Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Delray Beach and Palm Beach County homeowners who need same-day plumbing repair and water damage cleanup handled by one company, especially during hurricane season or after-hours emergencies.
Best for
- Delray Beach and coastal Palm Beach County homeowners who need a plumber and water damage crew dispatched in the same visit, particularly for slab leaks or storm flooding.
- After-hours and weekend emergencies where you need someone on-site within hours, not next-day scheduling.
- Homeowners dealing with post-flood mold concerns who want the water source fixed and mold addressed by one company.
- Commercial property managers across the Fort Lauderdale metro who need scalable water damage response with insurance documentation.
About this company
Roto-Rooter Plumbing & Water Cleanup in Delray Beach is a franchise location of the national chain, operating from 2201 Seacrest Blvd. They handle plumbing, drain cleaning, water damage restoration, and mold remediation across five South Florida counties: Palm Beach, Broward, Martin, Saint Lucie, and Indian River. The local office is managed by Joe Arensberg and holds Florida plumbing license CFC 1428009. Their Google category is water damage restoration, but the bulk of their day-to-day work is plumbing and drain service.
What sets this location apart from standalone mold companies is the combined plumbing and restoration operation. When a pipe bursts under a slab and causes water damage, they fix the plumbing source and handle the water extraction and drying without needing a second contractor. Their website describes IICRC-trained water restoration crews, industrial-grade extraction vacuums, air movers, and dehumidifiers. For mold, they bring in an indoor environmental tester before remediation and use HEPA vacuums, air scrubbers, and antimicrobial treatments. They also offer trenchless pipe lining, slab leak detection, and water softener installation, services that reflect the limestone geology and hard water conditions specific to South Florida.
Roto-Rooter has operated nationally since 1935. This Delray Beach location runs 24/7, 365 days a year with fully stocked service vehicles. They offer Synchrony Bank financing and direct insurance billing. The BBB lists them as A+ rated.
4.9 stars across 920 Google reviews is an unusually strong rating at that volume. Only 7 reviews at 3 stars or below appeared in the last 18 months. For a high-volume franchise handling emergency calls around the clock, that ratio is notable.
Services
Service area
Based at 2201 Seacrest Blvd, Delray Beach, FL. Serves Palm Beach County communities including Boynton Beach, Boca Raton, Highland Beach, and Ocean Ridge. The broader Fort Lauderdale metro office covers five counties: Palm Beach, Broward, Martin, Saint Lucie, and Indian River, listing 60+ cities from Vero Beach in the north to Hallandale Beach in the south. Confirm response time for locations far from the Delray Beach office.
Review consensus
Jordan gets the most mentions across recent reviews: one reviewer describes him solving a vessel sink drainage problem that three other plumbers could not fix, another praises his water heater maintenance knowledge, and a third highlights his drain clog work. Stephon draws praise from multiple reviewers for fast emergency response, including a night call where he arrived within 20 minutes and resolved two flooded bathrooms within an hour. Wesley earns mentions for after-hours faucet repair and garbage disposal replacement, with one reviewer noting he arrived on a weekend when other companies quoted 2-4 hour waits. Ralston gets a standout review for clean drywall work with minimal cutting. Tevin, Julian, Rafael, Tazio Richards, Jemmyson Leroy, and Michael each appear in individual positive reviews. The most consistent theme across positives is speed: same-day service, often within 1-2 hours of calling.
7 found across 920 total reviews at 4.9★. Pricing dominates the complaints. Robert Mooney (single-review account) wrote he was charged $300 for nothing. Lenny DellaRocca (Local Guide, 14 reviews) described being quoted $1,000 for replacing toilet internals in two toilets, then talked down to $500, calling it a sales tactic and elder abuse. Rob Goralnick (Local Guide, 47 reviews) paid $450 for a 30-minute job and noted Roto-Rooter only quotes on-site, creating pressure to accept. Marian Lewicki (Local Guide, 16 reviews) said she was quoted $1,000. Dispatch communication is a secondary theme: David Richman (11 reviews) said dispatch repeatedly lied about arrival times, though the plumber who eventually showed up was great. David Herlong waited over two hours during an active flood emergency after being told a technician would arrive in about an hour, only to be told to reschedule for the next day. Chelle Yvelle (6 reviews) had to call back twice after a technician left a wooden piece uninstalled and caused a leak from a loose fitting, requiring three visits total to resolve one dishwasher job.
The pricing complaints share a structural pattern: Roto-Rooter does not quote over the phone and only provides pricing after the technician arrives. Several reviewers, including some who left 4-5 star reviews, note the prices felt high. This is a franchise-wide policy, not unique to this location. The owner response to every negative follows the same template directing complainants to email Pat Swanson, Customer Satisfaction Manager. None of the seven responses engage with the specifics of the complaint. This suggests a centralized corporate reputation management process rather than local accountability. Notably, even among the 4-star positive reviews, pricing concern surfaces repeatedly: Mike Wittlin noted the price was higher than anywhere else, Howard Amer called a $450 toilet valve repair overpriced, and John Brzowski flagged $450 for a small task.
Jordan (technician -- positive, praised by multiple reviewers for creative problem-solving on drains, water heater knowledge, and thorough explanations). Stephon (technician -- positive, praised for fast emergency response, 20-minute arrival, and going above and beyond to inspect plumbing under the home). Wesley (technician -- positive, praised for weekend faucet repair and garbage disposal installation). Ralston (technician -- positive, praised for clean drywall work). Tevin (technician -- positive, praised for explaining the job and fixing the problem). Julian (technician -- positive, praised for explaining the problem). Rafael (technician -- positive, praised for water heater assessment and replacement). Tazio Richards (technician -- positive, praised for thorough work). Jemmyson Leroy (technician -- positive, praised for hard work, bilingual, and leaving the area spotless). Michael (technician -- positive, praised for clearing pool drains). Mark (staff -- positive, named for water line work). Amanda (staff -- positive, named for water line work). Max (staff -- positive, named for water line work). Alex (dispatcher -- positive, praised for proactive phone updates). Stephan (technician -- positive, praised for same-day response and thorough work). Pat Swanson (Customer Satisfaction Manager -- neutral, named only in template owner responses to negatives).
Ask for Jordan or Stephon by name if your job involves drains or an after-hours emergency. Get the written estimate before the technician starts work and compare it to another quote if time allows. The 4.9-star rating across 920 reviews is genuinely strong, but every negative and several positives point to the same issue: you will pay a premium for speed and brand reliability. If you need mold remediation specifically, ask whether the Delray Beach location has a dedicated mold crew or if they subcontract that work.
Keep in mind
- They do both mold testing and mold remediation. The same company diagnosing your mold problem profits from fixing it. Get an independent mold assessment before committing to remediation work.
- Pricing is the number-one complaint across negatives and even some positive reviews. Multiple reviewers report $300-$500 charges for jobs that took under 30 minutes. Roto-Rooter only quotes on-site, which means you have a plumber in your home before you see the price. Get the written estimate before authorizing work, and compare it to a second quote if the situation is not an emergency.
- Owner responses to all 7 recent negatives follow an identical template directing complainants to email Pat Swanson, Customer Satisfaction Manager. None of the responses address the specific complaint or explain the pricing. This is corporate reputation management, not local problem-solving.
- The claimed service area spans five counties from Indian River to Broward, covering roughly 150 miles of coastline. Response times will vary significantly depending on your distance from the Delray Beach office.
- Mold remediation is listed as a service, but the local page and most reviews focus on plumbing and water damage. If you need standalone mold removal without a related plumbing issue, a mold-focused company may have deeper experience.