Provider profile
SERVPRO of Ft. Lauderdale Central Wilton Manors
Provider snapshot
What this listing says
Fort Lauderdale, Wilton Manors, and Lauderdale Lakes homeowners dealing with mold after water damage who want a single SERVPRO franchise team to handle extraction, remediation, and reconstruction under one contract.
Best for
- Fort Lauderdale, Wilton Manors, or Lauderdale Lakes residents who discover mold after a water leak and need both water extraction and mold removal from one company.
- Condo and apartment owners in multi-unit buildings who need a team experienced with shared-wall water intrusion and mold spreading between units.
- Commercial property managers needing 24/7 emergency mold and water damage response with insurance documentation handled in-house.
- Homeowners who want remediation and reconstruction done by the same company so they avoid coordinating multiple contractors.
About this company
SERVPRO of Ft. Lauderdale Central / Wilton Manors operates as an independently owned franchise out of a central Fort Lauderdale facility at 3315 SW 13th Ave. Michael Panster and Joshua J. Marazzito own this location. Mold remediation is one piece of a broader restoration operation that primarily handles water damage, fire damage, and storm recovery for both homes and businesses across Broward County.
The mold page lists sporicidal products, surface wiping, sanding, soda blasting, and controlled demolition as remediation methods. The franchise holds a general contractor license, which means it handles build-back after removing damaged materials rather than subcontracting reconstruction. The website references air scrubbers, HEPA vacuums, antimicrobial treatments, and containment as part of its mold process. Technicians carry AMRT (Applied Microbial Remediation Technician) credentials. The company also stocks pre-loaded trailers for rapid deployment and operates 24/7 phone lines.
Panster's team invests time in Broward County community organizations including Big Brother Big Sister, the Florida AIDS Walk, the MS Society, and the American Red Cross.
A 5.0-star rating across 117 Google reviews is rare for any restoration company, let alone a franchise. Zero negative reviews appeared in the last 18 months. That track record stands out in a market where restoration companies routinely draw complaints about pricing, timelines, or communication gaps.
Services
Service area
Headquartered at 3315 SW 13th Ave in Fort Lauderdale, FL. The website lists three service cities: Fort Lauderdale, Lauderdale Lakes, and Wilton Manors, all within Broward County. This is a tightly defined service area for a franchise that serves one of Florida's densest metro zones.
Review consensus
Ralph is the most frequently named technician across the review set, appearing in at least 15 reviews. Reviewers describe him as efficient, knowledgeable, and good at explaining the drying process. Keith draws praise for his work ethic and positive attitude, with one reviewer noting he made a difficult family situation easier. Jackson gets mentioned for being polite, detail-oriented, and ambitious. Jose earns recognition both as a field technician and as a project representative who coordinates with homeowners throughout the drying timeline. Multiple reviewers name large teams by first name, suggesting this location deploys crews of 3-5 people on jobs. Speed of response is the single most repeated theme: reviewers describe same-day arrivals, fast equipment setup, and crews arriving within hours of a call.
0 found across 117 total reviews at 5.0★. No negative reviews from the last 18 months exist in the data set. Without recent complaints, there are no patterns to report.
The review set contains a cluster of reviews from late February 2026 that reference a building fire. Ralph, Keith, Jackson, Carlos, Luis, and Alexandro all appear in reviews from the same multi-unit incident. This explains part of the high volume: a single large event generated multiple reviews from different residents in the same building. The same dynamic likely inflates both the review count and the consistency of praise. One review from Yaslin Luna appears twice on the same date with different text, which could be an accidental double-post. One review from Benjamin A. (February 2025) praises Ava Thomas and T&T Choice Homes, which is a different company entirely and was likely posted to the wrong listing.
Ralph (technician — positive, most frequently named across 15+ reviews for water extraction, drying, mold cleanup, and sewage work). Keith (technician — positive, praised for efficiency, positive attitude, and calm demeanor). Jackson (technician — positive, described as polite, ambitious, and detail-oriented). Jose (technician/project representative — positive, handles field work and client coordination). Carlos (technician — positive, part of crew deployments). Luis (technician — positive, praised in Spanish-language reviews for good work). Jefferson/Jheferson (technician — positive, mentioned in Nashville ice storm deployment and local jobs). Fabiola (technician — positive, content packing and inventory work). Max (technician — positive, duct cleaning and emergency response). Nereida (technician — positive, praised for being compassionate and thorough). Austin (technician — positive, duct cleaning and water damage). Victor (construction/technician — positive, reconstruction and remediation). Ruben (construction — positive, unit reconstruction). Helen (technician — positive, A/C cleaning and content work). Victoria (technician — positive, floor removal and cleaning). Jhon/John (technician — positive, clear communication and job management). Jonathan (technician — positive, cleanup and plumbing-related work). Stephanie/Stefhany (technician — positive, ice storm deployment). Mario (technician — positive, fast work). David (technician — positive, duct cleaning). William (technician — positive, emergency response). Maria (technician — positive, cleaning and post-construction work). Nick/Nicholas G. (technician — positive). Desmond (team lead — positive). Nelson (technician — positive, cleaning). Justin (technician — positive). Gio (technician — positive). Daniel (technician — positive, packing). Gorman (technician — positive, packing). Jason (technician — positive, water damage). Alexandro (technician — positive, fire response). Eddy (technician — positive). Estarling (technician — positive).
This SERVPRO franchise delivers consistently fast water and mold response in central Fort Lauderdale, with Ralph, Keith, and Jackson as the standout technicians reviewers name most often. Ask for an independent mold test before agreeing to remediation, and confirm the scope and pricing in writing since the company handles everything from testing through reconstruction.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that identifies the problem profits from fixing it. Get an independent mold assessment before committing to remediation work.
- SERVPRO is a franchise. The quality of this specific location under Panster and Marazzito does not transfer to other SERVPRO locations. If you are referred to a different franchise for overflow work, vet that location separately.
- Mold remediation is a secondary service here. Water damage restoration drives the bulk of their business. Ask how many dedicated mold-only jobs this location completes per month.
- The website lists a service area of Fort Lauderdale, Lauderdale Lakes, and Wilton Manors. If your property falls outside those three cities, confirm they will service your address before scheduling.
- The 5.0 rating with zero recent negatives is unusual. A company this active should generate some friction. Ask past clients for references beyond what Google shows.