Provider profile
SERVPRO of New Smyrna Beach-Titusville
Provider snapshot
What this listing says
Volusia and Brevard County homeowners dealing with water damage or mold after a leak or flood who want a SERVPRO franchise with same-day response and in-house reconstruction.
Best for
- Homeowners in Edgewater, New Smyrna Beach, Titusville, and Ponce Inlet who need water damage or mold handled under one roof with reconstruction included.
- Property owners who want the same company to remediate mold and then rebuild the affected area rather than coordinating separate contractors.
- Airbnb and rental property owners needing fast emergency response -- multiple reviews describe crews arriving within one to two hours, including middle-of-the-night calls.
- Commercial property managers in Volusia or Brevard County looking for a single-vendor restoration and cleaning contract with insurance coordination.
About this company
SERVPRO of New Smyrna Beach-Titusville is a restoration franchise based in Edgewater, Florida, covering South Volusia and Northern Brevard counties. They hold a State of Florida Mold Remediation Contractor license and handle water damage, mold, fire, storm, sewage, and biohazard cleanup for both residential and commercial properties. They also do reconstruction, so the same company that tears out your drywall can put it back.
Their mold remediation page describes a seven-step process: assessment, containment with negative air systems, HEPA filtration, antimicrobial treatment, removal of contaminated materials, cleaning, and restoration. They also offer air duct and HVAC cleaning, contents packout with digital inventory tracking, and document restoration. The reconstruction capability means they can take a job from initial water extraction through to finished walls and flooring without handing you off to a general contractor.
Owners David and Svetlana Shirazyan opened their first SERVPRO franchise in 2015 in St. Augustine, then expanded to cover Flagler County and this New Smyrna Beach-Titusville territory. David came from 16 years in business management at JP Morgan Chase and Bank of America. They are members of the Southeast Volusia Chamber of Commerce.
4.7 stars across 81 Google reviews is strong for a restoration company. Only one review below 4 stars appeared in the last 18 months, and that reviewer still rated the work itself positively. The volume of reviews naming specific technicians suggests a stable field team.
Services
Service area
Based in Edgewater, Florida. Covers South Volusia County and Northern Brevard County, including New Smyrna Beach, Titusville, Ponce Inlet, Port St. John, Mims, Cape Canaveral Air Force Station, Kennedy Space Center, Sharpes, Courtenay, and North Merritt Island. Reviews also come from Daytona Beach Shores and Port Orange, suggesting actual coverage extends beyond the listed cities.
Review consensus
Chris is the most frequently named technician across the reviews, appearing in more than 15 separate five-star ratings. Reviewers describe him as knowledgeable, communicative, and willing to explain the process and answer questions at length. Kent Allen is praised for daily moisture monitoring and follow-through. Devin and Edwin are named together in multiple reviews for being respectful and cost-conscious. Romeo, Gilbert/Gilberto, Tom, and Cole also draw individual praise. Several reviewers specifically note crews arriving within one to two hours, including 3 AM calls. Brittany is mentioned for handling non-standard assessment work. Multiple reviews mention the team keeping costs down and being respectful of property.
1 found across 81 total reviews at 4.7★. The single recent complaint (3 stars) came from David Thompson in April 2025. He was managing a property in Florida from Maryland and asked the assigned technician to provide end-of-day updates for five consecutive days. Not once did the tech follow through -- Thompson had to call in every time to get status. He rated the actual work quality positively. The owner responded same-day, acknowledged the failure, and said they would use the feedback to improve communication. No 1-star or 2-star reviews appeared in the 18-month window.
The overwhelmingly positive review pattern and high staff-naming rate suggest a franchise with good crew retention and field-level accountability. Chris in particular has built what amounts to a personal reputation within the business. The single communication complaint, while isolated, points to a structural risk common in restoration: field technicians are focused on the physical work and may deprioritize client updates, especially for absentee owners. The owner's same-day, personalized response to the negative review shows active reputation management rather than template deflection.
Chris (technician -- strongly positive across 15+ reviews). Kent Allen (technician/supervisor -- positive, praised for monitoring and follow-through). Devin/Devon (technician -- positive, paired with Edwin). Edwin (technician -- positive, paired with Devin). Romeo (technician -- positive). Gilbert/Gilberto Marcial (technician -- positive). Tom (technician -- positive). Bronson (technician -- positive). Israel (technician -- positive). Pablo (technician -- positive). Brandon (technician -- positive). Donald (technician -- positive). Levi (technician -- positive). Kristopher (technician -- positive). Eric (technician -- positive). Gabriel (technician -- positive). Sergio (technician -- positive). Seth McKee (project manager -- positive). Davonte (technician -- positive). Cole (technician -- positive). Deangelo (technician -- positive). Mark (technician -- positive). Josh (technician -- positive). Brittany (assessment -- positive). Noah (technician -- positive). Diego (technician -- positive). Jake (technician -- positive). Martin (technician -- positive). Warren (technician -- positive). Cody (technician -- positive). Lenny (technician -- positive). David (technician -- positive).
This franchise has an unusually clean review record for a restoration company. Ask for Chris by name if you want the technician reviewers praise most consistently. If you will not be present during the work, put your communication expectations in writing upfront -- that is the one area where this company stumbled.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest -- the company identifying the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Communication was flagged in the one recent negative review. The customer managed a job from out of state and could not get the technician to send daily updates despite asking five times. If you will not be on-site during the work, set communication expectations in writing before the job starts.
- This is a franchise, not an independent local company. Work quality and responsiveness can vary depending on which crew is assigned. The SERVPRO brand provides training standards, but the day-to-day experience depends on local management and staff.
- Their claimed service area spans from New Smyrna Beach to Cape Canaveral Air Force Station and North Merritt Island -- roughly 60 miles of coastline. Confirm response times for the edges of that coverage area.