Provider profile
ServiceMaster DSI - Fort Myers
Provider snapshot
What this listing says
Fort Myers and Lee County property owners dealing with mold after water damage or hurricane season, especially those who want a single company to handle water extraction through mold remediation under one insurance claim.
Best for
- Fort Myers and Lee County homeowners with water damage that has led to mold growth, who want one company to manage the full restoration process.
- Commercial property managers — offices, retail, medical facilities — who need mold remediation with minimal business disruption and insurance coordination.
- Snowbirds returning to Southwest Florida condos who discover mold growth that started while they were away.
- Property owners who prefer working with a national franchise brand that carries standardized training and can scale up for large losses.
About this company
ServiceMaster DSI is a franchise of the national ServiceMaster Restore brand, headquartered on Arc Way in Fort Myers. Their primary identity is disaster restoration — water damage, fire, and storm recovery — with mold remediation as a component of that broader service. They handle both commercial and residential work across Lee County.
Their mold process uses moisture meters and infrared cameras for detection, containment with negative air pressure, HEPA filtration for removal, and commercial-grade dehumidification to address the moisture source. They also mention post-remediation air quality testing and hydroxyl generators for odor treatment. None of this is unusual for a well-equipped restoration company, but the full water-to-mold pipeline under one roof is convenient in a market where hurricane damage often creates mold problems weeks after the initial event.
ServiceMaster Restore has operated nationally since 1929, with over 800 franchise locations. The Fort Myers franchise operates under the "DSI" name and serves the broader Southwest Florida coast. The franchise model means national resources and standardized training through their Quality Restoration Vendor (QRV) program, but day-to-day work depends on the local franchise crew.
At 4.5 stars on Google with 42 reviews and zero negatives in the last 18 months, the rating is solid. The review count is modest for a company serving a metro area this size, which may reflect a mix of commercial clients (who review less often) and insurance-referred work (where customers don't always choose the provider themselves).
Services
Service area
Headquartered in Fort Myers, Florida at 6451 Arc Way. They list Naples, Cape Coral, Lehigh Acres, and Estero as named service areas, covering Lee County and parts of Collier County. The coverage area is reasonable for a restoration franchise in Southwest Florida.
Review consensus
Fast emergency response is the most consistent theme — multiple reviewers describe same-day or next-day arrival for water emergencies. Caleb (also spelled Kaleb) appears in three separate reviews from 2025-2026 and draws praise for communication and patience. Geo is named twice for communication skills. Jim is mentioned in two reviews spanning 2022 and 2026, suggesting long tenure, with reviewers praising his team organization. Amber gets credit for handling the office side with follow-through during extended projects. Several reviewers note the crew handled insurance coordination directly, reducing their burden.
0 found across 42 total reviews at 4.5★. No negative reviews found in the 18-month window. With 42 total reviews at 4.5 stars, there are likely older complaints, but they have been excluded from this assessment per recency rules.
The review timeline shows a cluster of 5-star reviews in March 2019 (eight reviews in two days), which is consistent with a review solicitation push — common among franchise operations building their early Google presence. More recent reviews from 2025-2026 come at a natural pace and include specific details about named staff and job scope, lending them credibility. The absence of any recent negatives is notable but hard to interpret with this review volume.
Caleb/Kaleb (technician/crew lead — positive across 3 reviews for communication and efficiency). Geo (technician — positive across 2 reviews for communication and professionalism). Jim (manager/team leader — positive across 2 reviews for organization). Johnathan (crew lead — positive, praised for emergency response). Joey (technician — positive, praised for efficiency). Anthony (technician — positive, praised for professionalism). Amber (office staff — positive, praised for follow-through and compassion). Edgar Martinez (technician — positive). Reynaldo Hernandez (technician — positive). Bob Yorty (technician — positive). Carlos (technician — positive). Travis (crew lead — positive across 2 reviews). Angel (technician — positive). Stacy (office staff — positive, praised for handling hoarding intake). Eddie (technician — positive across 2 reviews for cleaning work). Sarah (office/scheduling — positive). Bob Wright (owner — mentioned positively by a business associate).
The review record is clean but thin. Ask for Caleb or Geo if you want a crew lead reviewers have specifically praised for communication. Since they handle both testing and remediation, get a second opinion on the mold scope before signing off on a large job. Their strength is clearly the water-to-mold pipeline — if your mold problem started with a leak or flood, they are set up to handle the full sequence.
Keep in mind
- They do both mold testing and mold remediation. When the same company identifies the problem and sells the fix, there is an inherent conflict of interest. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise operation. The national brand sets standards, but service quality depends on the local crew. The Fort Myers team appears stable based on recurring staff names in reviews, but franchise staff turnover is always a factor.
- Their Google category is 'Water damage restoration service,' and mold work is a subset of their broader restoration business. If you need mold-only work unrelated to water damage, confirm they treat it with the same priority.
- With 42 reviews over several years, the review volume is low for a company covering Fort Myers, Naples, Cape Coral, and Lehigh Acres. Insurance-referred customers may not leave reviews, so the sample may not represent the full range of experiences.