Provider profile
FIRST ONSITE Property Restoration
Provider snapshot
What this listing says
Miami-Dade and Broward County commercial property managers who need mold remediation backed by a national restoration company with 50+ vehicles and 24/7 emergency dispatch from the Doral office.
Best for
- Commercial property managers in Miami-Dade and Broward counties who need mold remediation as part of a larger water or fire damage restoration project.
- Hotels, healthcare facilities, and institutional buildings that require a restoration contractor familiar with compliance and high-occupancy environments.
- Large-loss situations — multi-floor floods, hurricane aftermath, campus-wide damage — where the company can scale by pulling resources from its national network.
- Spanish-speaking property owners in the Doral area who want bilingual communication throughout the project.
- Property managers who want a pre-loss partnership program where the company walks your facility before an emergency occurs.
About this company
FIRST ONSITE Property Restoration runs a full-service restoration operation out of Doral, serving commercial and residential properties across Miami-Dade and Broward counties. This is not a mold-only company. Mold remediation sits alongside water damage restoration, fire and smoke cleanup, hurricane recovery, and large-loss projects in a broad service menu aimed primarily at commercial clients — hotels, healthcare facilities, government buildings, schools, and multifamily properties.
The Miami office claims a fleet of 50+ vehicles and describes a mold process that includes containment, negative air pressure, air and surface sampling, moisture testing, and remediation. IICRC certification is listed. They also handle asbestos abatement, content restoration, HVAC cleaning, and emergency preparedness planning. The website emphasizes pre-loss partnership programs where they walk through your facility before anything goes wrong.
FIRST ONSITE started as Interstate Restoration in San Antonio, Texas in 1998. In 2019, the company became part of FirstService Corporation, a Canadian firm that operates property services across North America. The Doral office is one node in a national network — useful when a hurricane or large-scale event demands resources beyond what a local outfit can muster. Older Google reviews reference the company under a previous name, Super Restoration.
The 4.6-star Google rating across 43 reviews is solid, and notably there are zero negative reviews in the last 18 months. The review volume is modest for a company of this size, which may reflect a commercial-heavy client base where Google reviews are less common.
Services
Service area
Headquartered in Doral, Florida, with a corporate headquarters in Greenwood Village, Colorado. The Doral office covers Miami-Dade and Broward counties, listing Miami, Fort Lauderdale, Coral Gables, Miami Beach, Aventura, Brickell, Key Biscayne, and Pompano as service areas. As a national company with locations across the US and Canada, they can scale resources for large events beyond the local office footprint.
Review consensus
Fast response time dominates the positive reviews. JP assembled a crew within minutes for an HOA emergency. The 350 Las Olas Place reviewer describes a 20th-floor sprinkler break where FIRST ONSITE responded immediately and sent daily reports throughout the remediation. Bryan led a job that earned specific praise for leaving the apartment clean and servicing furniture. Mauricio earned praise for explaining every detail. David, the operations manager, and office staff Maria and Catherine were singled out by name for helpfulness on a dryer vent cleaning job. Multiple property managers describe FIRST ONSITE as their go-to company. Natalia Bulnes, who manages multiple properties, specifically praised communication and responsiveness.
0 found across 43 total reviews at 4.6★. No one-star or negative reviews exist in the last 18 months across 43 total reviews at 4.6 stars. The overall rating suggests some older negatives exist in the full history, but none fall within the recency window for this assessment.
The review base skews heavily toward commercial clients and property managers. Several reviews read like vendor assessments rather than consumer feedback — phrases like 'go to for all remediation and emergency issues' and 'the most superior restoration company I have worked with.' This is consistent with a company that primarily serves the B2B market. The older reviews (2016-2017) reference the company as Super Restoration, confirming a name change at some point before the current FIRST ONSITE branding.
JP (crew mobilization — positive). Bryan (lead tech — positive). Mauricio (tech — positive, praised for detailed explanations). David (operations manager — positive). Maria (office staff — positive). Catherine (office staff — positive). Yuniel (assessment — positive). Herman (tech — positive). Daydian (tech — positive). Luis R (tech — positive). Luis A (tech — positive). Chris (tech — positive). Jessica (representative — positive, referenced in high-rise flood response).
FIRST ONSITE draws consistently strong reviews from commercial property managers who value fast emergency response and organized project communication. Ask for JP or Bryan by name if your situation requires rapid crew mobilization. Since they handle both testing and remediation, bring your own independent mold assessment or ask them upfront how they separate the two functions.
Keep in mind
- FIRST ONSITE does both mold testing and mold remediation. That creates a conflict of interest — the company assessing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation services.
- This is a national corporation, not a local mold specialist. Mold remediation is one line item in a broad restoration menu. If you need a company that focuses on mold day in and day out, this may not be the fit.
- The website targets commercial clients heavily. Residential homeowners may find the service model and communication style oriented toward property managers and insurance adjusters rather than individual homeowners.
- With only 43 Google reviews, it is hard to identify patterns. The low review count likely reflects a commercial client base, but it also means less public feedback to evaluate.
- The Doral office covers Miami-Dade and Broward counties. The website lists cities from Miami to Pompano — confirm your specific location falls within their active service radius before booking.