Provider profile
DryZone Inc - Water Damage and Mold Clean Up Services
Provider snapshot
What this listing says
Southwest Florida homeowners dealing with water damage or mold who want a family-owned restoration company with two offices (Naples and Fort Myers) and 25+ years of local experience.
Best for
- Naples, Fort Myers, and Cape Coral homeowners who need mold remediation or water damage restoration from a single local company.
- Property owners who want testing-through-rebuild handled by one team rather than coordinating multiple contractors.
- Condo associations and commercial properties in Lee or Collier County needing a restoration company with a track record on multi-unit projects.
- Homeowners filing insurance claims who want a company that documents damage and bills the carrier directly.
- Seasonal residents who need a responsive local team while away — reviewers mention receiving photo updates remotely.
About this company
DryZone is a family-owned restoration company based in Fort Myers and Naples, serving Southwest Florida since 1999. They handle water damage, mold remediation, mold testing, fire damage, remodeling, and duct cleaning across Lee and Collier counties. Two offices let them promise 30-minute response times to most of the region. The leadership team — Rudy (VPO), Maria (CFO), and Alex (Production Manager) — is visible on the website and regularly named in reviews.
What stands out: DryZone holds IICRC, NORMI, and ACAC credentials and uses a six-step mold remediation process that includes containment with negative air pressure, HEPA vacuums, air scrubbers, and antimicrobial treatment. They perform both mold testing and remediation in-house, which is convenient but creates a conflict of interest worth understanding. Their water damage work includes thermal imaging for leak detection and commercial-grade dehumidification. They also handle construction and rebuild work after remediation, so a single company manages the job from emergency through repair.
DryZone is explicitly not a franchise. Multiple reviewers note they use their own employees rather than subcontractors. A dedicated project manager is assigned to each job, which reviewers consistently mention as a positive. They work directly with insurance carriers and handle documentation and billing.
4.9 stars across 103 Google reviews is unusually high for a restoration company with this volume. The review base spans several years and includes commercial accounts (condo associations, businesses), not just residential homeowners.
Services
Service area
DryZone operates from two offices: Naples (4595 Progress Avenue) and Fort Myers (13850 Treeline Avenue S). They serve Lee and Collier counties, including Naples, Fort Myers, Cape Coral, Bonita Springs, Marco Island, Estero, Lehigh Acres, and surrounding communities. Response times are 30 minutes for Naples and Fort Myers, 45 minutes for Cape Coral and Marco Island.
Review consensus
Reviewers consistently name specific team members: Julio Hernandez for on-site knowledge and communication, Jack for honest and reliable remediation work, Rudy for detailed walkthroughs and estimates, and Monica and Maria for responsive office coordination. Speed comes up repeatedly — multiple reviewers report technicians arriving within 30 minutes of a call, including after-hours emergencies. Several reviewers highlight that DryZone uses its own employees rather than subcontractors. Commercial clients (condo associations, businesses) and residential homeowners both report positive experiences. Multiple reviewers specifically praise daily progress updates and photo documentation sent during multi-day projects.
1 found across 103 total reviews at 4.9★. The single recent 1-star review (from John M, April 2025) describes Monica in the office as rude during an interaction. The owner's response clarifies this was a job application interaction, not a customer service call, and states they are reviewing their communication processes. This is a one-off with unusual context — the reviewer was a job applicant, and single-review accounts warrant some caution. No customer-facing complaints appear in the recent negative window.
The near-total absence of recent customer complaints is notable for a restoration company with 103 reviews. The single 1-star review comes from a job applicant, not a customer, and the owner responded with a personalized explanation rather than a template. The company responded to 100% of recent negative reviews. The review base includes a mix of residential homeowners, condo associations, and commercial accounts, suggesting consistent service across property types.
Rudy (VPO — praised for detailed estimates and walkthroughs). Maria (CFO — praised for office support and patience). Monica (office staff — praised by multiple reviewers for communication and customer service; one 1-star from a job applicant called her rude). Alex (Production Manager — praised for carpet cleaning and remediation work). Julio Hernandez (field tech/project manager — praised repeatedly for knowledge, communication, and attention to detail). Jack (field tech — praised across multiple reviews for honesty, reliability, and keeping customers informed). Leanette/Leahanete (field tech — paired with Jack on remediation jobs). Michael (field tech — praised for mold remediation work). Edwin (field tech — praised for attention to detail). Jason (field tech — carpet cleaning). Tyler (field tech — carpet cleaning). Jesse Flowers (field tech — praised for plumbing knowledge). Ted Magee (contractor — praised for remodel work). Paz (field team — praised for remodel work). Tim (carpenter — praised for repair quality). Geoff (estimator — praised for knowledge and clear scope of work). Mike (field tech — praised for drywall and paint work).
DryZone's review record is strong — 4.9 stars with 103 reviews and essentially no customer complaints in the recent window. Ask for Julio or Jack if your project involves mold remediation; both are named repeatedly for clear communication and reliable follow-through. Since they do both testing and remediation, consider getting an independent mold test first or asking them to use a third-party lab for clearance testing.
Keep in mind
- DryZone performs both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Ask whether they will accept a third-party test, or get an independent inspection first.
- The website claims 30-minute response across Southwest Florida, but Cape Coral and Marco Island pages list 45-minute response times. Confirm realistic arrival times for your specific location.
- Their service scope is broad — water damage, mold, fire damage, remodeling, carpet cleaning, duct cleaning. Broad-scope companies sometimes stretch thin on specialized mold work. Ask who specifically will be on your mold job and what their credentials are.
- One reviewer (a job applicant, not a customer) reported a negative phone interaction with office staff. The owner's response acknowledged the situation and committed to reviewing communication processes.