Provider profile
FP Property Restoration
Provider snapshot
What this listing says
Fort Myers and Southwest Florida homeowners dealing with post-hurricane or water-damage mold who want a multi-office restoration company that handles remediation through reconstruction under one roof.
Best for
- Southwest Florida homeowners needing mold remediation after water damage or hurricane events, especially in Lee, Collier, and Sarasota counties.
- Property managers and commercial facilities that need a single contractor to handle water extraction, mold removal, and reconstruction without coordinating multiple vendors.
- Insurance-referred jobs where the carrier already has a relationship with FP Restoration and wants a preferred vendor.
- Large-scale disasters — multi-unit buildings, community-wide hurricane damage — where the company can deploy scaled crews across its seven Florida offices.
- Homeowners who want mold remediation and full rebuild handled by the same company rather than hiring separate contractors.
About this company
FP Property Restoration is a multi-office restoration company headquartered in Fort Myers, Florida, with branches in Sarasota, Tampa, Naples, Orlando, and Pensacola. They hold both a Florida mold remediator license (MRSR2615) and a mold assessor license (MRSA2437), along with general contractor, plumbing, and HVAC credentials. Mold is one piece of their operation — they also handle water damage, fire damage, and storm recovery, and they scale crews for large disasters through a national catastrophe response program.
What stands out is the scope. They carry IICRC certification and use HEPA filtration, negative air scrubbing, containment, and antimicrobial treatments during mold work. A third-party mold assessor handles post-remediation testing. They claim 24/7 availability with a 30-minute response time and offer a PREP (Planned Readiness Eliminates Panic) program for pre-disaster planning. They work directly with insurance carriers and list themselves as a preferred vendor for several insurers.
The company has been recognized on the Inc. 5000 list and is a member of NORMI (National Organization of Remediators and Mold Inspectors). With seven offices across Florida and the ability to deploy teams for catastrophe response, they operate at a scale most mold-only companies cannot match.
4.6 stars across 457 Google reviews is solid for a company this size. The sheer volume of reviews naming individual field technicians — Phavong, Dom, Joseph, PK, Enrique — suggests a stable, experienced crew rather than rotating subcontractors.
Services
Service area
Headquartered in Fort Myers, Florida, with offices in Sarasota, Tampa, Naples, Orlando, and Pensacola. They list service areas spanning much of the state, from the Panhandle (Pensacola, Gulf Breeze, Milton) through Central Florida (Orlando, Kissimmee, Lakeland, The Villages) to Southwest Florida (Fort Myers, Cape Coral, Naples, Bonita Springs, Marco Island) and the Gulf Coast (Sarasota, Bradenton, St. Petersburg, Tampa). The reach is broad — confirm crew availability and response time for locations far from one of their seven offices.
Review consensus
Field technicians get named repeatedly and consistently. Phavong appears in more than 20 reviews and draws praise for speed, thoroughness, and courtesy. Dom (Dominick) appears in a similar number, often paired with Phavong, and reviewers describe him as friendly and efficient. Joseph, PK, and Enrique round out the most-mentioned crew. Leann (Lianne) is praised for being careful with belongings and considerate of families. On the project management side, Pat Holley gets credit for clear communication and daily updates, Devin McKeon for finalizing restorations, and Mike L. for turning around a project that started poorly. Reviewers consistently highlight fast response times — several mention crews arriving within an hour or two — and the team's willingness to explain what they're doing as they work.
3 found across 457 total reviews at 4.6★. Kimberly Kuhn's review details a litany of reconstruction problems: mismatched baseboard colors, gaps between trim and walls, improperly cut floor tiles with cement in the grout lines, a shower floor that doesn't slope toward the drain, cemented-over drain screws, a toilet reinstalled without anchoring screws, nicks in a marble countertop, and a bed damaged when the crew slid it despite being told not to. She also notes four different crews were sent to her home, suggesting coordination problems. The owner's response praised the water damage work but did not address the construction complaints. Aimee Buechner's review reflects frustration that FP requires landlord permission for rental inspections — the owner's response explains this is a legal requirement and offers to coordinate with both tenant and landlord. Kiwana Taylor-Chochola describes being billed for emergency board-up work after a tornado when her insurance didn't pay — she says her insurance company sent FP, not her. No owner response was posted.
FP Restoration's reviews split along a clear line: their emergency water extraction and mold remediation crews earn strong praise, but the reconstruction phase — the rebuild after mitigation — is where complaints surface. This is common in full-service restoration companies where the mitigation team and the rebuild team operate differently. The owner's response pattern also varies: the response to Kimberly's detailed construction complaints praised the initial water work and mentioned replacing bed sliders but ignored the tile, baseboard, shower, and toilet issues. The response to Aimee's complaint was personalized and substantive. One review got no response at all. The 3-star review from Paola Valverde reads as positive despite the rating, and the owner's response references Ashley Abeln by name — suggesting good internal tracking of client interactions.
Phavong (field technician — consistently positive across 20+ reviews). Dom/Dominick (field technician — consistently positive across 15+ reviews). Joseph (field technician — positive). PK (field technician — positive). Enrique (field technician — positive). Lisardo/Lizardo (field technician — positive). Arielle (field technician — positive). Leann/Lianne/LeeAnn (field technician — positive, noted for care with belongings). Emilio (field technician — positive). Mike/Michael/Mike L. (project manager — positive, praised for communication and turning around a troubled project). Tony (field technician — positive). Braulio (field technician — positive). Pat Holley (project manager — positive, praised for communication). Devin McKeon (operations manager — positive). Maria Rodriguez (field technician — positive, praised for treating clients like family). Ashley Abeln (coordinator — positive, referenced in owner response). Greg Day (role unclear — positive shout-out). Erick (consultant — positive, praised for respect and honesty). Ignacio (field technician — positive). Don (field technician — positive). Pabon (field technician — positive).
FP Restoration's mitigation and mold crews are a genuine strength — Phavong, Dom, and the core field team earn praise that's specific and consistent. The risk is in the reconstruction phase: if your job goes beyond remediation into rebuild, pin down who manages the construction, get a single point of contact, and document everything before walls go back up. Ask for Mike L. or Pat Holley as your project manager if the job is large enough to need one.
Keep in mind
- FP Restoration holds both a mold remediator license and a mold assessor license. They do testing and remediation under the same roof. Their website says a third-party assessor handles post-testing, but ask who performs the initial assessment and whether that assessor is truly independent of FP.
- This is primarily a restoration company, not a mold-only specialist. Mold work is one of several service lines alongside water, fire, and storm damage. If you need focused mold expertise rather than broad restoration services, confirm the mold team's specific experience.
- One recent negative review describes serious reconstruction quality problems — mismatched baseboards, improperly sloped shower floor, gaps in tile work, and four different crews cycling through the same home. The owner's response did not address the construction complaints directly.
- Tenant access is limited. FP requires landlord permission before inspecting rental properties, which is a legal requirement in Florida but means tenants cannot independently hire them for mold assessment.
- Their service area spans nearly all of Florida, from Pensacola to Fort Myers to Orlando. Confirm response time and crew availability for locations far from their seven offices.