation will not return) and post-service follow-through when it does. The owner response was clearly written before the reviewer updated their rating, leaving the actual complaint publicly unresolved.
Greg Kershner (inspector/technician — overwhelmingly positive, most-mentioned staff member). Josh (remediation technician — positive, praised for bathroom work and thoroughness). Nate (technician — positive, praised for same-day response, follow-up, and honest communication). Bobby (technician — positive, praised for hard work and responsiveness). Samuel (technician — positive, praised for speed and politeness). Chance (technician — positive, mentioned alongside Bobby for teamwork). Jackie (office staff/phone — positive, praised for pleasant and efficient phone interactions). Donnie Salter (office manager — mentioned in owner response, provided direct phone number for follow-up).
Ask for Greg Kershner if you want an honest assessment of whether you even need remediation. Multiple reviewers confirm he will tell you to skip the service if the situation does not warrant it. If you do proceed with a job, confirm in writing what the treatment is expected to resolve and what follow-up looks like if issues persist after treatment.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that tells you whether you have a problem also profits from fixing it. Florida recommends independent assessors for properties with more than 10 square feet of visible mold, and Pure Maintenance acknowledges this on their website while noting compliance is not legally required.
- This is a franchise operation. Service quality depends on the local team, not the national brand. The patented dry fog technology is standardized, but the people running inspections and jobs are specific to this Jacksonville Beach location.
- One reviewer initially gave 5 stars but dropped to 3 after post-treatment condensation concerns were dismissed by the team. The owner response was written before the update, so the follow-up complaint went unaddressed publicly.
- Their website makes broad marketing claims about being '1000X more effective' and having the 'lowest cost per square foot in Florida.' These are self-reported figures without independent verification.
- They are closed on Sundays and their standard hours are 8 AM to 5 PM Monday through Saturday. Emergency response is within 48 hours, not necessarily same-day.