Provider profile
Total Care Restoration
Provider snapshot
What this listing says
Doral-based homeowners and property managers across Miami-Dade and Broward who need 24/7 water damage response with same-day mold remediation from a bilingual, IICRC-certified crew.
Best for
- Homeowners in Doral, Hialeah, and Miami Lakes who need fast response — the office is 15-25 minutes from these areas.
- Spanish-speaking property owners who want to communicate in their language throughout the restoration process.
- Property managers handling water emergencies in multi-unit buildings, where the crew has shown it can scale up to large jobs and work late hours.
- Commercial properties like retail storefronts and warehouses that need to minimize downtime after water or fire damage.
- Homeowners dealing with AC-related mold, which the company identifies as the most common mold cause in South Florida.
About this company
Total Care Restoration is a Doral-based restoration company serving Miami-Dade, Broward, and Palm Beach counties. They handle water damage, fire damage, mold remediation, storm damage, sewage cleanup, and roof tarping for both residential and commercial properties. They hold Florida Mold Remediator license #MRSR2596 and operate as an IICRC-certified firm (#219076). They also do their own mold testing and air quality inspections, which means they both diagnose and treat the same problem.
Their mold remediation process uses containment barriers, negative air pressure, HEPA air scrubbers, antimicrobial treatments, and hydroxyl generators. They use thermal imaging cameras and moisture meters for leak detection. They assign a dedicated account representative to each job who accompanies the technicians on-site. They offer discounts for seniors, military, veterans, and first responders.
The company has been operating since 2015 and describes itself as a local, family business. They helped hundreds of households and businesses recover after Hurricanes Irma and Michael. Their mold remediation guide names Alejandro Diaz as an IICRC-certified restoration specialist and licensed plumber on staff.
4.9 stars across 276 Google reviews is unusually high volume and rating for a local restoration company. Multiple reviewers mention the crew checking in daily during drying periods. However, several negative reviewers and at least one positive reviewer note that the company solicits reviews at the start of a project rather than after completion, which may inflate the rating.
Services
Service area
Headquartered in Doral, Florida. Serves 33 cities across Miami-Dade County (Doral, Miami, Hialeah, Coral Gables, Miami Beach, Aventura, Kendall, Homestead, and others), Broward County (Fort Lauderdale, Pembroke Pines, Plantation, Hollywood, Weston, and others), and Palm Beach County (Boca Raton, Delray Beach, West Palm Beach). Listed response times range from 15 minutes for nearby cities to over an hour for the edges of the coverage area.
Review consensus
The field crew gets consistently strong praise. Jesus and Maria (or Mari) appear in the majority of reviews and are described as courteous, clean, and efficient. Junior (Yunior) and Luis are frequently praised together for dryout work. Alexander gets mentioned for detail-oriented remediation. Multiple reviewers highlight that the crew came back daily to check moisture levels and equipment. Several property managers praise fast response on weekends and after hours. Zack drew praise for showing up immediately when a first response failed, then checking in daily for a week. Pablo was singled out for solving a leak nobody else could find.
4 found across 276 total reviews at 4.9★. Christina Pancier described poor communication from the salesman, repeated punctuality failures (5 hours late once, 2 hours another time), and high prices for water removal that consisted mainly of fans. Shira Heby, a Local Guide with 39 reviews, described being asked to write a review at the start of the project with specific staff names, then experienced poor scheduling coordination and work that amounted to fans blowing hot air after a flood. She characterized the review solicitation as sketchy. Adam D. called the company sketchy for inflated Google reviews and cited poor communication, unreturned calls and emails, and opaque pricing. The owner response to Adam D. was a generic template that did not address any specific complaint. Gale S. initially gave 5 stars at the start of the project (at Kevin's request) but edited to 1 star after the invoice came in over $4,000 against a verbal estimate of $1,000-$3,000, equipment was removed without verifying moisture levels until she insisted, and important appliances were unplugged without notice. The owner response to Gale S. was written to the original 5-star review and never updated after the edit, suggesting the company does not monitor review changes.
A structural split exists between field performance and office operations. The technicians — Jesus, Maria, Junior, Luis, Alexander — draw near-universal praise for hands-on work. The complaints center on the sales and scheduling layer: pricing miscommunication, unreturned calls, and late arrivals that suggest coordination problems between the office and crews. The review solicitation practice (asking for reviews at project start, with specific names to include) is confirmed by both negative and positive reviewers. Owner responses show a pattern of template replies that do not engage with the specific complaints raised. Two of four recent negatives received responses, and the one to Adam D. appears to have been posted with an incorrect date (response dated January 2024 for an August 2025 review), suggesting possible reuse of a template response from another review.
Jesus (technician — praised in majority of reviews for courtesy and efficiency). Maria/Mari (technician — consistently paired with Jesus, praised for thoroughness). Junior/Yunior (technician — praised repeatedly for dryout work and cleanup). Luis/Louis (technician — praised for water damage response and cleanup). Alexander/Alejandro (technician — praised for detail and efficiency). Hector (technician — praised in several reviews, but Shira Heby warned about him soliciting reviews with staff names). Kevin (supervisor/co-manager — praised by Dr.LeezOT and Chris Cortes for patience and detailed explanations, but Gale S. reported he gave a verbal estimate far below actual cost and solicited a review at project start). Chris Valdes (crew lead — praised by Karen Rogers for courtesy and efficiency). Zack (account manager or coordinator — praised by April Johnson for immediate response and daily follow-up). Pablo (praised by Maria Alea for solving a leak nobody else could figure out). Peterson (technician — praised by Piedad Mejia and Josie Daquin). Hubert (technician — praised by John Wilkins and Jose Nieto for mold remediation). Julio Gutierrez (technician — praised by Jorge Luciano for mold work). Richard (technician — mentioned in several commercial job reviews). Jose (mentioned by Nancy Carroll).
Ask for a written, itemized estimate before any work starts — verbal quotes from this company have undershot actual invoices by more than 30% in at least one documented case. The field technicians are genuinely well-regarded, so if you hire them, request Jesus and Maria or Junior and Luis by name. Get your mold testing done by an independent inspector rather than letting the same company test and remediate.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the same company that tells you how bad your mold problem is also profits from fixing it. Consider getting an independent mold test from a separate inspector before agreeing to remediation.
- Multiple negative reviews mention pricing surprises. One reviewer received a verbal estimate of $1,000-$3,000 but was invoiced over $4,000. Another called their pricing very high for what amounted to fans drying cabinets. Get a written, itemized estimate before work begins.
- At least two negative reviewers and one positive reviewer say the company asks for Google reviews at the start of the project, sometimes with specific staff names to include. Many five-star reviews are short and list the same group of names, which is consistent with this practice.
- Office communication gets criticized more than field work. Multiple reviewers report unreturned calls, late technicians (up to 5 hours), and poor coordination between the scheduling team and the crews.
- Their service area spans 33 cities across three counties, from Homestead to West Palm Beach. Response times to the edges of this area (Boca Raton, Homestead, West Palm Beach) are listed at 45-65 minutes, so confirm realistic arrival times if you are not in the core Miami-Dade area.