Provider profile
DrySteam Cleaning & Restoration
Provider snapshot
What this listing says
Fort Lauderdale and Broward County homeowners dealing with mold after water damage who want a single family-owned company to handle dryout, remediation, and post-cleanup carpet and upholstery restoration.
Best for
- Broward County homeowners who need mold remediation tied to a recent water event and want one company to handle dryout through final cleaning.
- Condo and rental property managers who need a reliable vendor for recurring carpet, tile, or upholstery cleaning with quick scheduling.
- Boat owners and yacht managers in Fort Lauderdale needing onboard cleaning services.
- Homeowners with pets or young children who want cleaning products that avoid harsh chemicals.
- Commercial properties like hotels, offices, or churches needing large-scale carpet or tile restoration.
About this company
DrySteam Cleaning & Restoration is a family-owned operation based in Fort Lauderdale that started as a carpet and upholstery cleaning company and expanded into water damage restoration and mold remediation. John and Kelly run the office; their technicians handle everything from residential couches to commercial buildings, yachts, and private jets across Broward County.
The company uses truck-mounted steam systems that produce higher heat and pressure than typical portable units. Their cleaning products are enzyme and alkaline based, marketed as safe for pets and children. For mold work, they offer free onsite inspections and handle the full cycle: drywall removal, air decontamination, and anti-microbial treatment. They also assist with insurance claims on water damage jobs.
DrySteam claims over thirty years of combined experience and runs background checks on all employees. They hold a BBB A+ rating and are available 24/7 for emergency water damage calls, advertising a roughly 30-minute response time.
With 157 Google reviews and a 4.9-star rating, DrySteam sits well above the local average. The volume of repeat customers and property managers in their reviews suggests strong word-of-mouth loyalty in Broward County.
Services
Service area
DrySteam is headquartered in Fort Lauderdale, Florida and covers Broward County daily, including Hollywood, Pompano Beach, and surrounding cities. They claim availability from Miami to West Palm Beach and Boca Raton, though their core presence is in Broward County. Confirm response times for locations outside central Broward.
Review consensus
Noah appears in more positive reviews than any other technician, praised for politeness and attention to detail on upholstery and carpet jobs. John is repeatedly named by mold and water damage customers as responsive, honest, and willing to explain the full process. Kelly handles scheduling and is described as accommodating and easy to work with. Reviewers consistently mention fair pricing, same-day or next-day availability, and results that exceeded expectations. Multiple property managers and repeat customers appear in the reviews, including one who has used them for years across several rental properties.
2 found across 157 total reviews at 4.9★. Dylan's 1-star review describes a no-show for a mattress cleaning appointment. He rearranged his schedule and the company never arrived. The owner responded that there was a scheduling misunderstanding and he had Dylan booked for the following day. Cheryl Sharpe's 3-star review describes an upholstery job ($225 for a couch, loveseat, recliner, and rug) that was completed in 30 minutes. She felt it was rushed, the company returned days later for a redo, and the results were still unsatisfactory. She did note that John and his wife were pleasant to deal with. The owner apologized and offered another visit.
Both negatives point to a gap between the office experience and the field execution. John and Kelly consistently earn praise for communication and customer care, but the cleaning crews occasionally deliver uneven quality. The owner responds to 100% of negative reviews with personalized replies that engage with the specifics rather than using template language, which suggests active reputation management and genuine concern about complaints.
Noah (technician — consistently praised for politeness and quality work). John (owner/operations — praised for responsiveness, honesty, and mold/water damage expertise; also praised by the 3-star reviewer). Kelly (office/scheduling — praised for accommodating schedules). Fabian (technician — praised for politeness). Scott (technician — praised for communication and quality). Zach/Zack (technician — praised across many reviews for carpet and upholstery work). Josh (technician — praised for knowledge and quality). Rick (technician — praised once for carpet work). Norman (technician — praised once for efficiency). Ant (technician — praised once for courtesy). Frank (technician — praised once for communication).
DrySteam delivers strong results on carpet and upholstery cleaning, and their office team makes scheduling easy. For mold and water damage work, ask for John directly and get specifics about which technicians will be on your job. Confirm upfront what happens if you are not satisfied with the cleaning results, since one recent customer went through two rounds without resolution.
Keep in mind
- DrySteam offers both mold inspections and mold remediation. That creates a conflict of interest: the same company diagnosing the problem profits from fixing it. Get an independent mold assessment before committing to their remediation services.
- Their core identity is carpet, tile, and upholstery cleaning. Mold remediation is a secondary service line, so ask about the specific training and credentials of the technician assigned to your mold job.
- One recent reviewer paid $225 for upholstery cleaning and found the work rushed, requiring a return visit that still did not meet expectations. Clarify what a redo looks like if you are not satisfied.
- Their service area claims stretch from Miami to West Palm Beach, which spans roughly 70 miles. Confirm availability, response times, and any travel fees for locations outside central Broward.